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February 2024 by Becky Sal
Technicians were able to answer and assist us with questions n concerns. Great group of technicians
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February 2024 by Bryan Scott
These guys are great, very quick and reasonable price.
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January 2024 by Ryan Sepulveda
Great service and staff was real professional.
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January 2024 by Lisa Blackman
Great service..quick and very thorough. I will use them again in the future.Service: Oil change
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December 2023 by Devin
they take all of our money
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December 2023 by Issac
Didn't get car vacuum or windows cleaned
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December 2023 by Book M.
Wife took her vehicle for oil change. She asked them to check her tires and they said tires were fine. I checked afterwards and the tire pressure was 5 PSI lower than recommended on all four tires and noticed front tires were completely bald. They didn't bother to check the tires at all.
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November 2023 by Lana H.
This is the second time I have been to this jiffy lube recently, and the service quality has been very poor. They don't go over what they did to your car anymore like they used to. Nor do they do everything that you pay for, but charge you $50 for an oil change anyway. They are supposed to wash your windows and vacuum out your car. They mark off on your receipt that they did these things however, they never do. They even checked off on my paper once that I declined services when they never asked me if I wanted it. The last time I went, they never even let me get out my car. They let me sit in the car the whole time while they changed my oil so they never could vacuum it. They also don't give stickers anymore for when your new oil change is due. When I pulled up, everyone was sitting around doing nothing. And they acted like they didn't really want to service my car. They did the bare minimum and sent me on my way. The employees come off as very lazy here. I have been going to this Jiffy Lube since the early 2000s and have never had this bad of service before.
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November 2023 by Andres Maldonado
Service is excellent.
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November 2023 by Jenna G.
Service techs were rude, tried to take advantage me, thinking I didn't know much about my car and tried to upsell me multiple times. The only thing y'all know how to do is change the oil! Just Change the oil! Not to mention the service was far from "done in a jiffy" ouff
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October 2023 by Keisha C.
Honestly it's always uncomfortable as a woman getting and oil change especially when it comes to people raising the prices or adding stuff. The price was good for conventional, but this place is just VERY unprofessional. I pulled up and immediately the guys are talking about my car and making jokes about how i'm nervous to drive up on the rails.. Made a joke about my headlights being old with me literally sitting in the car. And made a joke when I stated my mileage..Idk what is so funny about driving an older car? I think that they felt it was cool to joke about peoples cars as if they aren't right in front of them with ears. I asked for an oil change. Then the man opened my door and opened my front compartment without saying anything like what if i had something in there or didn't want that??? Just went ahead and looked inside the front compartment of my car without letting me know why or asking if he could which i thought was rude.. Also if you're going to ask if i want to replace something please state the price prior to doing it instead of at the end when I pay. My AC was also on full blast at 4 when i got my car and I didn't even have my AC on like what???? What did u need full blast of my cars AC for like 5 minutes? Literally won't be coming back here but just a heads up for future people.
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October 2023 by Dianna M.
Came here to get an oil change on my dad's 87 Blazer and they were honest kind gentleman shout out to Frank and Kevin who were honest and said I didn't need an oil change these guys know what they're doing
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September 2023 by Carol H.
If I could give this place zero stars I would. They see that my skid plate is missing bolts and is damaged but FAIL TO TELL ME. So what happens? It falls and drags ON THE FREEWAY. Could have fallen off completely and blasted out from under my car, hitting the car behind me and causing an accident. Hubs takes it in the next day, they apologize, say they will order the bolts and make notes for the manager. I call the manager the next day (Monday) and he was like, "Oh well, it's noted right here on your invoice that the bolts were missing when you came in." AND YOU DON'T TELL THE CUSTOMER??? WTH IS WRONG WITH YOU?? Do you think people look to make sure their skid plates are attached before they drive anywhere? How would I know??? BEWARE! BEWARE! BEWARE! Go to ANY OTHER oil change shop you can, but NOT here!
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September 2023 by Cesar Ramos
Oil Changes here are fast but poor customer service offsets the convenience its “Horrible” if you turn down any extra service be ready not to be treated with respect and don’t expect a thank you for spending your hard earn money!
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September 2023 by Maricela Escobar
Horrible experience !!! Pls DONT go to this location in Chino !!! Early this morning I made the mistake of going there for my car alert for low windshield fluid.. I asked one of the employees to pls check it out and put the fluid needed. As the employee was about to put the windshield fluid the “manager “ Johnny SCREAMS at employee and told him not to do it because my car has not been serviced there before !!! I told the manager that my car it’s NEW, as I just got it 1 month ago and that I take my other car (a Toyota sienna) there for service … so he then proceeded to tell me ( the manager ) that he couldn’t do it. I told him that I did not expect to get this for free and to charge me whatever the fee was for that .. The manager Johnny then tells me to go to PEP BOYS to buy the fluid there !!! Wow thanks a lot for the advice I will certainly NEVER go back to ANY of their Jiffy Lube locations again!! I just can’t believe the LACK of customer service skills. How do you expect to get customers? Oh by the way the shop was EMPTY, no one in the shop meaning that there was no excuse to have rushed or dismissed me….and honestly I hope it stays that way.
