Car Rental in National City, CA

“I have used this dealership for over 30 years. I appreciate the excellent service & staff so I was very dissatisfied with my last visit on 8/2/24. When my vehicle was done I noticed the driver side window sun shade was on the dash. The passenger shade was missing the suction cups. The window had been rolled down, the shade inserted & rolled back up. This is how the shade was holding! I was very upset and notified the service technician. They searched the car for the missing suction cups, brought out the mechanic, another service advisor then the manager. After talking in circles manager Arturo Jaimes tells me to go buy the suction cups, bring him back the receipt & he would reimburse me. Why should “I” have to “fix” their lack of care for my personal property. The lack of accountability from this manager was upsetting.
Finally, my service advisor Henry Samaniego came out & took the time to really listen to me. He had checked the video they took of the vehicle upon arrival & confirmed the sun shades properly installed on my windows at drop off. I gave him the Amazon link to replace my recent purchase. He went above and beyond to make it right. He replaced the sun shade’s & notified me when they arrived. THANK YOU Henry Samaniego for your patience, professionalism in your ability to resolve such a minor issue.”

“It's a good place to rent a car from to me. They gave me a great deal for 4 days.. the only thing I didn't remember or forgot is that there is a $300 deposit. When you use your credit card didn't understand that or was it my debit card? Either way, keep up the good work in a rise. Great work.”

“I rented a Nissan rogue for a week. I drove all the way to Maryland to see my twin granddaughters for the first time. The car was clean, but it didn’t come with a full tank of gas. Which is my only complaint. It never stalled during my trip. It’s pretty good on gas throughout my trip partly, because gas was cheaper in other states! It took a few minutes for me to figure out how to sync the radio to my phone. I wish the car had navigation on the screen of the car instead of using my phone. If I had to drive across country again, I would rent a full-size vehicle because I’m rather large and the door was pressing against my leg Lol. The staff was friendly when I rented the car and when I returned it.”