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June 2023 by Kathy Betty
Fixed a problem for me!
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March 2023 by Cara
Tim has been an amazing agent! Good heart and advocates for his clients.
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March 2022 by Ted Blofsky
Instant service. Personal. Knowledgeable.
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March 2022 by Heather Wright
My husband and I have recently moved to the area of Chico and were in need of an insurance transfer from our previous state. Tim was so personable, professional, and flexible to figure out what best suits us! Would highly recommend State Farm to anyone who needs home or auto insurance, and we are so glad to have gone with Tim as our agent!
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November 2020 by Michael D.
The office staff, especially Vanessa, has been amicable but we feel like we are floundering and don't have any help. My wife was in an accident 3 weeks ago, and we've gotten little to no help from our local State Farm or the other party's insurance. We were under the impression that our local State Farm would take the initiative to contact the other party's insurance and get the ball rolling, point us in the right direction at least, but apparently because we only have liability we aren't worth helping. That's definitely how it feels. We've had to do all the leg work of this process ourselves and we feel like we've been paying our local State Farm for almost a decade and have absolutely nothing to show for it. Especially in these times, being without a car has decimated our financial livelihood and it's really hurtful that on top of all the daily stresses everyone is facing these days, our stress is compounded by the inactivity of our insurance provider. Looking forward to getting a more customer forward insurance provider once we've gotten through this mess. I guess if you are rich they are a great company but it doesn't seem like they have time for the common person. We have gotten some help from the national branch of the company, but the local office hasn't offered any help except to tell us to complain about the other insurance company on Twitter.
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March 2020 by John McCormack
They wouldn't take my information seriously and payed a claim that was not in the accident. The vehicle should have been a 2002 Nissen. They paid a claim on a 2019 Honda. As Representatives that should have fought for me.Tim, I really appreciate all the hard work that you and your office did for me regarding the claim. I understand that you nor your office had anything to do with the outcome. My frustration is with "State Farm" and not with you personally.
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March 2019 by Christopher Jones
I made 2 attempts with this agency to reduce my premium. Ameriprise provides an identical policy— same coverage— for 47% less per year. I’ve been a loyal customer to State Farm for more than 50 years, but I am astounded at the price-- I have to say goodbye. The agent responded to my review saying that my low mileage discount was not provided because I did not provide the mileage figure, even after I told them that the 17 year old BMW digital display was broken. The new company had the same information. Semi Annual rate with State Farm- 773.16 for an old BMW and a new Elantra. Ameriprise charges me 414.74.
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March 2019 by Sean Sheppard
I had a great experience! Very reasonable rates and got me exactly what I needed! I highly recommend this office and they will have my business for years to come!
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March 2019 by Kyle Calvert
Great experience from here ! Answered all my questions an got me the best deals ! Definitely recommend going here for great insurance! Hats off too you guys !
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March 2019 by kimberleigh oliveira
I recently had to report a claim and the Body shop I chose wasn't exactly the best to work with, they called me almost everyday with a problem instead of communicating it to my insurance. When I decided to communicate my frustration with Jennifer in this office,she completely went above and beyond calling the shop everyday getting answers and it took a lot of stress off of me. I appreciate the friendly customer service every time I call.
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March 2019 by Keir Smith
I love the customer service and the office staff is always willing to help me with any questions or updates to my multiple policies
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March 2019 by Joe Bettencourt
Our agent Vanessa has been so helpful and always is on the ball wirh any of our needs. She is professional and very sweet whenever we need to update our policy or have questions. She is highly recommended at this State Farm agency!
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March 2019 by georgette mettler
Tim and his staff are always friendly, and helpful!
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March 2019 by Randy Parks
I used SF for years without any problems. Then my agent retired and I was given Tim Pignataro as temp agent. So I go into to meet the staff and update some information, as I had recently moved. I gave Vanessa at Tim's office my new address so as to update my RENTERS policy ( April 2018), she wrote down the info and I was on my way. November 8, 2018, lost everything in the CAMP FIRE, seems they have no record of the address change and now are refusing to cover my loss. I paid on my policy for 8 yrs and this is what I get. Just do good research before using this agents office.
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July 2018 by Catherine B.
Best insurance agent! Tim is thorough, professional and informative. We got better coverage for a little bit less money than we had with Farmers Insurance. My husband & I are in good hands with Tim Pignataro handling all our insurance needs!
