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February 2024 by Dianna T.
I came in to purchase some trash bags and when i went up to the front for check out i ask the girl if she could enter my rewards number she said sure. She does it and says it doesn't match. I have work previously for staples for 5 yrs and told her how to do and received excuse after excuse that if you give me a phone number is really simple. I'm giving you my rewards number and you can enter it up on top. And give her my rewards and ask that she enter it the for my rewards but because I know i have lousy service i ask that she enter the number. She tells me if u just press for the bar code i can just scan it and its really ease to do. Seriously! Why can you just enter number and be done with it
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January 2024 by suni roy
i have been to this staples store many times for the past 2months,every one their are very helpful,very patient and very calm/cool for people like me,who are very ignorent and illiterant in many aspects of copying,faxing,scanning etc
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December 2023 by Anthony A.
I had a rush, custom print job. Also needed it laminated. Jessica was fantastic! She understood exactly what I needed and got it done on time!
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November 2023 by Ted T.
Here at Staples to do an Amazon return. They use the staff in printing services and are not staffed sufficiently to handle Amazon returns volumes. They do give you a $10 off $30 or more coupon which is cool but the list of exclusions is long and very general. So every item I was planning to buy was excluded! Otherwise this Staples is well stocked, clean, and has enough staff to answer questions with a relatively short checkout line. So overall a two star experience
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October 2023 by Kevin S.
My wife left something at the store, they told her " a poster" would be ready the next day at 2:00 pm. I went to the staples store in chino, first they gave it to me for $ 28.00 matted. I went home my wife asked me was it lamented, I said no. I went back to the store and waited until it was completed " Way after 2....man oh man....
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October 2023 by dc cruz
Got some office supplies here
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October 2023 by Willy Y.
Dropping off an Amazon return but got ignored. The shop assistant told me to wait but went to the customer behind me.
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October 2023 by Rocky Ramos
Everytime I got to a Staples I am reminded to why I don't printout there anymore. For something as simple as a couple of pages will take an hour despite being the only person in line. On top of that, the self service doesn't work universally with the USB but asks you prepay before use. Total waste of time. Never again.
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August 2023 by Adam Cummings
Today I went in to just do an Amazon return... I was a witness to amazing customer service provided to the customer ahead of me, then I was greeted with the same enthusiasm and kindness. Jessica (yessica) who is the supervisor of the print shop was beyond amazing! Told me about the coupon I'd be getting and how to access deals on the app. I come from over 17 years of retail management and this was genuinely great customer service!!!Thank you again!
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August 2023 by Adam C.
Today I went in to just do an Amazon return... I was a witness to amazing customer service provided to the customer ahead of me, then I was greeted with the same enthusiasm and kindness. Jessica (yessica) who is the supervisor of the print shop was beyond amazing! Told me about the coupon I'd be getting and how to access deals on the app. I come from over 17 years of retail management and this was genuinely great customer service!!! Thank you again!
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August 2023 by Kalina M.
I printed some party invitations with the assistance of employee Daisy this morning. Daisy was awesome! I'm not very computer literate and she stopped what she was doing to help and guide me in changing the text of the invitations. I highly recommend Staples for your printing needs!
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July 2023 by Corina Lujan
Staff is completely unhelpfulI have paid to use the self printing services and left empty handed 3 times now
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June 2023 by Kathleen G.
Most horrendous customer service. I went into to make 3 copies and they refused to help me saying they were to busy with orders and it was self service only. They did not even know how much it was per copy. By far the absolute worst customer service with a major attitude from the snarky girl behind the counter who was not busy or even running copy jobs
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June 2023 by Swaggy P.
Jessica and Devin and just the printing staff are great at this location....I am amazed at just how they handled a few things...first off I had a few posters that were sent off for lamination. There was a guy forgot to inform me that the black glossy ones may not laminate properly. I brought 3 out of print posters. They were obviously ruined...But the other posters I brought were basically just given for free. So even though I lost a few...I gained the others by not paying for them. At first I tried to pay for the rest but Jessica said no. So to me that was still a win-lose situation that was handled professionally with courtesy and top notch service. A similar thing happened with Devin. Just all around I am pleased to have gone there even though I lost the other posters. I still give them an A+ for effort in saving what was a dire situation.
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April 2023 by ThomasJohn R.
Staff is straight forward and friendly. They know exactly where everything is and what you needed. I came in and the person in the front helped me with getting supplies I needed for my office. They definitely go above and beyond what their job description says. I will be shopping more at this Staples whenever I need more office supplies. Keep up the great work! The store itself is kept very well and it is very clean. I haven't found anything wrong with the place. Yesterday my brother and I came in and had to get some things laminated. They knew exactly what to do and got the job done. Took a couple of minutes but it was done perfectly and on time. Always kept up with great customer service and great timing. Keep up the good work. They definitely have a loyal customer for a very long time!
