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February 2024 by Robert Likis
My 2013 Jaguar XJL Portfolio was a Special Order car with all options offered by JLR. Recently, I hit a huge pothole and destroyed my front Kasuga Polished wheel along with my almost-new Continental tire. I ordered one from OriginalWheel that was stated "As New" but the wheel was sold before I could order it...my fault for thinking I could save a few bucks. OriginalWheel's associate, Kevin, reached back to let me know he would find me another and he went out of his way to do so. Kevin went on to say the wheel he located was "B" Rated one with minor surface scratches. He sent me 10 photos, assured me that my satisfaction would be honored. I am proud to say the wheel I received was almost as new. Kevin clearly overstated the minor scratches which is unusual as most people would have understated such. The wheel is quite beautiful...even the tiny scratches he showed me were almost imperceptible. Hat's off to OriginalWheels and Kevin. I highly recommend this company...having operated an award-winning automotive service company for 50 years, I know a bit about customer service.
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January 2024 by Thought Keeper
If the rims are not the right ones, they will refund you, shipping and all and will go above and beyond to accommodate you. I found them to be very professional and affordable.
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June 2023 by Bryan Sanchez-Sanchez
In the website it said they had the covers and when I got there they didn't had it even tho In the website it said it was on stock
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February 2023 by Carl R.
I used this company to source a cheaper but factory style winter wheel set up for my MINI Cooper. I was able to order 4 on the website and received 3 MINI wheels and 1 Ford wheel in completely wrong size. They originally planned on charging $80 more to fix their mistake. After some back and forth they eventually made it right at no extra cost. The whole process took several weeks but I eventually got some winter tires mounted with no issues and tire shop said they were structurally good. To my eye they were visually ok. Most wheels had remaining minimal indents from curb rash repairs. Another wasn't fully painted into the lug insets. None of them had as much painted as the factory does. Points off for all of that. My biggest issue here is paint QUALITY. They may use a perfect factory color match and out of the 4 I got they were a great match. However the paint durability is TERRIBLE. I wash my wheels using the exact same foam cannon, soap, and shammy as I do my body paint (no harsh chemicals or brushes.) Soft microfiber only. After 2 washings the Original Wheels paint is so swirled and foggy it looks like it's 10 years old. To be clear my black car paint still looks great and their black finish does not. I even have an identical set of factory identical wheels for my summer rubber and they still look perfect too. I wash multiple cars from multiple makes, none of them ended up like these wheels. This leads me to believe that Original Wheels finishes are not up to par and not a truly factory or OEM finish like they suggest. Now, if you are still here this matters because they price isn't that much better than new. Shipped including all taxes and fees - $900 for their product or $1,100 direct from a dealer. Saving $200 for significantly lower quality just isn't right. Original Wheels positions themselves in such a way you think you're getting a similar quality product. If I knew the truth ahead of time I would have just gone factory.
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December 2022 by Scott O.
Like new wheel just arrived. Now I'm going to have to do some serious cleaning to get my remaining 3 original wheels looking as good as the one they sent me. Thanks a lot!!!
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October 2022 by M B (USA)
Very disappointed in their website. Stated they had rare sti wheels in stock. Ordered to be emailed later they were not actually in stock.
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May 2022 by Marshall B (USA)
Very disappointed in their website. Stated they had rare sti wheels in stock. Ordered to be emailed later they were not actually in stock.
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February 2022 by jimler ritehere
I had a bent rim from driving in the snow with low tire pressure. Talked to the dealer about a replacement rim, they wanted an arm and a leg for price and a month or more wait for the wheel. Found these guys online and was happy I did. Ordered the wheel on a Wednesday and it showed up on Friday. Wheel was in excellent shape. This place is bad a**, and I highly recommend.
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October 2021 by Sam J.
Over years tried a couple other companies. These guys are the very best. From responding to email and phone calls. And know what they are actually selling. Even packing is better. Quality of finish I expect to be much better. Rare I can give 5 starts but deserved in this case.
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September 2021 by Jane C.
Really good experience. Impressed by their customer service. I ordered a renewed wheel for my BMW 650. Original Wheels called to tell me that the renewed wheel failed their quality check. They offered to special order a new wheel. The new wheel arrived and they inspected it to find damage in shipping. BMW offered a discount if I'd accept the damaged wheel. I declined. Original Wheels reordered. The next wheel was perfect. They sent it to me. Discount Tire installed it. All good.
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August 2021 by William E.
Run from this company I mean that ! They pride themselves on 100 percent customer satisfaction.. Total lie. I purchased a rim for my 2002 Mustang GT. I offered the VIN number and described the color as accurate as possible. When the rim arrived it wasn't even close to the OEM wheels. Called them immediately to get a return label. The representative tells me that they won't take it back. I have a dispute with my credit card company. And next the B.B.B. It clearly states as long as you do this within 30 days. They are complete CON artist. Rick, if your the owner send me a return label so I can send this product back and make your problem not mine.
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July 2021 by Monica Lacombe
These people are the bomb! They went above and beyond for me! Great value and Ricky and his team are amazing. If you need a wheel rim, this should always be your first stop! I am beyond glad that I found them, and for the person who said they were cheaper on ebay- knock yourself out! Ebay won't fix it if it is wrong, make sure it is a perfect fit, or help in any other way. You get what you pay for and their service is worth the price any day!
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July 2021 by Steelers #12
Not too happy with the wheel I received but they gave some refund
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May 2021 by Kaitlin C.
Great place for tires! Excellent customer service. I was going though hardship and they worked with my payment.
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April 2021 by Brian S.
Company advertises products that they do not have, nor do they have any idea if they will ever have these products in stock. They make no effort to publish a disclaimer that their products may only be available occasionally, if at all, ever (I have asked them to publish such comment on their website, they have done so). I ahve attempted to purchase the same set of wheels 3 times over 4 months and my order was cancelled every time, followed by excuses, then I get an offer for them to buy the wheels from some 3rd party at a 60 percent premium....feeling baited and switched. Rick - manager...tells me I should have known his business model ahead of time. How about putting a banner for out of stock items Rick? Perhaps a note saying you don't know when you'll get any of the wheels you advertise in? That sounds like better business sir. Find another company with integrity to work with.
