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January 2024 by Daniel Dias
Cool place to bowl.
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January 2024 by Christina Shirk
Just went in there and asked a staff member if there's somewhere to change my baby's diaper and I was told there was not so my family left ?
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January 2024 by Omar Yousif
I recently had an unfortunate experience here and feel compelled to share my feedback. Our visit was marred by persistent issues with the bowling lane, which seemed to malfunction for a significant portion of our time there. The inconvenience was exacerbated by the fact that we had to seek assistance from the manager, Christian, on more than 10 occasions.Despite the evident problems with the facility, the most disheartening part of our experience was the refusal of a refund due to the lack of a receipt. While I understand the importance of proof of purchase, it seemed unreasonable given the extent of the issues we faced. Christian, the manager on duty, was unwavering in his decision, which left us feeling frustrated and dissatisfied with the overall customer service.The malfunctioning bowling lane not only disrupted our enjoyment but also required continuous intervention from the staff, impacting the flow of our game and overall experience. It was disappointing to see the manager, Christian, seemingly prioritize policy adherence over customer satisfaction, especially in the face of such evident technical difficulties.I believe that a more customer-centric approach, especially when confronted with persistent issues, would have made a significant difference in our perception of this place. I encourage the management to reconsider their policies in situations where customers encounter substantial disruptions to their experience, such as malfunctioning equipment.In conclusion, I hope that this feedback serves as constructive criticism for this place. While I understand the need for policies, a balance between adherence and flexibility in exceptional circumstances can greatly enhance customer satisfaction. I hope future patrons have a more seamless experience at your establishment.
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January 2024 by JUAN SALVADOR HERNANDEZ COBIAN
It's funny, the bathrooms were not very clean
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January 2024 by Ellie Gutierrez
Great place to bowl. Food is decent and customer service is good.
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January 2024 by Michael Anthony
My last review was of Bowlero in Chula Vista. I gave it less than a stellar review because I couldn’t figure out the oil pattern and bowled the worst I’ve ever bowled … (didn’t even Crack a hundred in 4 games.) However, I feel that may be unfair of me. So, it’s Wednesday, Jan. 3, 2024, and I'm back to do a second review! Wish me luck! (7:34pm … my reservation is at 8pm.) First game 109, second, 124, …. Last game coming up. Last game, 147.So, tonight, the Lanes bowled like regular Lanes, it was quite exciting! Bowlero-Chula Vista is absolutely a fantastic venue for fun. They have bowling, billiards, arcade games, great food, and great music. The greatest thing is that you can go online and make a reservation, then, you show up, and check-in is super fast and simple. You can book events, parties, or just a lane for yourself…(that’s what I did, you have to call for that, the online reservation is for 4 or more people.) Friday and Saturday nights are their busiest times. If you forgot to make a reservation, you can still show up and get on the wait list. It might take a couple hours, but then you’re good.Let’s talk about customer service. Their customer service is excellent. I booked an event for New Years Eve, it cost me around $164. I wasn’t able to make it to the event. The contract states there are no refunds because they utilize a lot of resources to make an event happen. Knowing this, I emailed the person who had booked the event for me and I asked for a partial refund … (just to see what would happen) … of course, they were unable to issue any type of refund. BUT, they did given me a free hour of bowling on a day and time you prefer, which equals about $45, or roughly 27% of what I paid. I was awed that I got that!! But wait, there’s more. The real customer service happened when I showed up to use my free hour. The manager on duty treated me like I was a celebrity!! I truly appreciated how the staff went out of their way to create a memorable experience for me … it was like I was there on New Years Eve.Now, let’s talk food! I had the Monster Burger, which “is 1/2lb of smashed burger topped with grilled onions, lettuce, pickles, and special sauce” It comes with classic fries, although mine came with the garlic parmesan fries, and a Dr. Pepper. About $21 all together, and scrumptious! Definitely worth it!!So, after further review, Bowlero-Chula Vista, is definitely 5 stars!JANUARY 22, 2024, THIS REVIEW IS MEANT TO REPLACE THE PREVIOUS 5 STAR REVIEW OF BOWLERO IN CHULA VISTA, CA.EVERYONE THAT READS MY REVIEWS KNOWS THAT I'M A STICKLER FOR CUSTOMER SERVICE. TONIGHT, BOWLERO WAS CLEARLY LACKING IN CUSTOMER SERVICE.I ARRIVED AT BOWLERO A LITTLE AFTER 9PM TO TAKE ADVANTAGE OF THEIR UNLIMITED BOWLING SPECIAL.I BOWLED MY FIRST BALL, AND WAITED FOR IT TO COME BACK. IT DIDN'T. I ASKED MANAGEMENT TO CALL FOR A BALL RETURN ON LANE 25, AND I FINALLY GOT MY BALL BACK. I BOWLED MY SECOND BALL, SAME RESULT, MY BALL DIDN'T COME BACK AND I HAD TO ASK FOR A BALL RETURN. I MANAGED TO BOWL A COUPLE OF FRAMES BEFORE I HAD TO ASK FOR ANOTHER BALL RETURN.AT THIS TIME, THE STAFF AT BOWLERO DECIDED TO MOVE ME FROM LANE 25 TO LANE 23. SO FAR, CUSTOMER SERVICE IS NOT HORRIBLE.AS THE NIGHT WEARS ON, I AM BECOMING EVER MORE PERTURBED. 5 MORE TIMES I HAVE TO ASK FOR A BALL RETURN ... A TOTAL OF 8 TIMES IN LESS THAN AN HOUR, ARE YOU KIDDING ME!? FINALLY, I'VE HAD ENOUGH. I GO UP TO THE FRONT DESK AND TELL HER THAT I NEED ANOTHER BALL RETURN AND THAT I'M DONE; I'M TAKING MY BALL AND GOING HOME.LISTEN BOWLERO, I REALLY WANT TO LIKE YOU AND MAKE YOU MY BOWLING HOME, BUT DON’T YOU THINK YOU SHOULD HAVE INVESTIGATED THE BALL RETURN MACHINERY AFTER THE SECOND OR THIRD TIME I CAME TO YOU? 8 TIMES IS DEFINITELY UNSATISFACTORY.1.5 STARS TONIGHT.APPARENTLY MECHANICAL ISSUES ARE A PROBLEM AT THIS BOWLERO.Check out this review of Bowlero Chula Vista on Google Mapshttps://goo.gl/maps/VSE4iaSyypq2RQhdA.
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January 2024 by Veronica Mejia
Great place, great food, and friendly staff.
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January 2024 by Oscar G
Overall I liked it. It had several years since I have last been. What took me by surprise was the cost of food and beverages. But very much enjoyable.
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January 2024 by Eduardo Olvera
An hour wait but what do you expect from a really great place to have fun. Good food. Great customer service and all around FUN!?
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January 2024 by Kai XD
So fun! Many games to run around to and delicious food! So glad that I got a game card refund when a game broke down, Staff very understanding and kind!!
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January 2024 by Brian Magallon
Fun but got to get there early of the wait is long, love this place for my family/friends gatherings
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January 2024 by Alejandra Alvarez
If I could rate this place a zero, I would. Literally walked in happy and jolly and I got denied to drink for being happy. Screw that. I'll gladly take my business elsewhere
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January 2024 by Rosetta Santos
I LOVE WALLE so much. I sat down at the bar and while waiting for an order of mine And she worked so hard and fast. Her performance of work and her attitude towards guest was amazing. Her beautiful smile and kind words wants me to keep coming back there. I’ll always look forward to seeing her beautiful smile. Thank u for being kind and very respectful towards me and others.
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January 2024 by Jill Nyahay
Our go to late night date spot. Very clean, modern bowling alley but the bar is the best part. The bartenders are awesome in particular Miss Walle. I was so impressed by her service and how many customers she was able to juggle while still making a great drink and providing friendly service. The manager, Max, is also a really nice guy. All the staff has been awesome and we've been coming here awhile.I'm not sure why the place gets negative reviews. All bowling allies will have occasional balls getting jammed and this is a nice spot so it does get busy, but there always parking and you can grab some GOOD FOOD if you have to wait. The staff even serves you at your table or lane and constantly cleans tables.
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January 2024 by Divan Gutierrez
Great experience with the fam. Also, shout out Lorena, the coolest manager, super kind and awesome ??
