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November 2023 by Cami Harris
Excellent! I’ve only had a smog check and oil change here so far but both times were great experiences so I’ll keep coming back. Friendly people. Clean and comfortable waiting room. They take the time to explain things to me which I appreciate and I feel like they are trustworthy. Appreciate the 7am appointments so that I can be at work by 8:30am (depending on the type of maintenance, obviously). Thanks again!Services: Smog certification
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November 2023 by Hydrotec Solutions, Inc.
A trustworthy mechanic shop! We take all our vehicles here.
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September 2023 by D T.
Spencer automotive was the only garage that was able to come through for me locally without any major performance issues or price gouging. I had a major repair that I was quoted $6,000 from the VW dealership, Spencer was able to do the same repair for $4,000. I was quoted lower prices by a couple other garages that turned out to be unreliable and/or sketchy. The job that was performed on my car was thorough enough that I can feel assured in the service provided while I pursue legal action against VW for not covering this cost under my warranty. Spencer automotive probably made a loyal customer out of me by this experience.
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August 2023 by LJ T.
I had my a/c repaired in my navigator and I was very impressed with the service. They did not try to charge me for every little thing and made sure I got the best service for my money. Very very impressed. Highly recommend.
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August 2023 by Emily Bartholow
Overall, a wonderful auto mechanic shop. I've used them on multiple cars for years. They are so helpful and explain things so well! They have a clean and comfortable office, are very easy to schedule with and have always completed the work on time.
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July 2023 by Trixine P.
Prompt and super courteous response to my phone call to schedule an oil change. After providing my vehicle information, I was told that he needed to look it all up and he'd get back to me with price, etc. I figured I'd be lucky to hear back the same day but within ten minutes I got the return call. Service at the shop was also exemplary - right on schedule and fast. To finish it all off, the gentleman looked up the recommended service schedule and checked to see what was due next. I couldn't be happier with my experience and will certainly make Spencer's my go to shop.
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July 2023 by Troy Farlinger
Great people, great service, honesty, and integrity is all I have experienced at Spencer automotive
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July 2023 by I P
Update 6/8/2023:I had an oil change done here. The employees were professional and friendly. But I received either some inaccurate or misinformed information about my front blinker lights and signals in general. It was cleared up by Spencer after they responded to my reviews.Summer of 2022:Very professional and thorough. Everything was explained to me as to why it needed to be done, or if something needed to be done in the future, it was explained why it would be a good idea to take care of it.I had an oil change done, and it was affordable. It took a short period of time, and I waited in the waiting room.I recommend. I will be bringing my vehicle here as long as I live in Chico.Service: Oil change
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June 2023 by D. P.
I've had only good experiences at Spencer Auto. My last visit was a little confusing, but it was cleared up by Spencer after Don responded to my review.The staff was very friendly and professional.
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June 2023 by Sean N.
We were looking for a good mechanic after one we tried screwed us a caused more damage to our vehicle. We tried Spencer automotive and were extremely happy with the service and honesty. Would definitely recommend them. They have become our lifetime automotive repair shop.
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May 2023 by Tammy H.
I always have David work on my car, his attention to detail is impressive!The entire staff is Honest, Professional and Friendly.
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March 2023 by Brian F.
Had my car looked at and was provided an honest recommendation and fast efficient service, Spencer automotive reminds me of how stuff was done in the old days with honor, integrity and professionalism. I highly recommend them!
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March 2023 by John King
Wow! I w as in trouble. I broke down on a 500 mile trip. Spencer Auto saved the day. They sqeezed me in even when they had a full schedule. They were done in an hour & a half. This enabled me to get home before snow hit the north state. They are VERY friendly, professional, & quick. The cost was really affordable.I expected it to be much higher. Spencer Auto is the best shop I have used in decades!
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March 2023 by William C.
I inadvertently and mistakenly gave Spencer a 4 star instead of a 5 star which they definitely deserve. I have used Spencer's for a lot of years and have never been disappointed.William Chambers
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February 2023 by Sarah Holt
Purchased an older Volkswagen Passat after I was in an accident.I was told that Spencer was the best around when I started having trouble and my go-to shops were afraid to touch it, because it was European.Hands down—experts at what they do.Professionalism and honesty at its finest.
