Car Rental in Chula Vista, CA

“Hi this post is a little late but I didnt forget. I highly recommend this location. I recently had a reservation for a differnet enterprise location for a large suv for 7 passengers and luggage. (I had to drive family to LAX, day of reservation then planned on spending the weekend in LA to take my daughter to Disneyland) Well day of travel the other enterprise location called at 7:30am and said that unfortunately the vehicle i needed was unavailable and they didn't have anything that would work ( reservation pick up was for 8am) i needed to leave San Diego by 845am to make my families flight. The other location said that they would call around i told them i have less then 30 minutes to find a replacement vehicle. I waited 10 minutes and decided to call around myself. After my third call i got ahold of Tammy Nguyen at the national city location and she was very accommodating and said she definitely could help me out and in the time frame that i needed. I went straight to her location and her and her whole team were so helpful and very accommodating and got me out of their on time. If ever I need a rental again I will reach out to to this location.”

“Have rented cars from this agency many times, usually for two months each time. Friendly, professional, helpful. They even remembered me after a five year absence.”

“Came here with a reservation through my dealer. They asked for the reservation code, did a few things on the computer, asked for my DL, took a $50 deposit hold and Wala! The rep was fast and efficient. I was in and out in about 10-15 mins. The car that was provided was clean all around.”

“We were visiting family in San Diego and needed to rent a car for a trip to Disneyland. As soon as we walked in the waiting room it was completely full and it looked as though there was only one lady working the front desk, checking people in and answering phones. She still did not forget to greet us and let us know that she would be with us shortly, and we noticed that she made sure to acknowledge every customer walking in despite being swamped. We unfortunately were late for our 9am pick up and showed up closer to 10am so when it was our turn to be helped at the desk she politely set the expectation that since we were late and it was busy, there were about 7 parties ahead of us. No problem. We continued to watch as she helped several other parties check in, drop off and even show them to their vehicles. We were extremely impressed by the professionalism and overall positive demeanor of the front desk (which we now know was the manager, Mariana) despite how truly busy it was. We also witnessed interactions between another employee and customers - his name was George. Again, despite being backed up he never failed to keep composure, communicate to each customer letting them know he was thankful for their patience and that they'd be helped as soon as possible. He even cracked a few jokes to keep the mood light in the waiting area. When it was finally our turn, Mariana showed us to our car and presented our options for upgrading the vehicle, which we opted for. We also decided to upgrade the coverage after thorough explanation and suggestion from Mariana. Never did we feel pressured to add any of these things on, we just felt we could truly trust her guidance. We were more than satisfied with the vehicle, service and overall positive demeanor of the staff. This location is a great example of the importance of communication and setting realistic expectations with customers. Not only that, but keeping the vibes positive despite the many people waiting was the extra mile. Best experience with a car rental company. Will be returning on our next trip to SD :)”

“Great rental and even better price. Jessica has amazing customer service. She's very nice and makes you feel like family and not just a customer. I recommend booking here rather than the airport. Better price, better cars, and amazing service.”