-
March 2024 by Debbie H.
I am so disappointed in AAA today...I've been a member for over 48 years of course this is a generational membership but have carried my own since I was 18 years old. Today I came in to register one of our vehicles and because it's not in my name I couldn't do it.. tell me who is going to pay $700.00 registration for a vehicle that's not theirs ?? Then I asked if I could speak to the life insurance agent and they put me in the queue for auto insurance. After waiting almost 45 minutes they finally call me to tell me that he could not help me and I'd have to wait for the life insurance agent and put me back on the queue. I have to wait again and there is person ahead of me because of their error. I have to use the restroom so I go back to the restroom only to notice the sign that reads " Employees Only" and the door requires a code so I ask an employee if I can use the rest and she said "Sorry no!! it's only for employees" WHAT??? Really I can't believe this I pay a lot of money to this company monthly through life insurance, auto insurance even our boat is insured through AAA and not to mention a annual fee and they can't provide a restrooms for their customers, that is unacceptable. And I know some people can be nasty but it's not everyone else's fault The only plus side to today's experience was the professionalism demonstrated by Jazz the receptionist, who was not the original girl who checked me in.
-
March 2024 by Louie H.
I went to AAA and needed to use the restroom and was told it was only available for employees. I think this is a disservice to paying AAA members and is unacceptable practice. They make you sit and wait your turn to be seen and don't expect you might need the restroom. Very bad customer service and they should be reported for not providing members a needed and necessary service like the restroom. I hope they get reported and change this practice.
-
February 2024 by Linda Q.
Went in at 4 o clock or so for dmv services for a new car title transfer and add this vehicle to my account. They stated I needed a smog check . Got all the information. Got the smog check done with in 30 min. Went back to finish paperwork and walaaaaa it was done. Less than an hour. Everyone was nice and polite. Thank you triple A for good quality car insurance services !
-
December 2023 by N Hsu
Stopped by at AAA in Chino for DMV registration renewal. As usual, a friendly and efficient service. Thank you, Chino AAA. ?
-
September 2023 by Elizabeth Ngo
all the employees are super friendly and welcoming. I was helped by Damon and he was super friendly and helpful. Thank you for the great service.
-
September 2023 by Mando M.
This is a review for AAA Emergency Roadside Assistance. It was a nightmare. 3:30pm was informed I would get a tow at 4:10pm. Learned after that time that Falcon Towing cancelled. BF towing was then scheduled for 5:59. Learned after that time that BF towing had cancelled and Falcon towing was again supposed to tow me. Learned later that I was going to be towed by Crossroadz towing who ultimately was the one who showed up at around 6:45pm. I made plans to have my car repaired locally based upon the initial time given and was completely frustrated at the created and unmet expectations that were nothing but fiction on the part of AAA and the independent contractors hired by AAA. I hope they lose their contracts. AAA was also at least twenty minutes wait for agents to answer calls forcing customers to click and type through computerized prompts. Since when is that acceptable? AAA has decentralized and leveraged technology to the point of incompetence and no accountability. Profit has taken a front seat to service. I don't believe AAA will remain competitive in this niche service space they created.
-
August 2023 by Cristy G
Having the membership for 20+ years has helped when a tow truck is needed. I have had 2 bad experience with the auto insurance and life insurance. Personally, I wouldn't get their insurance or refer friends to get it. You will be signed into a 1 year contract, but they will tell you is month to month without explanation. If you cancel before the contract you will be charged a parcial percentage fee.
-
August 2023 by Ryan S.
Don't go chino branch to do any insurance . Their stuff was not even professional . Every time different person can not fix the problem .kick balls , e-mail , no reply . Phone calls , no answer . Pasos Renee . Could not believe , simple problem takes Two months . Finally fix it at other branch less than an hour .
-
August 2023 by L E.
Positive and well-taken care of services rendered at this AAA Chino branch. Recently, went in for car registration replacement and new license plates. My former registration & license plates were stolen. Service was really fast, 10 minutes max! Glad I had the necessary paperwork. Shoutout to Michelle in automotive dept for accommodating me. No need to make a trip to the DMV. Thank you!
-
July 2023 by Francisco Figueroa
They have the best AAA service , they helped me and fixed a problem that i had with my membership , great customer service
-
May 2023 by Daniel C
Long overdue review. Courteous and professional fun staff making it a breeze in and out to take care of registration. Btw thanks for saving my butt so many times in my 20s. Almost 50 now. Proud member since 1979. Mom added me when I was little. Thanks for the discounts, coming to the rescue as a young adult and now making life alot easier still as I'm grown up. I don't think I could've ever made it without you guys. Glad to know you'll be with me for Life!
-
May 2023 by Flora F.
Jannay is my fav travel advisor... she always manages to find the best flights and accommodations for my family... whether a short weekend getaway to Vegas or a week in Hawaii....... Thanks Jannay for everything!!! Flora C
-
April 2023 by Alvin Reyez
They only accept check or cash. Super inconvenient. Its 2023, please get a debit card reader. Smh
-
March 2023 by GRACE PEREZ
Very nice Service...I Love this office.Tnks Nataly for your help..I'm totally Recommend it
-
March 2023 by Jesús Aguilar
Very nice first impression person at front desk,very helpful too.Niice staff. Tnks
