Kingston Brass Inc. is recognized for its excellent customer service and high-quality products. Customers have shared positive experiences with the company's support team, highlighting their helpfulness and efficiency in resolving issues. For instance, one customer received assistance in finding a replacement part for a faucet, while another praised the team for honoring an extended warranty and expediting a replacement. Specific employees, such as Li-Anne and Riley, have been commended for their patience, knowledge, and ability to navigate the company's inventory effectively. Customers appreciate the personalized service and the willingness to go above and beyond, such as providing product comparisons and money-saving suggestions. Overall, Kingston Brass Inc. is seen as a reliable choice for plumbing fixtures, with a strong focus on customer satisfaction.
We bought our faucet many years ago and when it finally started to drip, I had long since misplaced my proof of purchase. However Catherine was able to help me discover the replacement part I need, so now our faucet will undoubtedly last several more years to come. Very good quality and very good service. Thank you
November 2025
Great Company stand by there warranty. Speedy shipment of parts
October 2025
Cathy and Miguel are so helpful. Amazing customer service. I appreciate the immediate response.
