-
December 2021 by Ashley Pulido
So rude, why? Especially that manager white lady, she is SUPER rude. Oh my god.
-
June 2021 by Kadra Ramsey
A favorite place to shop with my granddaughter!!
-
March 2021 by Emily R.
Just left the store because I was refused service because I would not put a mask on my 5 and 3 year old. The lady told me my children were creating an unsafe environment in the store, right in front of them. What is this world coming to? Masks on children.....really? How are healthy children with no symptoms unsafe? Think critically people, before it's too late.
-
January 2021 by Carlos Havana
They didn’t have much but I get it they are transitioning to summer stuff!
-
November 2020 by Brittany Renail
I love coming to this location because it’s close to my house and the associates are usually very friendly. However, during my recent visit the woman working the floor (I believe her name is Ariana) barely said anything to me when I entered. But, when other people came in she kindly greeted them, spoke of the promotions, and even offered help if needed. Shouldn’t associates treat all customers the same? Not just pick and choose who you want to try and be nice to? On the other hand, Jessica was kind.
-
October 2020 by Maryana B.
Terrible costumer service. I have been going to this Carter's for the last 3 years and trust me when I tell you that despite the multiple changes in associates, they just never get better. They are rude and don't even greet you upon your entrance, even when the store is empty. They also show no desire to help you look for sizes on the floor, back, or other stores as they often say "that's all we have!" This store is also pretty empty. It never has the sizes I am looking for so I always have to end up ordering online. This store is also NOT stroller friendly. I would recommend you go to the H street store instead.
-
September 2020 by Rodolfo Casillas
Great store. Always friendly.
-
January 2020 by Cindy Vera
The manager was really nice
-
January 2020 by Fenton Laforest
I wish to everyone a wonderful 2020. This store is one of the best in the us with an excellent customer service .
-
November 2019 by Natalie I.
just left the store at 2pm here on tuesday. the worker didn't greet us look up or acknowledge our presence in the store. saw lots of big sales and deals but she didn't even mention anything not a peep. bad customer service wanted to get an outfit for my son but no thanks. rather go somewhere else for sure. might want to make sure your employees are communicative if you want business. just sayin.
-
November 2019 by Lou O.
Terrible service. I just asked the employee a question about where to find size 4T Christmas outfits for boys and another employee interrupted and said everything they have for that size is on the front table. So I go back to the front table and ask again because all they had on that table was up to 24 months. When I asked again, the same employee said she will help me "search it" with her fingers gesturing a quotation while she said the word search. And sure enough when we got to the table, it was for babies up to age 24 months. I eventually found a different section for it in the middle of the store. It's ok if they don't know but to have a rude attitude about it when I just inquired if they can point me to the right direction was unacceptable. This is by far the worst experience I've had at a Carters store, I'll be shopping online or go out of my way to another Carters location if possible just to avoid rude people like the ones that work in this one.
-
October 2019 by Emily M.
I went into the store about 8pm and was greeted by KALAINA who was just an amazing associate! From the greet to helping me pick something out for my daughter .. she was professional, genuine and just made the experience a good one. When I was ready to check out I asked her if she by chance had a coupon to share lol and she mentioned that she saw one on the website. Helped me find it and saved me some money. I spent $20 for an outfit and bows. Wonderful customer service and an overall great experience !! Thank you !!
-
April 2019 by Rich Vuchetich
I went to store #1195 in November of 2018. On March 20, 2019 I was charged $243.75. I was not even at the store that day. I handled the fraudulent charge on my end and I called their customer service to handle it on their end. The customer service staff was helpful, but while the card was in my pocket, somehow someone used my debit card in that store. Be careful.
-
April 2019 by Nora Gutierrez
Worst customer service ever! My 10month old was having a tantrum and the cashier had this face of disgust . Seriously I don't need a stranger judging me when my purchases are what helps her get paid.
-
February 2019 by Danielle R.
My little guy is going up in size and although we pretty much set on clothes, he needed some baby jeans and church clothes. I knew from the EM's I received that the store was having a good sale for a holiday weekend and I looked at some stuff online ahead of time so for the most part, I went in knowing exactly what I was looking for. I went on a Monday afternoon and it was completely dead in the store. One person was leaving as I walked in, but that was it. There was one staff member working who greeted me and asked if I needed anything. I asked if they had a display of baby jeans beside what I was seeing but they didn't. I was super disappointed. They only had a few pairs of jeans in little sizes, but they weren't the size I needed. She offered to order online for me but I figured I would do it myself so I could look for other items. I looked through the store to find some church clothes and I found a couple of cute outfits, including one I had picked out online but when I saw the price, and the sale, I was surprised to see the outfit was going to be cheaper if I bought it online. Since it would be cheaper online, I opted not to purchase anything in the store and just purchased when I got home. The store was clean, put together well, and it was easy to find all the different sections and clothing sizes, I am just disappointed they didn't have a variety and with the prices. Now I know, and I can just continue to shop online. Oh yeah, and I went in with my guy in a stroller and I couldn't make it through a few of the displays... at a baby store where a stroller should be common. But if I can't make it through with a stroller, a wheel chair can't make it through.
