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December 2023 by Renee Roczey
Was a quick affiecient visit. My dog has heart problems and the vet continued my dogs medication as expected the visit was 56$ and they gave me 12 refills for the year so I don't have to go every month and get his prescription and pay for a visit. However they did mess up and ony gave me one pill instead of 30 days it was a Friday and was closed till Monday so that was frantic for me. But they resolved on Monday.
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December 2023 by Lilly Simmons
I wouldn't trust my pets with anyone else! I have a large Rottie, who isn't always the biggest fan of the vet, but have found this team handles him with such ease and makes him as comfortable as he can be at the vets. The team is always so kind and caring. The doctor is thorough and takes time to listen and address my concerns. The best Vet team in Chico!
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December 2023 by Rosie Hudson
I took my cat here 2 weeks ago for peeing outside of his litter box. They told me that this was a normal behavior for cats even though I told them he has never done that in the past 6 years I have owned him. They said they couldn’t feel any inflammation or crystals in his bladder so he didn’t need any tests run. I insisted that they need to run some diagnostic tests to make sure something else isn’t going on. They attempted to collect samples but they said my cat needed to come back a different day so that he could be sedated to collect the samples. I totally understand that my cat can sometimes be a jerk to strangers so this was fine. I tried to schedule another appointment but they said that they would call me to schedule a day they were available to sedate him since their hospital is only open on certain days. I never received a call. 2 weeks later my cat is howling in pain and unable to use the bathroom. I called the vca hospital and they said to rush him in. He had a urinary blockage and needed to have an emergency procedure to clear the crystals out of his bladder. After $5,000 of emergency care my cat is doing ok and can most likely come home soon. I am extremely disappointed with the negligence of the petco veterinary office for waving my cats symptoms off as nothing. When I initially took him in he most likely just had a uti and needed some antibiotics. I am so disappointed that an animal that needed help was left in pain for 2 weeks and I was told that he was fine. I definitely do not recommend taking your pet here and if you do please make sure they complete the needed tests to ensure your pet is happy and healthy.
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November 2023 by Caren Lehe
Poor service. I scheduled my appt. 5 days in advance for an urgent need. I arrived on time. Spent 45 mins waiting for tech. She asked me questions about my dog, left, and came back telling me that I would need to reschedule. I won't be returning.
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November 2023 by Katie H.
First, everyone on the staff was very kind and attentive to my dog, from front desk administration to Dr. Smith. The office was clean and quiet. I was given a quote before anything was done and I was not pressured into any services. Any questions I had were answered and Dr. Smith kept me informed. I was with Forest Animal Hospital and didn’t discover they shut down until I needed an appointment.They could improve on prices and how they charge for their services. It was $43 just for the expression, and unfortunately they were unable to get one side. So I was given some meds to take home and administer, then was instructed to bring her back next week. I was informed I’ll be paying again not just for the expression again, but also the vet’s exam fee a second time. My last vet would not have charged since we already paid. They were more expensive than when I’ve had emergencies and gone to VCA after hours. This was the single most expensive vet visit I have ever had, including taking home medication. And I honestly don’t know how I’m gonna afford going back.
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November 2023 by Kimberly Gavett
Vetco makes it so easy! They always answer the phone, never put you on a long holds, depending on scheduling, can get you in same day or the next! They helped me out majorly when my Labrador had massive seizures. The staff is so friendly and helpful
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November 2023 by Bryan A. Ruff
The friendly staff helped me set up a new prescription cat food plan for my senior kittyzen.
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October 2023 by mpd invents
We have been bringing our dogs here since they opened. Dr. Smith and her staff are very friendly, compassionate, and knowledgeable. They also explain and make sure we understand everything, and answer our questions. We are never pressured into services our dogs don't need. While good vet clinics like this one are busy, we can make appointments and get in on a timely basis.
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October 2023 by Megan B.
Easy online scheduling, was able to get an appointment for the very next day. Wonderful staff and affordable prices. My dog loved it here and I am so happy to have found a new vet!
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October 2023 by David Weinberg
Called Vitco on Wednesday afternoon and they were able to see dray first thing the next morning. I'm always leary of new vets for my baby. Not sure of the young ladies name, but she was wonderful. Very patient and caring as was the tech. Both wonderful people. Today is Tuesday and dray is doing wonderful. His rear foot has healed beautiful. He's not itching anymore. It's wonderful. I would proudly refer this office. They will take wonderful care of your baby. Thank you Vitco. We will be back.David and Carole Weinberg
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October 2023 by Bridgett Wagner-cooper
I take my animals here, friendly staff and never a wait.
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September 2023 by Carla Bennett
Took care of my pet hamster very well
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September 2023 by Kaitlyn Romo
Victoria at the front is the best, she’s so sweet and gentle with my shy dog, I really appreciate it!! We had a good experience with the tech and Dr Smith as well
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September 2023 by Stewart Mitchell
The people were nice, price was affordable considering. Felt like we were in and out all in all positive experience
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August 2023 by Sandra Perez
Very clean and nice