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January 2024 by Jamie H.
I've been a WF customer for over 30 years, and I was an employee for a brief stint as well. I've only used the drive up ATM at this location until yesterday when I went inside the branch to withdraw cash. It was half an hour before closing, the line was nearly to the door, and they only had 2 tellers on the line. There were other employees milling around, but not doing much to assuage the wait... super odd. Both tellers were dealing with difficult customers, obviously not their fault, but it seemed like each transaction required multiple approvals from supervisors who kept walking away which only exacerbated the wait. Jessica is the only reason I'm giving 2 stars instead of 1 star. She was so patient with the woman ahead of me who was truly a nightmare. I don't think I would have had the professionalism to be as kind. The other employees looked exhausted and miserable. It was giving... apathy. So much so that I was relieved when I walked out. Apparently the ATM machines in the lobby have higher withdrawal limits and options for how to receive your cash. I wish I would have known; it would have saved me 20 mins standing in line.
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February 2023 by Bobby T.
Wells Fargo is ripping off it's loyal customers. They do not tell you when you take out any loan that your interest rate is per day. Furthermore you cannot pay down the principal on your loan anymore they want all the interest. They say the only day you can make an extra payment towards the principal is on the exact day your payment is due. They do not tell the customers this inside information. If you make any extra payments on your loan that is not on the exact day your loan payment is due they will take interest from your extra payment.Not being able to pay down the principle of your loan is downright criminal. They did not even tell their customers are bankers of these changes. Wells Fargo Bank should absolutely be sued for every cent of interest they have ripped off from its customers. I've been a loyal customer for 20 years and this is how they treat their customers. Once I have paid them off I will find me another bank. Take your money to a credit union bank or anyone that is not pulling this kind of criminal scam on its customers. If you deposit a check it takes one business day for it to clear. But if you cash it and deposit the cash in the ATM it's available that day.
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October 2022 by Jacob Martin
I am little annoyed that hours are not posted on maps
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August 2021 by Eric G.
A good bank with friendly service. I'm not a personal Wells Fargo customer, but my fraternity's business accounts are with this bank. When I was in charge of my organization's finances over a two year period, I had frequented this branch several times a week. It's located in a central part of town right between downtown, the CSUC campus, and Mangrove shopping. Parking is excellent, very ample and well-maintained with a guard on duty. The interior is large and clean, with several staff working at a time. I never got the impression that this place was short-staffed. I was a fan of their instant coffee machine and utilized it often. The service here is wonderful, with both the tellers and the bankers always giving me a friendly "hello." They were competent and easy to work with, and I feel that they put in an effort to make me feel valued as a customer - even though I was merely some fraternity kid. I had total peace of mind knowing that our organization's finances were safe with this institution and would come back here if I was ever affiliated with Wells Fargo in the future.
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April 2020 by Unknown U.
Carlos was so helpful! He recently transferred to the Chico location from Oroville and could not of been more helpful. He was polite, knowledgeable, and easy to talk to. I was dreading going into the bank after being on hold numerous times for 40+ minutes but he was quick with me without feeling rushed. He went above and beyond!
