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January 2023 by Bridgette J
In 2016, after a rigorous application process, and being pressured into accepting a variable rate loan, we decided to use a different lender. The agent became irate when we cancelled the application, made threatening statement to my husband and I saying " I know where you bank, I know your bank account information, I know where you live, your date of birth and your social security number" We cut the call short and days later he continued to call us from different numbers making the same threats. That was an egregious and illegal act of making serious threats of retaliation and disturbing because as a licensed financial services licensed agent, he had a fiduciary responsibility to conduct himself in an manner consistent with integrity, honesty and righteousness. That incident left us disturbed and concerned about our safety and well-being. Especially, because we later noticed no cited lots of odd threats and stalking. We we decided to contact the cfpb Consumer Financial Protection Bureau and after an investigation, nothing was done, except to inform us that the company representative had denied all allegations. Strangely, over the years, we have experienced undue aggression, random acts of harassment, antagonism, or organized stalking, yes organized by individuals who appear to be operating in an official military, or law enforcement capacity. We think back to the treats of vengeance we received from the loan agent at American Financial Network, and can’t help but make a mental note and hang a question mark on each incident.
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November 2022 by 3 I.
This place might be the shadiest mortgage broker in the country, lying to clients and closing loans in Loan Officer's names I have never heard before. Not to mention the point they threw into my closing costs without my consent. Steer clear of this wolf in sheep's clothing.
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March 2022 by Kevin Rivas
Great experience! Thomas Denny was great, made the process of refinancing my home stress and worry free.
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October 2021 by Nikki O’Neal
I simply cannot put into words what Chad Foster and Carla Fair did for our family. We were thinking of selling our home so we could use the equity to pay off some debts and it would let us have a bit of breathing room. Thank the sweet Lord I opened that letter we received in the mail! Carla explained the process with refinancing and it just seemed to be the best answer for our family. Chad helped us in accumulating all the necessary paperwork we needed (handled it like a champ). He went above and beyond to make the process as smoothly as possible, they were both extremely competent and caring. We would recommend these two and the company if anyone is looking to do the same thing we did, or even if they are on the fence with a decision. Thanks Chad and Carla for helping us keep our beautiful home and giving us the answers we needed.Sincerely,2 Happy Home Keepers
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September 2021 by Lori S.
First and foremost, I want to thank Chad & Carla for working with us and making sure our transaction ran as smooth as possible. From the very beginning, Chad kept us in the loop with any new information and was always there to answer any questions we may have had. You will not be dissatisfied if you work with Chad & Carla. Their team is on top of it!!
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July 2021 by Daniel Isquierdo
I did a refinance loan with American Financial Network and the process was so easy! The agent I worked with was Daniel Pinkous and he was informative and responded to my inquiries promptly. I was able to e-sign many of the documents and a notary came to my house for the signing of the closing documents. Easy peasy! I highly recommend American Financial Network.
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June 2021 by Danielle T.
I happened to get a letter in the mail from this company and called to get some info a couple of days later . Zach answered the phone and was so polite and nice and gave my number to Carla for a direct call back. Not even a day later she called me and was one of the most up front professional and personable people I have ever spoken to. She was so caring and nice right off the bat. She was informative every step of the way and kept me informed with every step of the process . She went above and beyond to keep us the new customer happy and even when my old loan company messed up on our account , she did everything she could to make it right on my side and there's not to many people out there or companies that will do that . I will refer her to everyone I know that needs a new loan . Thanks Carla !!!
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March 2021 by Christopher Noll
Great customer service and communication. Couldn’t have selected a better business to work with. Overall completely and utterly satisfied!!! Worked hard to get the rates we wanted and followed up every step of the way!!!
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March 2021 by Carmen Brooks
I like to learn as I go through these type of transactions. I REALLY, REALLY appreciate Daniel's knowledge of the industry and his patience in helping me understand it. I also appreciate that Daniel and Zach were in constant communication with me throughout the process - providing updates. Finally, but certainly not least, I appreciate that AFN was able to get me 3 times the amount offered by another lender.
