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March 2024 by Rawliiana
Friendly
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November 2023 by Carlos M.
No, I do not recommend this place unfriendly staff 10 of them can be sitting at the front And nobody greets you this is not a customer service gym. They're only there to serve themselves while they're sitting there, laughing and joking could care less about who comes in or goes out could probably walk out of there with the equipment and they wouldn't even notice maybe now that they moved they'll retrain their staff and give them an insight of what Customer Service is.
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November 2023 by Maria Mendez
All I have to say is the manager Randy Samuel is one of the kindest human being that I’ve known. Thank you so much for your help.
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October 2023 by Tc Sanchez
Your janitors are serious douchbags. They do not care about any of the clients here. Also there's never any wet wipes anymore while I see the janitors just talking working out. This place has gone downhill
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October 2023 by B B
I had high hopes for this gym but turns out they suck. On 10-13-2023 the opening person didn’t show up. I waited for 30 minutes before deciding to leave. The gym is suppose to open at 7 AM on the weekend but they need to get staff that actually shows up on time. The machines also need replacing and updating. There are machines that don’t work (7 treadmills) and are just there wasting space. Sanitizing wipes are not refilled in the morning. Very disappointed.
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October 2023 by Jay McGuire
This location is always a good one very welcoming and clean.. z
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October 2023 by Ryan K.
I have been a longtime member of crunch fitness sad to admit as none of their gyms really seem to be well maintained which is wild when they charge you yearly maintenance fees. I came to this location due to the pending closure of the location I attend in Upland. Never fully satisfied w/ Upland as it's always dirty and the employees always seem to just be having the time of their lives instead of working. This gym is so gross and worn and beat up. It's the smallest layout I've ever seen in a gym outside of a an apartment complex or hotel. Not only that they had large portions of the ceiling missing and buckets covering the floor blocking the already tiny layout from being able to easily go to the machines. I had some hope that the additional drive would make up for no longer having the upland location available to me, but was very wrong. I will be figuring out how to cancel this thing cause even with my grandfathered perks from being a long time member don't make up for the filth and bad experience overall this company provides to people and manages to charge us all for. I wish I had taken a picture of the buckets catching the leaky (broken) AC unit leaks. It wasn't even raining outside it was hot and dry I'm terrified to see if on a rainy day.
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September 2023 by Lia G.
i like this gym & wld of stayed if they fix the ac i asked about it before canceling & they said crunch didnt wanna pay for it which meant i had to go its already hot working out as it is no matter the season so plus no ac it feels like a sauna the manager also didnt cancel my membership even tho i specifically emailed him to cancel & he agreed which was unprofessional other then that i wld of stayed
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July 2023 by Janette M
Beware of signing up- this location scammed me. I tried canceling my membership with them, and the manager Kassandra told me that I had a contract and would have to pay a penalty fee plus half of the remaining months which amounted to a few hundred dollars. I ended up paying the membership for another 7 months because the penalty to cancel would end up being more expensive. I called again 7 months later to cancel my contract, and was told by a team member that my account did not reflect anything about me having a contract. Therefore the manager basically lied to me so I could keep paying the membership. I talked to new manager Michael who said he would try to help me with getting me reimbursed for being lied to and tricked into paying 7 months worth of a membership I couldn’t use. I got no response. This facility also doesn’t have the best machines or variety, wasn’t worth the money.
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May 2023 by Catalina M.
What the heck man , why haven't the owners fixed the AC at this gym . It was my first time today and it's so hot in there it's a sauna it self . This is not safe at all! Come on man , or should I call the corporate and place a complain ? I pay 26.99 a month to work out uncomfortable!!!!
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April 2023 by James Pipe
Of the crunch locations I have been to, this one is not ideal. Much of the equipment is old and worn out. There is not a lot of free open space, it could definitely get unusable at peak times, especially if they use of the space reserved for their group classes. There are not as many machines as one would like. Only 1 olympic squat rack which is old the HIIT area is small and rickety, the whole thing you can shake it if you hang from the bars. The free weights area is extremely cramped and not ideal, not enough benches and missing some of the good stations that other locations have. Only one area with cable stations and in general the whole place is cramped. The bathrooms are fine as long as you don't mind a big common shower (for the men, can't speak for women's restroom).I would not recommend this location for your main location compared to others.
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March 2023 by GLORIA ECHEVARRIA
I already belong to a gym, but I went to Crunch with a friend to assist her with the workout machines. So we went, yo the gym and wow, it was so clean! The manager Michael was very attentive and kind and friendly. He took the time to assist us with our needs. All their staff are kind and knowledgeable. We both still wear masks and disinfect everything. At Crunch there are lots of wipes to disinfect and smells fresh. These are very important details to me. They have movies and music playing while exercising, and gives you encouragement. We enjoy Crunch because everyone focuses on their own routine and minds their business, which I also like. One other great thing about Crunch is the great price. It also includes a tanning area, which is a plus, since summer is almost here!
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March 2023 by Jonathan Shitara
Love going here before work. Nice and quiet without all of those gym gorillas hogging up machines or people.that "go to the gym" but only take photos
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February 2023 by Pinup CherryMUA
Management here has remain Incomplete and useless. I was a member to this location for years, however there Management hires were just getting rude to ignorant. I also had the inconvenience with their Mexican male cleaning man harassing me and bringing this to the male "manager " was a waste of my time. I'm so glad for the terrible customer service I decided to join 24 hrs across the street and it's the best decision I've made! Be careful do not pay with credit card if your still adamant about joining this gym ,..
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January 2023 by Josue H
I was told my membership was properly canceled then months later got charged multiple times. Manager has attitude problems. Staff is useless.
