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December 2021 by Monique M.
It's New Years Eve and their website says they close at 6pm today and my husband got there at 1130am and as he walked up he saw a woman locking the door to the bank and advised him the bank is now closed!
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November 2021 by Kenneth Gallagher
The staff at the chino hills location has always been very helpful and I have been a client for 11 years.
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May 2021 by Cyndi S.
I want to report that my experience with OneWest has been beyond excellent due to the trust that was built with my "personal banker" Jeannie Valencia. I started out having an investment account with her as my investment counselor recommended I call her to open a money market account that at the time was offering a good rate. She was so personable, kind and professional that I felt she really had my back when it came to my money to the point that I took all of my and my husband's accounts out of BofA and transferred everything to One West and Jeannie. BUT I just went in there the other day to find out she is no longer with One West and that the bank will "assign" me another banker. I don't want just another banker. I've worked all my life for the money I have and will not entrust it to a stranger who is "assigned" to me. Sadly, I now feel I need to search for another bank in which I can receive comparable individual service (which won't be easy since my standards are now high)...BEYOND DISAPPOINTED!
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March 2021 by Wilhelmina Q.
I commend Sally and Annabelle of One West Bank, Chino Hills They greeted clients with warm great smiles. They attended to my needs promptly and knowledgeably. They treated me, an elderly, with dignity and respect. Sally and Annabelle are indeed valuable assets to the One West Bank organization.
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February 2021 by Teresa W.
I have been banking with One West Bank for 20+ years dated back IndyMac days. Jeanie has been my banker ever since. She has been a very professional banker, always watching out for her clients. She has always been genuine, reliable and trustworthy. Her loyalty to OWB and her accountability to her customers has been keeping us still banking with One West Bank in the past two decades. Jeanie is a gem to OWB as well as to many of her customers.
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February 2021 by Anny N.
I've been with OneWest Bank for more than 10 years before was IndyMac. When first time I went to the branch, I was greeted by Miss Jeanie Valencia. She is so helpful and explain in great details. Since then, I feel comfortable and always go to her when i visit the branch. I like to give 5 stars because of her.
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January 2021 by Jenny C.
I love banking at OneWest Bank. Every staff are very friendly, especially Jeanie Valencia. Jeanie has been my banker at OWB for about 15 years. I'm very comfortable and satisfy to bank with Jeanie's professional service that I've referred her to other family and friends. I will definitely continue to bank with OWB as long as Jeanie is there.
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January 2021 by Christopher C.
I like to give 5 star miss Jeanie for her professional services everything we go to the bank . Very responsive to our query . And she talk to us like a friend but in a professional way . We feel comfortable to have busienss to this bank because of this employee been a member for almost 14 years and counting miss genie keep it up from cardenas family .
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November 2020 by Gerardo P.
Best interest rates around. Jeanie is great and very professional.
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June 2020 by Mary Ostler
I'm hoping your bank will start to open on Sat even if it's a half day.If you would open at 9am M-F that would work.Most of the other banks are opened on Sat half day.I work M-F and Saturday is a good day to deposit my checks. 10am or 2pm M-F doesn't work.working on moving our money to a different location that is opened on Saturday or opens at 9am. Sorry guys! will miss you.
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October 2019 by Christine H.
I visit the branch one of the Saturday to inquiry checking account promotion that I heard from my mom. I was standing in lobby and no one greet me. I saw a personal banker Erica or Erika was on the phone and right after that she use her cellphone after about 10 minutes then she greet me. I ask her about the promotion and she said we do have the checking promotion but then she told me that I was not qualified to do the promotion because I am a promotion shopper. My intention was to open the account because I also heard if I sign up for the online banking then I will get a free checking account and the promotion would be a sign up bonus. I also ask her about the business checking promotion, but then she didn't even try to explain the promotion and ask me to leave. I have never been so embarrassed in my life that I have to get turned down by a bank. She was rude and unprofessional, she made me feel like I am not a eligible consumer or maybe because I am Asian and she have issue with other Asian customers. If you are not going to allow customers to open checking promotion then don't offer it to the public's. I AM FURIOUS.
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June 2019 by pan vincent
bad attitude. Just a friendly reminder to the associate Jeannie, you work at a bank, not dmv. People don't own you money and don't deserve that attitude.
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May 2019 by Kristen Lionheart
Most of the staff there is friendly. There are, however, two tellers who have zero personality but always seem to be there.
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May 2019 by Rick I.
I have been a customer of the Chino Hills branch for nearly 2 years. In that time I have received exceptional customer service from my premier banker Jeanie V.. She has assisted me in various account transactions including referrals for both a mortgage refi and a living trust professional. Jeanie is a wealth of knowledge, very friendly, professional and has tremendously helped me with all of my banking needs. This One West Bank branch reminds me of a small neighborhood bank with friendly employees that call you by name, take time to get to know their customers, very short lines or no lines at all, and interest rates that blow away all the big boy banks.
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October 2018 by Celine C.
We have been customers at this same location for more than a decade when it was still IndyMac. The staff is awesome and always goes over and beyond for their customers. Jeanie Valencia, Premier Banker, has been at this same location serving my family's banking needs for a dozen years. Jeanie and her manager, Fehmida Kumar treat their customers like family. The branch is clean, safe and very welcoming (no huge glass barriers between employees and customers). I also have an account at one of the big national banks down the street and I don't get the same excellent service there. I like coming here for my banking needs. OneWest Bank- Chino Hills branch deserves your business and you won't be disappointed. Great bank with diligent and loyal employees who care about their customers.
