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March 2024 by Joanne R.
Oh my goodness! I have never had such a terrible wash from here! Where are the people who give a quick scrub to the windshield and side mirrrors? seriously, you can barely tell that my car went through the car wash! What a colossal waste of $11. I should've just thrown it out the window.
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February 2024 by Jamie Holwerda
Surf Thru recently eliminated the staff at the entrance to the car wash who did a preliminary scrub of hard to reach spots (i.e. side mirrors, a spot on my car that is constantly missed by the machines). Even though their customer support replies to other reviews say "our decision to eliminate preppers is based on extensive testing over two years at multiple sites, where vehicles have consistently emerged clean without any issues" - one can only assume it's a financially motivated staffing decision. Unfortunately without the human touch, my car washes have not been the same. I'm on the top tier plan, $40/mo, and that feels a pretty excessive now that the humans have been removed from the equation. If they cut out part of the service, they should have also cut out part of the price.
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February 2024 by Jamie H.
Surf Thru recently eliminated the staff at the entrance to the car wash who did a preliminary scrub of hard to reach spots (i.e. side mirrors, a spot on my car that is constantly missed by the machines). Even though their customer support replies to other reviews say "our decision to eliminate preppers is based on extensive testing over two years at multiple sites, where vehicles have consistently emerged clean without any issues" - one can only assume it's a financially motivated staffing decision. Unfortunately without the human touch, my car washes have not been the same. I'm on the top tier plan, $40/mo, and that feels a pretty excessive now that the humans have been removed from the equation. If they cut out part of the service, they should have also cut out part of the price.
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February 2024 by anita lind
Can't even get the outside of my car clean!!!! I will be canceling my MEMBERSHIP after having it for 3 years!!!! IM DONE WITH THE CRAPPY WASHES I'VE BEEN GETTING LATELY!!!!!
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February 2024 by Ben G.
It's pretty overpriced and the dryers never get all the water off so you have to hand dry it if you don't want water spots all over your car, I have a membership but the value isn't really as worth it as it used to be.
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January 2024 by Meghan S.
Just washed the tailgate at home! After 2 attempts at the wash I informed the attendant that the wash was continuing to miss the back of my truck. She offered a 3rd try but informed me that they can no longer scrub a vehicle due to mgmt calculated cost control. 3rd try no different. I'm glad they told me standards have changed because mine have not! I hope they calculated the cost of losing a monthly membership since they opened. I'm done!
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December 2023 by Janet M.
Crew stands around like mannequins and have zero customer service skills! I suppose this is why they chose a job where they can get away with holding a scrubber all day!
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December 2023 by Darlene Flores
I love that for a set amount every month, I get unlimited car washes. What I don't love is the quality of the car wash. The guys washing your car must see hundreds of cars everyday and giving every single one of them is probably not their primary focus. It does c+ work. Although what's awesome is the vacuum cleaner and the air are both free. When you drive out of the car wash you make a right and you are where there are about 15 vacuums that you can use to clean the inside of your car. Maybe if you pay for the more expensive car wash they might do a better job but overall I'm pretty happy with them
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December 2023 by Trixie Delight
Excellent car wash good price for the services you receive! I'll be back. You will, too?
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November 2023 by Jessica Ross
Damaged my car
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November 2023 by Rick & Sandy Carr
I have a membership but have to go through the cashiers line to get bags or wipes. The kids that work there are usually pretty helpful but the way they run the car wash just doesn’t make sense. I always have water on my car after going through the dryer it just never dries it enough. I really don’t think it’s worth the money but I do like the convenience.
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November 2023 by Rex Garnett
I noticed the hood, roof, and back of our SUV was untouched with the Ultimate wash. I drove through again stating this and they said there was nothing they could do. They could rinse it but they are not allowed to touch the vehicle with a brush. So I paid for a full wash to only get the sides of my vehicle washed.
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November 2023 by Kathleen R.
I just moved back into town. I was excited that Chico has a good car wash like in Phoenix, AZ. No!!!!! Your crew talks more than actually helping membership members who pay monthly to take care of their beautiful cars. I work on a farm and I sometimes drive on hwy 70 or 99 which always picks up bugs. I asked and even give your 2-3 crew helping with bug to tell them get what's on the grill. Nobody listens. I asked on the specific day can you really scrub the back window. No thew crew doesn't listen or can't hear and if you can't hear say something, I don't pay $30 monthly to have service I requested be half assed. I wish the men spent more time and care like the girls do who check in the cars.
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October 2023 by Erik Rachael Villavicencio
Last week I went through the Esplanade location and the car wash broke down while I was in it. They tried to rinse the soap off but it left major water spots all over the vehicle. Went back a few days later and the same thing happened! I called the main office several times as well as left my name at the car wash to be called back. That was a week ago and still nothing! I have two monthly passes for my vehicles and the management doesn’t seem to care about its customers. If there was another place to go I would.
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September 2023 by pik k
Paid for an ultimate wash and received a basic ‘epic’ as the sign said, no wax or shine was applied. Got a rewash and received a mystery wash, sure enough no wax, no tire shine. Don’t waste your money on this scam house. Other across town is the same. Never again.
