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September 2023 by Google user
A great experience last weekend transferring from AT\\u0026T to T-Mobile — PLUS buying a new phone! I was nervous that the process would be complicated and a pain, but Alex was so helpful and reassuring, explaining every step of the process without rushing it or putting pressure on us. Would highly recommend this particular store and in particular, Alex, to help with all your phone/internet/provider needs! Thank you!
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May 2023 by Robert Caballero
Had a bad experience today, 5/1/23. I had a problem with my phone not turning on or charging and when the lady was informed that I do not want to get a newer phone, or upgrade, she immediately strayed toward another costumer. I then waved down Jaz from the store and she informed me that I do have a warranty and wouldn't have to pay a deductible fee for insurnace. Jaz saved the day and she seemed like she cared. Be like Jaz!
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April 2023 by Tanya krasnowski
The people that work here are amazing I had a problem with a brand new phone out the door and they took care of everything made sure that I got a brand new phone a case a screen protector plus they helped me with getting some money back for the inconvenience I am so grateful to the whole group of people that work at this T-Mobile. Will not find a better group of people to give great customer service. Thank you guys so much again!
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April 2023 by cindee lanning
This review is for T- Mobile at the Chico Costco Kiosk , and The T-Mobile store in Chico. Switching from Verizon to T-Mobile was easier than expected Ryan is so well educated on the whole process.
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March 2023 by Steven Pasillas
Love this T-mobile Store. It helped me with a problem I had with my phone. Courteous and very helpful. All staff were friendly. I have been to their other stores, but this one is the best and they were staffed appropriately.
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February 2023 by Ben J.
First time T-Mobile customer here. Super happy with the Excellent service by Jaz, Adam & Grace. They were super helpful from hello! I plan on switching all my business lines to T-Mobile because of the outstanding service!!
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January 2023 by Jimmy Espinosa
Kimly at the T-mobile store in Chico was fast, friendly, and took care of all of my needs. She helped me choose my phone and got me set-up in no time. I definitely recommend this location to my friends and family.
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January 2023 by Audrey Mondragon
Horrible experience. Walked in and three employees were free and none offered us any help instead they were playing on their phones. ??♀️ We waited for like 30 minutes and had to just head out.
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December 2022 by Abby Lynch
Friendly, quick service! Made aure I had everything taken care of.
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November 2022 by Kasey M (Kalan)
Arizona helped me out with getting hooked up with the 5g internet for my home/business, also went the extra mile to help me get 100$ gift card coming my way! Thanks again! Internet works like a dream!!!
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November 2022 by crazynightout deaddrop
Great customer services especially with this lady I will get her name so she gets the credit sry about that should of wrote it down instead so i would be able to give you so types of Recognition
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November 2022 by HEATHER MOWELL
I have had extended problems with my Samsung S22. I have been to this store on multiple occasions but wanted to give a "ThankYou" to Arizona. She was super helpful in my annoyed time of need. Made me feel like customer service isn't a lost art.
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November 2022 by denise ward
5 stars. Always ready to help. Love google chrome
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August 2022 by Rick Johnson
Awful company and worse store. We were happy to find an alternative store on Mangrove (who ended up screwing us over too, but at least they did it with a smile... the mall store always treat us like we are nuisances), but they closed and so did the one by Winco. Now this store is the only Chico option? Nice.Guess it's time to switch carriers.
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April 2022 by Michael Taul
The always help us out and do what we need them to do , or with help fixing. They are always polite and respectful I'll always continue to go through t-mobile.
