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February 2024 by Carmen R.
My mom Teresa passed :( I had a gift project to make. There's was a Acrylic block gift to give to the family on the day of the viewing and funeral. It was a large order. Walgreens manager went all over town to get the Acrylic blocks and even to Oroville to complete my order. They call me when the letters where to small and cannot see them. They call me again to fix another problem. The stuff was so nice and helpful. Thank you everyone that help me get my beautiful mom in this time of sorrow and make it right. On top of everything I got 50% OFF. Thanks husband for paying for this beautiful gift
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February 2024 by MJ V.
I use Walgreens for their photo service for years. They have fast service for photos when you need them within an hour. I made Christmas cards online and within an hour, I got an email notice it was ready. The cards came out great! Sometimes, they have promo codes for pics. The cost is even better!
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December 2023 by Luegia X.
Pharmacy tech was rude and asked unnecessary questions. My Rx was sent there at roughly 7pm, I arrived at 8:41 pm and she told me it was for tomorrow morning. I told her no way it was sent tonight, she proceeded to ask if I needed tonight. (Seriously? Why would I come at nearly 9pm if I didn't need the Rx tonight?) I asked why it was set for tomorrow morning and she replied "I asked if you need it tonight?" Get out of here! If you hate your job leave it please, because you are doing a disservice to all of us. You hating your job equals a miserable experience for all of us. Her attitude was horrible.
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September 2023 by James P.
Frequently out of stock or under stocked on sale items in the retail store. For example, sale price applies to purchase for 2 or more items, but there are not enough on the shelf to qualify....or they're out. The pharmacy is okay and staff seems qualified, but occasionally under staffed. Sadly, I find this to be the case at most retail pharmacies.
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August 2023 by Bobby D.
I'm happy to say that even though this didn't end exactly how we were hoping it would, this company and especially the managers at this store on East ave in Chico did show amazing customer service and follow up to get our issue resolved. They showed perfect customer service and professionalism, repeatedly reached out to us to start a dialogue and came to a quick solution. Thankyou Steve and Sarah (apologies if I got the names wrong)
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May 2023 by JOJO M.
I think the pharmacists and staff really care - I hate that all the drug stores in Chico are so old fashioned and ugly though
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May 2022 by Blue M.
The pharmacy is the most disrespectful group of employees I have encountered. Good luck trying to get any information about your prescription because they will talk to you like a child and give unwanted sass and get no information. Called in to ask someone who was able to give me the information needed to help get my prescription. My prescription is t easy to get and then being unhelpful and flat out rude makes it worst. I have had multiple issues with Walgreens Pharmacy here. I believe if you want to get answers with helpful staff you shouldn't go here.
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May 2022 by BL F.
My daughter came down with stomach flu or food poisoning on her wedding day, and I had to take her to an urgent care clinic. They sent a prescription to this Walgreens for something to help with the nausea and vomiting. This was obviously a pretty desperate situation since the wedding she had planned for months and spent a lot of money on was to occur in just a few hours. When I got to the pharmacy at Walgreens, the dark-haired lady behind the counter told me they were going to lunch and I would have to come back in an hour. I explained the situation, and she absolutely could not have cared less and refused to delay her lunch by 2 minutes to give me the medicine. After some desperate pleading, she grumpily agreed to look it up, then told me they had no record of it. I assume she was just lying to get rid of me, but there was nothing else I could do.
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February 2022 by Monika M.
I've never had a worse pharmacy experience, and honestly messing up people's medications should have some kind of legal enforcement. I've been a steadfast Walgreens customer for at least 16 years. I recently moved to the area and was originally delighted with how nice everyone here was. They informed they wouldn't be able to fill one of my regular prescriptions properly because of corporate supply issues, and went out of their way to recommend local pharmacies that might be able to help. I decided to keep my other prescriptions with them because they were so friendly. But then a multitude of other issues happened: 1. They were unable to transfer one prescription from another Walgreens. They told me they fixed it, but it wasn't actually fixed until I personally talked with the other Walgreens to force it through. 2. They lost - just LOST - an urgent prescription my doctor called in. He called it in. When I went in to pick it up they told me they were out of stock and I would need to come back in a week. I did so and they told me they had no record of the prescription at all. The technician who talked to me the second time was unapologetic and blamed my doctor (who wasn't super excited that he had to call it in again to a different pharmacy and that I hadn't been taking it yet). 3. They again lost the transfer of the previously manually transferred prescription and told me "well, we don't have it". Every other Walgreens has it. Why not this one? Side observation - this pharmacy seems to have 5-8 people working in it at all times, but there is still always a half an hour wait. My previous Walgreens (I used 4 interchangeably for years with no problems) had 2 people and could handle things so much faster.
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January 2022 by Steven D.
We have to use Walgreen's because of some sweetheart deal they have with AARP. If not we would be anywhere else. Time after time they have lied and made mistakes on our drugs. Let me be clear, this not an individual failing. There are some individuals in the pharmacy that try to be helpful but seem to be thwarted by the managers or pharmacists. My wife has received unsolicited medical advice from the pharmacist, despite what my doctor has written on the prescription. My wife has to pick up all of the prescribed drugs as I don't drive anymore. If you value your health, you might want to reconsider your choice to use this pharmacy.
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March 2021 by Wyatt D.
Multiple problems with this pharmacy. They never communicate when my prescription is ready for pickup, and when I call to check the pharmacist always has an attitude as if I'm annoying them. They've messed up on my prescription multiple times resulting in weeks of waiting to pick it up. Just recently was told they could no longer fill my prescription after it had been sent in a week ago. Yet the pharmacist I spoke to the previously said it was ready. Watch out, incompetence runs high here..
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October 2020 by Liz T.
Here is a TRUE covid update. My family member shared an experience at this location where he politely asked a pharmacy staff member to put on a mask (he was uncomfortable because this person only had a face shield on, and this is an airborne virus), and they laughed at him and mocked him. Let me repeat that. Your pharmacy employee MOCKED and LAUGHED at a customer who POLITELY requested that a mask is in place during the transaction. Anyone with vulnerable loved ones, I would definitely steer them elsewhere for their safety. This is evidence to a lack of understanding and/or a lack of care. Anyone else, (and putting covid precautions aside for a moment), I would steer clear of a business who retain employees who are unkind, unprofessional, and think it's acceptable to mock their customers. The lack of professionalism and civility is absolutely nauseating and toxic.
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October 2020 by Alexandra R.
I would only give 1 star to this Walgreens but because Of Desiree the girl that works there , I'm giving 3. She should become head manager not the rude Amber that they have there as manager. Amber refused to hear a western union rep that I had on the phone to fix an issue. She used COVID 19 as an excuse to not get near my phone. I had the guy on speaker and Desiree quickly came and spoke to the guy and did everything she could to help me. FIRE AMBER AND REPLACE WITH DESIREE WALGREENS ON EAST AVE.
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July 2020 by Allie S.
I moved from Redding to Chico so I had to switch pharmacies. Called in today to receive my prescription, it was easy and I got a notification an hour later that it was ready for pickup. After I paid and drove away I realized they had given me the wrong prescription. I called and told them I did not receive the one I asked for. I was unable to return which I understand but they could not refund me my money for a prescription that I don't use. Makes no sense. This medication is literally going straight to the trash. What a waste. I want my refund. Imagine if I didn't realize they had given me the wrong medication and I took it.. do not get your prescriptions here
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January 2019 by Rain McKenzie
Located inside of Walgreens, ATM available on site. I do suggest calling ahead to make sure someone is available to help you with Western Union.