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February 2024 by Carmen R.
My mom Teresa passed :( I had a gift project to make. There's was a Acrylic block gift to give to the family on the day of the viewing and funeral. It was a large order. Walgreens manager went all over town to get the Acrylic blocks and even to Oroville to complete my order. They call me when the letters where to small and cannot see them. They call me again to fix another problem. The stuff was so nice and helpful. Thank you everyone that help me get my beautiful mom in this time of sorrow and make it right. On top of everything I got 50% OFF. Thanks husband for paying for this beautiful gift
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February 2024 by MJ V.
I use Walgreens for their photo service for years. They have fast service for photos when you need them within an hour. I made Christmas cards online and within an hour, I got an email notice it was ready. The cards came out great! Sometimes, they have promo codes for pics. The cost is even better!
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February 2024 by Dez Arlene
I don't understand how an employee thinks that it is OK to ignore the customer. I'm sitting there checking out I say hi, how are you? Thank you have a good day. He never once replied, just ignored me. It was so rude and so very uncomfortable. And even after I said thank you. And he didn't say anything. I looked at him like excuse me, Hello, I'm here. I'm just so tired of some of these employees.And I know tons of people that are looking for jobs. So I don't understand the excuse of these companies hiring These rude incompetent employees.The only employee in here this morning that was friendly and helped me was one of the female employees that was in the back stocking female products. I just feel that if you're going to be working at 6 in the morning. You should have an employee that's going to be friendly. Somebody that is willing to help customers instead of what they had in there. This morning checking people out. I'm just beyond disgusted with his attitude. When I was very pleasant, tried talking and was met with just somebody that ignored me.
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December 2023 by Luegia X.
Pharmacy tech was rude and asked unnecessary questions. My Rx was sent there at roughly 7pm, I arrived at 8:41 pm and she told me it was for tomorrow morning. I told her no way it was sent tonight, she proceeded to ask if I needed tonight. (Seriously? Why would I come at nearly 9pm if I didn't need the Rx tonight?) I asked why it was set for tomorrow morning and she replied "I asked if you need it tonight?" Get out of here! If you hate your job leave it please, because you are doing a disservice to all of us. You hating your job equals a miserable experience for all of us. Her attitude was horrible.
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December 2023 by Danielle Brandt
Didn’t answer the phone for 20 minutes in the pharmacy. Put me on hold twice. Answered the phone but left it on the counter so I heard everything about another customer’s medications. Pretty sure that violates hipaa. They forgot I was on hold. 30 total minutes after I called I spoke to someone. Really an awful experience
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December 2023 by Joshua Kling
kind of dirty but nice employess. always have what i need.
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September 2023 by James P.
Frequently out of stock or under stocked on sale items in the retail store. For example, sale price applies to purchase for 2 or more items, but there are not enough on the shelf to qualify....or they're out. The pharmacy is okay and staff seems qualified, but occasionally under staffed. Sadly, I find this to be the case at most retail pharmacies.
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September 2023 by Sonny Autry
I was born and raised in this town and walked in wearing designer asking to use the bathroom and they never sent anyone to unlock it for me. I will not be disrespected!!
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August 2023 by Bobby D.
I'm happy to say that even though this didn't end exactly how we were hoping it would, this company and especially the managers at this store on East ave in Chico did show amazing customer service and follow up to get our issue resolved. They showed perfect customer service and professionalism, repeatedly reached out to us to start a dialogue and came to a quick solution. Thankyou Steve and Sarah (apologies if I got the names wrong)
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July 2023 by Leanna Fino
Desiree at the pharmacy is super sweet, pharmacist always friendly & helpful
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July 2023 by Pamela Dilley
I visited Walgreens today to look for new cosmetic products and was met by your representative Gloria. Gloria was so kind and helpful during my experience which made me feel so comfortable and validated as a customer. Her professionalism spoke volumes with her positive attitude and knowledge of the products carried at your store. I really appreciate the help I received from Gloria and can’t wait to start using the products recommended. Thank you for not just giving great customer experience, but also treating me like a guest.
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July 2023 by Jennifer Hoglund
Ran in to pick up my internet photo order. I was headed out of town, and my dog was in the car, so I entered my payment information online so I could pick up and go. No one was in the photo department, and I waited a while before just grabbing my order off the shelf, which was clearly marked with my name.Upon reading the ticket, it stated the amount due at pick up. So I went to the cash register at the front of the store. I confirmed that I had not already been charged using my bank app.When it was my turn, I asked the cashier why I still needed to pay at pick up if I entered my payment information. She stated that my receipt would be emailed to me, ignoring my question. When she saw my confused look, she asked, "What?".I stated, "I just asked you a question about paying online for my photo order but still having to pay in store." She looked at the other cashier and asked him. He responded that they still needed to run the card at the point of sale. I said, "Okay, thank you." Satisfied with the answer.I started to leave when the cashiers both looked at each other and burst out laughing. I turn and look at them puzzled as to why my question would make me a joke to them. It was a legitimate question.The male cashier saw me looking back at them and said, "What?" I just shook my head and left as I had already spent too much time in the store on this hot day with my dog in the car.
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May 2023 by Derek Lay
The pharmacy is a nightmare. Customer service is a train wreck. They all hate being there and you can tell.
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May 2023 by janice kozma
I have been a customer of Walgreens for 20+ years.I overlooked alot of things, asthey were always short staffed.Mistakes are made frequently. It is common to be told that your prescription is ready, and have to wait 45 minutes when you go to pick it up. However the last few times, I have been treated rudely by the female that has worked in the pharmacy for years. Not the nice Hispanic lady-the one that usually wears her hair up.So I decided today that I am not going to Wallgreens ever again.
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May 2023 by JOJO M.
I think the pharmacists and staff really care - I hate that all the drug stores in Chico are so old fashioned and ugly though