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March 2024 by Dawn C.
Do not go to this store. Assistant manager Miguel completely ripped me off. I bought 4 room fresheners and the plugs to use in my home. They did not give off any scent. I have been a customer for years. He's telling me that since I don't have a receipt he will only give me 8 dollars for all 4 scents. That is crazy. I left all 4 holders and scent bottles with him and walked out. So I have nothing. Never come to this store.
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March 2024 by Laura O.
Honestly this has to be the most organized and friendly BBW I've ever been to. They have fantastic customer service and it's always the same people which is nice because it's as if they know you already. Never a day goes by that I don't get greeted or asked about my day and that's always nice. It's a really clean store in comparison to the rest in San Diego.
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January 2024 by Iván Cachorro Cabral
Terrible hours, they open late and close early
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September 2023 by Ricardo GARCIA
Every day it gets worse, they no longer make moisturizing creams with alcohol, they were the trend
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July 2023 by L. D.
Best place for your cleanliness!
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April 2023 by Diablito NorCal
Like their fragrance
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March 2023 by Jonathan Paniagua
Good spot to buy body lotions, sprays and candles. They got a big variety. Friendly staff too!
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November 2022 by Cristina B.
I'm not sure why this location has such low ratings, but I haven't had any issues here; this store is actually my favorite B&BW. It's located across from Barnes & Noble at the Otay Ranch mall.The store is a pretty good size with ample space to maneuver around people compared to the other B&BW locations in South Bay. The sales associates are always friendly and helpful. They consistently inform me of that day's sale/offer so I know what items will get me a better deal for my purchase. The shelves and displays are also always fully stocked.As previously mentioned, this store is my preferred B&BW. It's easy for me to get in and out with what I'm looking for, which is usually their 3-wick candles. I've also bought some of the aromatherapy lotions for myself and a couple body lotions/creams for others without any issues. Even with returns and customer service, I've never left feeling dissatisfied. To sum up, I'll continue to shop here as I have no issues with this store.
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November 2022 by justin williams
My wife and I love going to this store because they seem to always have deals that makes you want to buy. Lol we are on the candle kick now.
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September 2022 by Marilyn Albanez
Very clean! Smells nice! Great employees!
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August 2022 by Madyson G.
This place is a joke . I've ordered dozens of times from there website no problem , this time sense there update which I don't know if anyone had to read through that 1000 page chapter book of policies , it's been undeliverable for 2 weeks.Not to mention the silly reward system anyway, the women on the phone , because I've had to call 2 times have said sorry 100+ times but have done nothing . So today my package said delivered but there's no package at my front door like it says .. so I call AGAIN , she tells me oh well sometimes the delivery drivers mark it delivered even though it hasn't been .. what is going on bath and body works ?
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August 2022 by Hilda Rodriguez
Love it right now everything is 50%and 75% off
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June 2022 by Satorri H
Started out as an average experience. But when trying to redeem rewards coupons( which i might add i was encouraged to use) was met with dismissal and rudeness beyond what the situation called for.Was snubbed for being "cheap" despite just having spent $70+And was told to get out the way to make room for the other customers that were going to spend more money than me.That cashier was lucky i had better things to do that day because i could have easily dedicated HOURS or my time educating her on how not to judge a book by its cover and assume because me and my friend were modestly dress and using coupons doesn't mean we dont have money.
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June 2022 by Emmett Coates
I actually quite enjoy the colognes here but they are quite pricey.My issue is that they get rid of a lot of the scents I always wear and put new ones that aren't as good so that's a bummer.They have great gifts for friends and family though
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April 2022 by Natasha C.
The male manager is rude and always makes me feel unwelcome. He is Not friendly and delivers poor customer service. 100% happiness guarantee is not the mantra for this location. Also, I miss the days when you were greeted by 1 person and could walk around and touch and smell without every person working asking the same questions as if it was the first time in your life ever shopping at a B&BW!
