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November 2023 by Alex
Great service, very friendly staff. Did a great job on my vehichleService: Body & Trim
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October 2023 by Diana M.
This was my first time taking my car to a body shop and all I can say is that I highly recommend this location. Jose was the employee who helped me out, he provided me with great service and did a really good job at explaining everything with detail. I dropped off my car on a Monday afternoon due to having to get a new ac condenser, and a new bumper! It only took about 3 days to get a call back that my car was up and ready to go! Once I picked it up, it was cleaned and vacuumed! Thank you, Chula Vista Auto Body!
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September 2023 by Johnny S.
I have a lot of issues with your company and how poorly you kept in communication with me regarding my cars progress. First of all, we were told that the supplemental estimate would be provided shortly. It wasn't until 22 days after dropping off and two phone calls from my insurance adjuster saying they will not extend my rental without the supplemental estimate from your company. I had to call to remind your staff to complete this and almost had the rental car taken away. Another issue was with the delay. I understand that there is a supply chain issue with parts but at least keep us informed. We went almost 3 weeks after this above incident without any information, and we had to show up in person to get actual updates about the car. Lastly, after picking the car up we noticed an obvious flaw. I found a chip in the rear right taillight. I called in the same day and informed the rep and he said he saw the chip in his photos too. He assured me the part will be in shortly. I ask what's the ETA, two weeks?" And he assured me it'll be done way sooner than that. Two weeks later, nothing. We had to go in person again to get more information. The rep informs is it'll come in "tomorrow ". I am not an auto body expert, but easily saw that this taillight was messed up. If this was clearly missed, I do not know what other body work or frame work was also neglected. I don't think I've ever experienced poor customer service with a body shop like this. I chose your company because of the mom & pop environment and hoping that you'd provide great updates and care. Instead, i have to take hours out of my day to continually follow up.
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September 2023 by Sharmane Estolano
Best reputation in town and with the insurance companies. Trustworthy. Highly recommend.
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August 2023 by Charly
My wife and I took took our vehicle for repair, we were impressed to see that Chula Vista Auto Body removed the bumper, mirror, flares, and even a glass window to paint. The color match was spot on and it came out beautiful. Truly the best job I've ever seen. Thank you to Pedro that helped us out throughout the process!Services: Painting
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June 2023 by Larissa Hubbard
We had to take our car in for repairs after getting hit in a small accident. The staff at Chula Vista auto body were patient, helpful and kind throughout the whole process. They truly went above and beyond. And of course the car looks great. Highly recommend coming here!
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April 2023 by Andrea Davis
After going to another body shop that didn’t give me the attention or time of day I ended up coming here. Best thing that could have happened for me. Jose is beyond professional and went out of his to ensure I had a good experience.
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April 2023 by Neecole B.
Thought I'd take the time to send praises to Chula Vista Auto body.... Outstanding service and quality workmanship.My vehicle had a terrible rear bumper removed/ destroyed by a Custom Shop who basically could not complete the job and destroyed all parts as they attempted over and over at my expense... I've had Wawanesa Insurance for well over 15 years and had brought prior vehicles to Chula Vista Auto body for insurance work and each time the job was flawless...So I returned to them for this problem with my rear bumper. Manager Jose was extremely pleasant and remembered me from years prior.. They fixed my bumper to expert detail and corrected the Custom shops mistakes in only a few days ! Outstanding ! Thanks Jose and all the pleasant Staff at Chula Vista Auto Body for fixing my vehicle,see you on the next one.... Mr. Neecole Brooks Senior Sales Inspector Xtermite Inc.
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April 2023 by Sgkat K.
Pedro is the man! they did an amazing job in a very reasonable amount of time. He was responsive and communicative. It is hard to find good customer service like that. Highly recommend them.
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February 2023 by Jason V.
Got hit again , so I took it back and the fixed my front bumper like new and picked me up and dropped me off at the rental car company. Great work and customer service
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February 2023 by Kaitlynn B.
Took my Fiat 500 to CV body shop, due to someone hitting my car and I didn't know what to expect because it's a shop that works with the insurance company. Let me just say the customer service was amazing! Pedro is who I worked with to fix my car and he was on top of everything, keeping me updated on the progress of my car and very responsive. I picked up my car today and it looks like new! I really appreciate all the hard work from this shop.
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February 2023 by George M.
Awesome Body Shop. They treated me very nice and they fixed my issue perfectly! Recommend to anyone needing things done fast and well.
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January 2023 by Electra
Called trying to set up an appt for an estimate. Was told, "We are only doing insurance work right now, " when I explained the job would have to be cash. Leads me to believe they are over priced, and highly recommended by owner. That's what happens when the driver at fault doesn't have enough insurance to cover their collision costs.
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October 2022 by Pablo Reyes
Absolutely great job, they took care of my car as it was theirs. At first was really worried about the paint job on my Ruby Red mustang but the boys did a top knotch job. I definitely recommend this shop to anyone. Stop wasting your time and just go with them.Service: Body & Trim
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September 2022 by Todd Caschetta
Hassle free customer service, good communication, excellent work, on-time completion of repair...what more could you want. Front left fender and trim dented on my 2021 Tacoma from collision. CVAB worked directly with my insurance, State Farm, to get the repair done. Looked like a new truck when I drove it away. Vehicle was washed, tires shined. That was a nice bonus! Would definitely recommend.Service: Body & Trim
