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February 2024 by James B.
Great service. Super job, Tyson was really happy, he must of had a great spa dayGoing to be a regular
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January 2024 by Dianna George Batts
They do a great job, but....
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January 2024 by Mawashi Guru
I came in under the impression that they closed at 5 according to the Google Maps page only to find out they closed at 430 and it was 4:15 when I arrived. When I mentioned this to the desk person, she understood and made the effort to help me even though she was cleaning up for the day. I was able to use their self wash station and she trimmed my dog's nails. She was very friendly and helped me get everything I needed. My Chihuahua is really squirmy when her nails get trimmed but she was still able to give her a quick clip without much of a fuzz. I really like this place. I used to bring my spaniels twice a year for like 14+ years. I have never had a bad experience and their prices are fair.? Recommend
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October 2023 by Karen C.
I've been taking all of my dogs to doggie mat for YEARS. I recently took 2 of my small dogs to get their nails clipped. I was paying $5 per dog, then the price jumped to $10 and very recently they jacked the price to $12 per dog. It's called gouging customers. The price shouldn't change if there are no additional supplies needed. Same cutters, Same amount of time, same 2 small dogs. I checked with 2 other groomers and they agree with me. I'm done with businesses taking. Take Take Take, No more! There's zero customer appreciation at Doggie Mat!
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October 2023 by Mindy W.
Our recent experience at Doggie-Mat was marked by significant miscommunication and disappointment. We brought our dog, Koffi, in for grooming with high hopes for a thorough and comprehensive service, but the end result left us feeling unsatisfied and frustrated. As the summer heat had taken a toll on our furry friend, we were genuinely excited about getting Koffi de-shedded. We had contacted Doggie-Mat a week in advance to inquire about their services and pricing. The person we spoke to provided us with a detailed list of services, including ear cleaning, nail clipping and grinding, anal glands expressed, trimming of genital fur, and paw fur trimming. We also expressed our desire for a special de-shedding treatment, which we were informed could be added for an additional cost. We took extra care to ensure that all details were confirmed when scheduling Koffi's appointment for 9 AM. We were also delighted to hear that Doggie-Mat could accommodate Koffi after grooming is completed until their 5 PM closing time. We looked forward to a comprehensive grooming experience for our furry friend, especially given the challenges of the summer heat and Koffi's shedding. On the day of the appointment, we dropped off Koffi and received no questions or concerns from the staff. However, our optimism quickly faded when we were called back just two hours later to pick up our dog. This rapid turnaround left us impressed but also suspicious, given the extensive list of services we had requested. Upon arrival to pick up Koffi, we were presented with a bill of $65, a price that not only felt remarkably low for the amount of services we requested, but also did not align with the quote we had received over the phone. Confused, we inquired about the services covered by this amount. To our shock, we were informed that Koffi had only received a bath, which was not at all what we had expected. Our primary reason for bringing our dog to Doggie-Mat was the de-shedding treatment, and it had been completely overlooked. Furthermore, the promised paw fur trimming service was also omitted, despite our hopes of preventing dirt accumulation in the crevices of Koffi's paws. To make matters worse, the staff member proceeded to lecture us, insisting that we should have explicitly stated our desired services during the appointment booking. It was clear to us that the miscommunication was not on our part but rather a failure of the establishment to provide the services we had originally agreed upon. In retrospect, perhaps one mistake on our end was not confirming the specifics of the bath and de-shedding services upon bringing Koffi in for his appointment. Nevertheless, we believe that the initial phone conversation should have clarified these details and expectations. However, we must mention the some positive aspects of our visit. Koffi smelled amazing, and they added a charming Halloween-themed bandana when we picked him up. It was a lovely surprise. The staff member also took the time to inform us that the groomer commented on how Koffi was a very sweet boy during the grooming process. This made us incredibly happy, knowing that our dog is well-behaved and appreciated by the staff. Overall, our visit to Doggie-Mat left us highly disappointed and frustrated. What should have been a positive experience was marred by a failure to communicate and deliver on the services we had originally agreed upon. We recommend that future customers be exceptionally clear in specifying their requirements when booking appointments to avoid any misunderstandings.
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October 2023 by Angie Vogel
Very helpful, organized, great with my pets
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June 2023 by Melissa R.
Friendly staff, decent prices. We use the self serve baths for our golden girl and it's so easy and convenient!
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May 2023 by one bite
Took my dog to this place the place seemed dingy upon arrival not to mention several dogs loose without a least running around, still I left my senior dog there because they assure me they could handle his needs. Upon pick up I noticed something was off with him he keeps going in circles as if his balance was off he didn't wanted to walk and keep crying I asked them about it and they told me he was likely just tired and nervous, they will not release him or let me see it until I had paid so I noticed only after giving them my money almost $100, $700 bucks of hospital vet bills later plus meds as I had to rush him to the vet because he was so dissoriented he started falling on his side , the vet said it was possible he had either fallen off their table or someone smacked him hard enough to cause his inner ear drum to be affected , thankfully he is fine now but needless to say you gotta be Uber careful with bringing your pwt to this place , awful service. Awful care and awful grooming. Btw the one thing I had asked them to do which was to clean the face well they didn't do on account of him not cooperating ... I wonder if this was before or after they misstreated my baby
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May 2023 by The marneaus Are a fraud
Beware of this place for your babies, they are awful , grooming is the worst in the area , also I found several bruises on my dogs chest , awful place
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May 2023 by Andrea S
Awful place , they mistreat your pet and the place is filthy
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May 2023 by Jazmin F.
We have been coming here for years. Absolutely love them. Very friendly, family-like feeling and Inexpensive.
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April 2023 by Marco Zapien
Self wash station is perfect when the weather is too cold for your pups. $15 is cheaper than some petco locations.
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March 2023 by Riley M.
Came in today last minute to use their self wash. Called 30 minutes in advance and they had everything set for me by the time I arrived. I wish I remembered the nice lady who helped me's name. So professional & kind! All the dogs in their care seemed happy and not stressed coming from a fellow groomer, the environment was great to see! Thanks guys!
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March 2023 by Anonymous K.
This place is run down and dirty with rusted tubs . Very low budget . It had decent reviews but I felt so dirty in there .
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February 2023 by Brenda
The staff is super nice! My dog hates water and they didn't have any issues with her. They ask for a four hours but my dog was done in 2. My dog looked Soo good and she smelled amazing but not too strong. And they gave her a cute little bandana around her neck. I paid $55.00 they also have a self service wash station where you pay $15.00
