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January 2024 by Dont T.
Always understaffed, always. Only one person working in the windows. Always a loooong wait
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May 2023 by Dee D.
i need to make a claim i need my money that the atm didn't give me the door wouldn't open and then it said transaction canceled and the money will go back on my card and there's nothing there somebody needs to call me i have rent to pay within 2 days or i'm homeless with my kids and my elderly father who's on hospice. i've been trying to get ahold of the atm company i'm getting the runaround. i called the banker out and told him that the atm didn't give me my money there is a video that shows that but still nobody can help me where's my money at!?don't use the atms on the outside of the building the doors get stuck and it won't give you your money then they take it right out of your account and don't want to give it back.
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October 2022 by Brian F.
got the worst management here, I felt very discriminated first off!!! I waited 30 mins. In line just for the dude in management on nov. 1st, jusr for him to tell me he PERSONALLY wont approve for my check to be cashed because my first last name wasnt on the check but my name was there and matched my "ID" and my debit card. He made it a problem For me when it wasnt the first time i have cashed a check with bank of america, even thoe the check came from bank of america. i had to go to another branch location for them to cash my check for me and i feel very thankful for the 2nd place i went to. But very bad customer service for the guy in charge telling me he personally wouldnt cash the check.
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August 2022 by Mike W.
If you love standing in line you will absolutely love this place. Always understaffed. Always a line.
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May 2022 by Oliver B.
Worse bank in Chula Vista!!! Do not go here. Sign up for another bank instead of Bank of America. The line inside was about 15 people, and they only had two people working. 10:48am hit and the lady left for lunch leaving another leady working by herself stressed out. The customers look all stressed out. As I write this, I am about 30 minutes before I get called. Where is our fees going? You guys can charge us all these hidden fees, but don't care about convenience and courtesy. I see why this is rated bad on Yelp. Managers are poor with bad customer service. I will not go to this location again. I'm even thinking of changing my bank because of this BS!!!
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February 2022 by Kyle C
DI did not use.In front of Annie's Hair club across from Jack n the box
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October 2021 by Kit King
I like Bank of America cuz they only bank that I give you $1,000 back out of your bank account everybody else want to give you $700 $800 what if you got to pay your bills you know what if you need that cash and that's the only bank that's going to give you $1,000 in cash without walking to a bank so I come in Bank of America I dig them all day
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May 2021 by Aracely C.
My parents have been coming here for years. Recently since my parents have been getting older and since they don't understand Spanish the staff is not clear about explaining to them information on their accounts. My mom had a recent bad experience with one of the financial person and left more confused than ever. He gave her false information about a CD my parents had and wanted to pull out. It is ridiculous my husband and myself had to come down from OC and speak with them on her behalf to get the answers. Someone was able to help us and she left happy. BEWARE, please don't come here!
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January 2021 by Sarah B.
Bank of America is a joke and make up rules as they feel fit to accommodate themselves. Bank of America is extremely lacking in any value of customer service!! Denying customers service prior to the closing time is poor service. To have a customer outside waiting to talk to the manger for 15 mins while said manager is taking a break at the last end minutes of the day is unacceptable! Alexi and her coworker need to be reviewed. They don't belong in customer service....they just keep giving the branch a bad reputation.
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January 2021 by Mazin F.
Long lines . I had to wait literally one hour here just to see a teller inside ! customer service is okay . I still prefer Navy Federal credit union a lot better then this bank !
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January 2021 by Diana M.
Worst branch ever. Even before the pandemic they were slow and now its just gotten worse. Lines that take up to 2 hours and terrible service! Been in line for the past 20 mins and its only moved up 2 spots!!!! Tellers need to step up their game and management needs to start working thw windows as well. I don not bank here for the same reason but I have to come here to process deposit for my job.
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January 2021 by Just O.
By far the worst Bank of America I've ever experienced. There's ALWAYS. A long line, even before the pandemic. Staffers are extremely slow and untrained.
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November 2020 by Steve B.
They have closed a lot of their branches and I get to this one and they are half staffed. Where are your employees? Time to close the account. Zero stars.
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August 2020 by Marcia R.
I walked up and very polite young man held open the door for me. That was nice the less we have to touch these doors the better. Try to take care of a little business this morning. We tried to come here on Saturday they closed early. Web said 2 pm on Saturday but no luck we got here after 1 they were locked & closed
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July 2020 by Matthew O.
You ever wonder why this branch has a one star? Literally the worst writing you can get on here? Probably has to do with the management. I hold business accounts here not because I like this branch but because the rep for my business chooses to meet here. The young y'all thin lady who is the "manager" is poorly trained in customer service and it's very apparent. She does not communicate the limitations for change to all the tellers so I came back 3 days in a row two day I could only Get 10 rolls of each coin today she got mad and told me it was 10 all together so I just stated that they have been telling me otherwise the last two times. Even with her mask on I can tell she was angry by how her mask scrunched you and she spoke to me in a very condescending way and walked away mid conversation. YOU ARE A TERRIBLE MANAGER. Work on customer service look at you score how can this be acceptable to BoA? I'm sure they have some standards right? Learn to humble yourself you're the branch manager not the CEO don't walk away from people like it's your business. You have a responsibility to lead by example. Your actions shows you clearly don't give a s*** so why should the tellers. Thank you to the other floor manager for making an exception and speaking in a professional tone. Teller was great as well again the tellers are overall great people it's poor management. And manager please don't ever ask me to open personal accounts again. When y'all try to sell to me y'all are very friendly keep that same energy I use to be in banking for 11 years the way you handle it won't get you customers. Check your sales I bet they're pooor too
