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September 2023 by Nick M.
It got worse. Machines still down for months. Spray bottle holders missing, which means bottles are hung in trash cans or stockpiled at the front desk. Witnessed 4 people in 5 minutes not wipe machines because the supplies are not stocked.At this point ownership is completely incapable of running this gym.Negative 5 stars.
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July 2023 by David Espinoza
Great place to work out at.. Very clean..
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April 2023 by Steven Patrick
The sweaty short guy that jumps on and off the treadmill going max speed, yeah that's why half the treadmills are broken and/or scheduled for repair. You can literally smell the belt motor getting burned out. Dude, go buy a treadmill for your home or office. Or maybe a hamster wheel for the backyard. I can't with this guy!
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April 2023 by HalleluYAH Issachar brew
I lost my card on file so I had to reset all my accounts with the new card, as I’m looking at everything set up on auto pay I see this Gym raised my bill randomly a couple months prior. I called to figure out what happened and was ignored , i spoke with someone and they said the manager would get back to me they never did and I wasn’t going to put my card on file and pay since they were over charging me & until we cleared up the extra money they had been taking from me. So I never put my new card on file I tried contacting them for almost a month, no response. I just got a bill in the mail for almost 200 dollars. Don’t trust this place.
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February 2023 by Riley A.
Excellent customer service. Answered all my questions and staff was very polite. Had a great experience, all equipment was well taken care of and clean.
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February 2023 by Dustin S.
Best gym around by far! The gyms never too packed and the equipment is top tier. Clayton's always super friendly and helpful but the rest of the staff is awesome too! 10/10 would recommend
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February 2023 by Gloria L.
I really gave the place a chance for a year and it just got worse and worse. The male who opens up is always on his phone sitting down and when asked for him to refill some of the spray bottles he was definitely bothered. Also none of the paper towel dispensers work. They leave paper towels sitting on the trash cans and spray bottles hanging from the trash cans. Very unsanitary. I thought it was a temporary thing until they get fixed but it's been over 6 months and they're the same. Also the bathrooms don't have proper soap dispensers. They bought soap from TJ Maxx (although I love TK Maxx) and just placed them on the sinks. Just appalls me knowing they charge 18$ each month for X amount of members, yet they can't make simple fixes on the 5 measly paper towel dispensers and the 2 soap dispensers that are in the bathrooms. Don't recommend this place at all.
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February 2023 by Rico Granados
Friendly; innovations are expressed at Fitness 19 off of Mountain and Riverside Drive here in Ontario, California.
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January 2023 by SMarie
I went in & canceled signed documents and till this day a year and few months later I see I am still being charged. Because the new manager is new and has nothing that shows I canceled from the last managers mistake- he won't refund THEIR mistake. Not even from this last month! Pathetic! They must really be hurting for money if they can't refund me anything! Even though I'm getting emails to COME BACK- But I'm not canceled! DON'T TRUST THEM!
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December 2022 by Han冰
Man, you really should update your equipment, I've been working here for 6 years and still have the same equipment, some benches are unstable and can get people hurt, you should pay extra attention! What is your equipment? Equipment is the key to growth! The people here are very welcoming, all the more reason for you to provide a better platform! It's time to inject new equipment technology! That's how more people will enjoy Gym 19!
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November 2022 by Angie O.
This gym is by far the worst I've been too. They have a lot of machines which is good but they get very busy and you have to wait sometimes. The vibes are off and the place is quite small for the price you pay, and they don't even have proper locker rooms or showers. I've spoken to many of the employees and they can assure you that the owner does not give a crap about the location. The machines take forever to get fixed. The bathroom is always out of toilet paper or soap and the sinks are always dirty. I moved to another gym that offers more for the same price and I'm glad I switched. It was great at first for me as a beginner but now it's just not maintained or ran correctly.
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November 2022 by Lester D.
Door handle for the changing room broken for weeks now. Must be to hard to go to home depot down the street. I don't think they ever dust the changing room either. When machines break they are down for weeks.
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August 2022 by Brooke Y.
Clean, friendly client crowd, staff helpful and pleasant, lots of equipment, good music, great neighborhood gym.
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August 2022 by Tawny Valdez
I just have to say the customer was great upon signing up. I called and asked about the Premier level and the young gentleman on the phone was happy to go over the pricing and benefits. We went over my options and because I am part of Active and Fit Direct, I am still able to visit other locations so, it didn’t make sense for me to pay and additional $25 a month.As for the gym itself, I have to say it was nice and cool the day I decided to work out. There was a gentleman walking around constantly cleaning each machine. I get it guys; the space is extremely limited and you want as many people to work out in such a limited space but the machines are wayy too close to each other.There are some cons to this gym…. The music is too loud, basic membership can’t take classes, no showers and not enough sanitizing stations.Its in a great location; Starbucks, Clarks Nutrition, (Kinda like Sprouts) Fo-Yo (Frozen yogurt), Taiwanese food and a pizza spot.
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August 2022 by Mando Sanchez
Really bad service these only care about your money, machines are always down or broken.To cancel is another headache went several times to membership cancel and there excuses was that one who does membership isn't there and when I did talked to them they would say to give a few days for process go thur.NOT RECOMMEND TO ANYONE
