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November 2023 by Guadalupe Rodriguez
Do NOT use this place if you have a reservation for a truck or trailer. This place canceled our reservation for a trailer but didn’t notify us. When we showed up, they seemed nervous and kept stalling. Turns out they gave a trailer we had a reservation for to someone else. It’s 5:30pm on a Saturday and now we’re scrambling to find another trailer. DO NOT RECOMMEND.
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August 2023 by yoly
This place sucks they have a UhAul truck that was stolen a couple of weeks ago and they didn’t even warn us about it. Rented in Rialto and lilac!.Ended up getting pulled over and harassed by Fontana police! Missed my dead line (rented 4 hours) had to return it was 20min late! And charged an extra day because I was late!! Pissed me off!Never renting a UhAul at a third party place I’m staying with the original company!!
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November 2022 by Ram Odedra
Easy rental process and friendly service!
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November 2022 by Cindy T.
HORRIBLE experience at this uhaul! omg dont rent from here. first of all, the place look like a dump. they overbooked my reservation and was rushing me back. he also HUNG UP on me. who hung up on their customer? will never come back to this place. there are others around the area so look elsewhere but f*** them indians
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November 2022 by Justin B.
I can't believe the customer service at this U-Haul location. I tried my best on giving them a estimated time of when I would return my truck. When I was slightly over the time they charged me for another day because "they" booked someone right after me. The staff who are representing The company U-Haul are pathetic. Unable to communicate at the time of check out of is considered an estimate or mandatory. However, maybe they didn't learn that it ESL. Well gentleman... an estimation is what time you may think you'll be back vs what time I shall be back like if you said be back by this time or you'll be charged. Oh did I mention that it also states in their policy that provides after hour drop off. Hmm I guess they don't know what that means either.
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September 2022 by Thomas Albers
Found it very easy to rent a large truck. Friendly too.
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May 2022 by Rudy O
Very friendly! Great hours!
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February 2022 by Nate LeGrand
They don't fill propane tanks at this place. They only exchange. They don't know the difference though between fill and exchange.
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December 2021 by Rick Garcia
Great deal $29 large truck plus $1.09 per mile. Spent $39.!!!Good customer service.
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October 2021 by Pierre H
Great little country store located in Chino Hills. The staff is helpful and polite. Many customers were from the surrounding housing communities and the staff remembered them from previous visits.
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October 2021 by Shyam Patel
Great employees. Very friendly and helpful with the uHaul rental process
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August 2021 by Blair Cho
My husband, Jay Cho, and I rented a U-Haul recently best customer service I've seen in a long time and able to work with us when running into last minute plans and extending our rental.
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July 2021 by Loweta Carroll
Their trucks leave no room for non U-haul customers visiting the store. The lot has ONE handicapped parking space. One. In that space you will find? Yep, one of their U-haul trucks. I guess it's more important to the owners to make money on their truck rentals than provide accessible parking for the disabled.
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June 2021 by Pi Ho
Great little country store located in Chino Hills. The staff is helpful and polite. Many customers were from the surrounding housing communities and the staff remembered them from previous visits.
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June 2021 by Steve Koffroth
Easy pick up and drop off...
