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February 2024 by Jodie Dillman
I regularly get blood tests here. They are consistently on time and and professionalIF YOU MAKE AN APPOINTMENT.I do have one primary care office that drops the ball sending in my lab orders. That’s a drag, but it is that office, not Quest. I have 4 other offices, (two from out of town) that send in my lab orders. I can count on a 15 minute appointment with Quest. If you have ongoing labs, do yourself a favor: be sure doctors have sent labs, check in on line ONE time with all your info, MAKE APPOINTMENT ON LINE, have insurance cards and ID ready to scan when you get to the Quest office. You’ll be in and out before you know it, while the office full of non-appointments waits.
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January 2024 by Brittney Reed
My phlebotomist Kacey was so kind and helpful. I had an appointment and highly recommend making one - making a same day or next day appointment was a breeze, you just need to call and use the automated system. Quest was very busy when I arrived, but I only waited about 10 minutes and it was so refreshing having such great customer service.
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January 2024 by Markie Castro
I have been to this Quest Diagnostics two times month and each time I got to have Kacey as my phlebotomist. She is exceptionally well at her job, and really kind. I hope her team appreciates her, because she has made each experience a positive one!The check-in is a little weird, it is all self service so it takes some use to getting used to. I would prefer talking to someone, but the check-in is really simple. You can also make an appt online/phone or do a walk-in. The waiting area is clean, but you can also wait in your car after check-in on the kiosk.
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December 2023 by Asia Pereira
They charged me for self-pay and then billed my insurance on top of that. Now they claim that the new amount is the full amount and that I was mischarged. Predatory pricing is illegal.
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September 2023 by Meghan Kavenaugh
I had my blood drawn a few weeks ago. The girl that did it was amazing and sweet. I'm always so scared but she had me distracted.
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August 2023 by Marcia H.
Great experience! Melody was professional & pleasant. She got me in & out. I didn't feel a thing, I'll be back as long as Melody is there. Larry H.
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June 2023 by elizabeth lorber
Ti called them first, twice, but no one answered!@ but, they ARE open on saturday chico CA on Rio lindo ave.
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January 2023 by Alex L.
Concerned after telling a friend my experience a few years ago. I had to take a drug test for a job and the employee told me I had to leave the door open... I was told by my friend that this is illegal due to an invasion of privacy. I'll never forget my experience because the woman was rude as well. I recently went to the place next to Enloe and had a great and quick experience. I was also able to close the door. I recommend going to that location instead.
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January 2023 by lori burrow
Horrible treatment by the technician on duty for so-called “patient care.” Not only did she lack tact but she berated the patient/my family member and then had no concern for the entire reason for the visit which was for a patient in need of labs due to health issues. What has happened to health care? What happened to compassion and ethics in medicine? Clearly this technician is working only for a paycheck and nothing else. If I could rate less than a 1 star I would have for this technician “Bobbie.” I have been to MANY labs in my lifetime and have never seen treatment by a technician in such a negative manner on a patient. I will NOT be using this lab again and DO NOT RECOMMEND THIS LAB TO ANYONE EITHER!
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January 2023 by Jon Timko
Always great people, very nice. Make appointments ahead of time inline it's super easy and saves the wait.
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November 2022 by Jaime Holliday
The older white woman with short hair who works here put hands on me and tugged on my right harm incredibly hard causing sciatica in my body and threatened me.DO NOT GO HERE
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August 2022 by Erica Blaschke
The website needs to state that walk-ins are not available on Saturday or at least put a sign on the door. Since they removed the front desk, the lack of initial employee contact is frustrating.
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June 2022 by Katrina Rodriguez
When you call it says to press 3 if you would like to use the automated appointment scheduling and that appointment are prioritized over walk in's and when you press 3 it will say call on hold and immediately hang up so you can't make an appointment even if you tried also say you can make one online but when you look it up there's no link so idk how they expect to get any clients
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May 2022 by Steve Huot
Probably a broken record with seeing the ratings.Wow!0 customer service. They genuinely seem very annoyed with every single person that comes in. My 2nd visit.
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April 2022 by A G
Used QD twice for employment drug test and blood drawn for surgery. Both visits were quick and easy! I recommend using QD
