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December 2021 by Monique M.
It's New Years Eve and their website says they close at 6pm today and my husband got there at 1130am and as he walked up he saw a woman locking the door to the bank and advised him the bank is now closed!
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May 2021 by Cyndi S.
I want to report that my experience with OneWest has been beyond excellent due to the trust that was built with my "personal banker" Jeannie Valencia. I started out having an investment account with her as my investment counselor recommended I call her to open a money market account that at the time was offering a good rate. She was so personable, kind and professional that I felt she really had my back when it came to my money to the point that I took all of my and my husband's accounts out of BofA and transferred everything to One West and Jeannie. BUT I just went in there the other day to find out she is no longer with One West and that the bank will "assign" me another banker. I don't want just another banker. I've worked all my life for the money I have and will not entrust it to a stranger who is "assigned" to me. Sadly, I now feel I need to search for another bank in which I can receive comparable individual service (which won't be easy since my standards are now high)...BEYOND DISAPPOINTED!
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March 2021 by Wilhelmina Q.
I commend Sally and Annabelle of One West Bank, Chino Hills They greeted clients with warm great smiles. They attended to my needs promptly and knowledgeably. They treated me, an elderly, with dignity and respect. Sally and Annabelle are indeed valuable assets to the One West Bank organization.
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February 2021 by Teresa W.
I have been banking with One West Bank for 20+ years dated back IndyMac days. Jeanie has been my banker ever since. She has been a very professional banker, always watching out for her clients. She has always been genuine, reliable and trustworthy. Her loyalty to OWB and her accountability to her customers has been keeping us still banking with One West Bank in the past two decades. Jeanie is a gem to OWB as well as to many of her customers.
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February 2021 by Anny N.
I've been with OneWest Bank for more than 10 years before was IndyMac. When first time I went to the branch, I was greeted by Miss Jeanie Valencia. She is so helpful and explain in great details. Since then, I feel comfortable and always go to her when i visit the branch. I like to give 5 stars because of her.
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January 2021 by Jenny C.
I love banking at OneWest Bank. Every staff are very friendly, especially Jeanie Valencia. Jeanie has been my banker at OWB for about 15 years. I'm very comfortable and satisfy to bank with Jeanie's professional service that I've referred her to other family and friends. I will definitely continue to bank with OWB as long as Jeanie is there.
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January 2021 by Christopher C.
I like to give 5 star miss Jeanie for her professional services everything we go to the bank . Very responsive to our query . And she talk to us like a friend but in a professional way . We feel comfortable to have busienss to this bank because of this employee been a member for almost 14 years and counting miss genie keep it up from cardenas family .
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November 2020 by Gerardo P.
Best interest rates around. Jeanie is great and very professional.
