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October 2023 by Carleton Seeley
Great Service. Busy but still had a smile and Thank you!!
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September 2023 by David Fontaine
Machines don’t work with chip and pin cards, cashier is extremely rude, like you have personally offended her. I would look outside a customer facing role, when you have no customer service skills.
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April 2023 by Christine B.
I attend Southwestern College, I visit 7-11 practically every other day. There has been several occasion that I see cashier NORMA being rude to customer who use EBT, she makes faces, she is frustrated, and gives off a sense of grandiosity. Her name is NORMA, I had to ask for her name just to make sure. I have seen her snap on customers for paying with both EBT Card and Debit Card, she seems short tempered and makes it seem like its the customer fault for her not taking the proper actions for both transactions back to back. On an other occasion a gentlemen tried to purchase water and Pedialyte, he asked is he could enter his card number because the strip was not working. She said no, he said I've done this before and other cashiers have done this for me here many times, she refused, and all though he was asking why she couldn't help him, she kept getting louder and louder, and he wasn't raising his voice. She was pretty much yelling at some point, telling him its a government ID and she could not do it. First off, it is NOT a government ID, its a government program for food. Someone even afford to pay for him. He said no but thank you. She was awful and she humiliated him. Again with an attitude toward people who must be already going through a difficult time. A lady swiped her card 3 times and it was not working, most POS (point of sale) systems, you swipe with strip facing inside down toward the POS, well this one was facing up and this lady's English(cashier) is not the best and she gets frustrated that her instructions are not understood because she lacks communication. NORMA told the customer "WAIT" and took her card and said "this way" and she huffed and puffed in front of everyone as if to call the customer stupid without "calling the customer stupid". I believe its just as important to be fast at the cash register, but even more important to be able to work in a fast past environment with out having to humiliate anyone due to financial status, age, color, or any type of disadvantage. We are in 2023, with such advance technology, I have seen cashiers being able to enter EBT card numbers or credit card numbers when the strip is bad, but I honestly believe she did not know how. She lacks training. It is sad to see people act out on other people due to their own inferiorities.
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March 2023 by paul OCHOA
Wet fast service and people are very cheery and friendly
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February 2023 by Diana Tornell
I went today 2/16 to claim some lottery tickets and scratchers and the cashier (a woman) were so rude and unprofessional. First, she said that maybe she hadn’t enough money, so she decides to go one by one. There were just replacements and free tickets. She told me to unfold the ticket, also one ticket wasn’t a winner and told me that there was the machine to check the tickets and just payed for the couple redeemed and give me all the unchecked tickets to me and said she was busy…. That’s her job, being busy attending customers. She is the cashier and the store is offering a service. Why is she working as a cashier??? First and last time at this NO-CONVENIENCE STORE
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February 2023 by Steven Boysan Kane
I like two of the clerks here, Drew and Joy. They were off when I went it recently. They’re always upbeat, positive and helpful. The others have a blank look on their faces (no smile, no greeting, no “thank you.”).2-7-23: The lady I got today is always warm, friendly, inviting and hospitable. Love this muffin o bought too.Check out my Yelp review for 7-Eleven!
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February 2023 by Robert Marquez
Rude cashier named Erick, tells me to go F myself, after I told him I had to cancel an uber eats order because of the long wait. He Used profanity against me and didn't appreciate that.
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February 2023 by Steve Y.
The lady I got today is always warm, friendly, inviting and hospitable. Love this muffin o bought too.
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January 2023 by Emad F.
This is my closest and favorite 7-Eleven that I go to. You don't have to worry about homeless people asking for money and throwing things all over the place. This is my go to place for snack for movie nights. Their staff are always in a cheerful mood . They got a big selection of drinks and snack.I also love the fact that the Redbox is right in front of it. This is a great place to get snacks for Netflix and chill or Redbox movies.
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December 2022 by Edgar Green
Update:7-11 contacted me within hours of posting my initial review/incident. I followed the link they provided and filled out their I guess support page with information on what happened and their system said I would be contacted within a day or two. Never heard back from them. I would just avoid the fresh made food at this location until they learn to clean their equipment properly. I spent the day with an upset stomach and burning lips into the next morning luckily that was it.I was just in the store this morning around 0545 on 11/16/22 and I purchased a couple steak taquitos. When I got to work I bit into one and it had an odd flavor. When I bit into the second one it tasted like chemicals. I immediately spit it out and tried to call the store to inform them their taquitos are tainted with I'm assuming cleaner. The rollers were not properly rinsed with fresh water to remove residuals is my guess and the cleaner is being cooked into the food. I don't know if I will have to go to the emergency room as I ate one taco hopefully not. This location needs to answer their phone and clean their equipment properly.
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July 2022 by marifer medina
I went today 7/11 Karina the manager said the slurpy machine was not working there where like 8 and none of them where working they had a big sign on the outside and signs and every slushy machine I didn’t believe it so I tried them and they were working !! When I told her she was like no ma’am they don’t work!!!The pizza was burned I order pepperoni she gave me cheese she had the baddest attitude ever she charge me for the cup because I used It (to show her that the slushy machine was working)I got a book with coupons and she make me cut them the other 7-Eleven just take them like that!! She was rude and unprofessional…KARINA YOU ARE NOT A GOOD MANAGER IF YOU DONT LIKE YOUR JOB QUIT !!!!
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July 2022 by Marifer M.
I was the on 7/11/22 The Slurpee machines were supposedly all down when I got a cup and I pour some it was just perfect so I don't know what's going on they charge me the cup because I used it Karina if you don't like your job quit she's the manager !!!! pizza was burn horrible !!
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July 2022 by Lizbeth F.
This has been my 7-11 for the last 15 years. And all I have to say is average store. They have good and bad employees. At the end of the day is a very casual store that even if we get treated bad we will stop by because it's super close from where I live. They have improved what they have. They have been adding a lot of things. You can easily find whatever you need there. They have good donuts when they are fresh and new. They added a lot of Mexican candies and bread cookies and all that. Which is really nice. They have a variety of hot food like pizza, hot dogs, and much more. The prices are better than going to vons or Ralph's which are Infront of them. There's always parking around it. That's why overall I'm giving it a 3 star maybe in the future I can go up to 4
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April 2022 by Xiangang sun
Today I bought pizza and some drinks online, the website BOGO, but they removed one of the pizzas from the order. When I took the order I asked why there was only one?The site is BOGO and he told me there was only one.
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December 2021 by Martin Griffin (Martin de Porres)
Drink bar needed to be stocked with supplies.
