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August 2024 by Arielle Zimmerman
Dave was very nice and helped me quickly. ?
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July 2024 by Jacob Larson
Spent many hours in store with no resolutions to my problems. Staff was always nice but not helpful with anything besides deactivating my account.
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July 2024 by Jann M Schideman Coffman
Such poor service … internet spotty at best for months. Scheduled a repair appointment at least a week ago. Appointment is tomorrow and I received a call asking me to call them back, so I did.
The repair tech was kind but did not have the language skills to communicate - I had someone join me half way through the call in case it was just me, They were unable to understand as well.
Requested to speak to another repair person … was ignored. Asked for a supervisor. Ignored. I ended the all and asked that someone call me back please.
Will update review once I hear back
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July 2024 by Sunny Kathpal
Do NOT do business with Comcast, I had the unfortunate experience with Sorren Lynn, who is supposedly an Enterprise Account Executive, tried to close a Business account due to my recent father's passing and was disrespectful and would not transfer me to a manager or supervisor. What a shame, he told me to " hang up and call and speak to someone else".
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July 2024 by El S
I went to Xfinity in Chico, CA. a couple weeks ago so that I could lower my balance for my cable bill. My representative was David Gallentine. He totally messed up my account. I had to go back the next week to work with two different representatives because there was information on my account that David should have informed me of, but he did not. I am totally paid in full on my account, but it showed a balance that was paid, that carried over as unpaid, because it was paid in the middle of my cycle and hadn't caught up yet. He never told me that. He also never informed me that I didn't need to pay for unlimited internet since I don't use a lot to begin with. He then said it would take 3 business days to see the changes made to my account. I still haven't seen those changes yet from 3 weeks ago. I hope to see them when the new cycle comes on the 10th of the month. The other representatives said I would see those changes soon as well. David also told me that it was OK to put on auto pay so when he set that up, I realized that in doing so when I got home, the wrong amount would be deducted on the date I chose to pay, also he somehow was having it debited from my account on 2 different dates. Which means it would have been deducted twice. His main concern was trying to convince me to buy a new smart watch, which he could not. It took 3 hours for Joey Adams from Xfinity in the Chico office and another representative there to somewhat straighten my account from the debacle that David caused. I still had to call the Xfinity number to get the second payment date off so that only one payment would be deducted, and the right payment would come out. I will know on the 10th if it is fully straightened. David Gallentine was not helpful at all. Joey genuinely wanted to fix the situation and worked very hard to try but was not totally successful. David new nothing about what he was doing and really should be let go from this establishment. EMS
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June 2024 by Zac Rubal
They lock you in place. Trying to switch to Verizon, and its company policy to not give you account info over the phone. Disgrace
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June 2024 by Andrew Ruedi
They had me waiting for 45-1 to figure out why I’m getting charged after I switched to t mobile and am still getting charged and the phone number doesn’t help and is confusing
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June 2024 by Eric Weatherbee
Tim helped us get all the benefits possible. Even worked long and hard to get things accomplished with a difficult situation. Prices are sweet. Good move on our part to shop there.
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June 2024 by Alma Miller
The bill continues to climb and after several phone calls and no resolution, I went into the xfinity store and waited am hour there while they took walk in customers ahead of me. When my patience ran out I decided to cancel service and then was given 3 different stories as to how I will be billed again for a cycle that hasn't even begun, I would receive a refund and also I had a zero balance. Nothing was explained and there are no resolutions, they simply don't know don't care.
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June 2024 by Lee Nordtomme
Excellent help with special problems.
Extremely patient and accommodating.
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June 2024 by M C
The waiting time to see a store representative that morning was very short. I was greeted with courtesy and a smile. I was asked how I could be helped, and the process of having a sim card replaced was quick. I was in and out of the store in no time. Overall, I was pleased with the quality of service and the level of professionalism received.
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June 2024 by Kerrob k
Quick.pleasant and helpful
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June 2024 by Amber Larson
do not, i repeat do not even contemplate signing up for their mobile service. they will say, as long as you don't activate you won't have to do anything if you change your mind about switching services and that is a lie. I have wasted three hours of my life trying to cancel the service i never even used and it is still not resolved. i was also harassed by the dude on the phone, i don't call xfinity to hear i have a beautiful voice.
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May 2024 by Trevor Wagoner
Garbage. Only provider in town. Steal money from you and call you a liar. Criminal. No customer service at all. Heard at&t is going to start internet service here soon so there is light at the end of the tunnel. Clowns...
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May 2024 by Gabriella Patrick
I had to go in with a client to help her and she was mentally handicapped and gets upset easily well Tim was absolutely hands down the best and most importantly kind his hospitality skills and empathy was extremely helpful and appreciated. Your knowledge of your job was amazing as well thank you sir for being so kind in a stressful situation . Many heavily blessing to you sir. Thank you ? Tim .
Freddie Gabriella Patrick
