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December 2023 by Mirna sunza
Thank you very much to Monserrat and Valeria for offering an excellent service, today they supported me a lot with all my doubts when making my purchase with my new cell phone.
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October 2023 by SD Phone Repair
The customer service of this place is amazing and they have very good offers
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February 2023 by Lauri H.
Poor customer service. Not friendly or trained. Will jot return. Willing to pay more monthly for better service. done
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June 2022 by Jacqueline S.
Came in to receive guidance on how to unlock my cell device. As I came in I had to say hi because I was not greeted. Was just stared and I said hi interrupting their chit chat. One of them said are you here to make a payment. Replied no I actually need help unlocking my cell. She said they could no longer do it because of CoVID. That the store on Hst used to do it but not them. Then i said so what can I do. She then said well customer service by phone is now closed. So then i asked if I could do it online. She said cause you have an older model you might not. I said well I would like to see If we can try my cell is barely 2 years old. She said it should be on you online account. I mentioned my cell internet was not working. She said I can't do anything about your internet. She did not even offer the wifi. After asking for the wifi i logged in and then asked her if she could show me or guide me where to find the unlock code link. She said it should pop up before I logged in which it sounded odd to me. I then asked on the online help icon and it said I had to go to account settings and request unlock code. After I followed the steps I successfully unlocked the cell on my own. I then mentioned I was able to unlock it, let me show you so if anyone else asks you know how. Immediately with a rude tone a fat lady with black hair and braces who refused to provide her name said "she didn't ask you we know how to do it". I said excuse me I'm talking to her and you guys work here, I'm traveling out in the next days & if you know how to do it so then you were denying me a service because you didn't want to help me, i should then place a complaint for not wanting to share information you know. She said do whatever you want. I told her I hope you don't walk in anywhere else asking for help for something and you get someone as rude as you. They are absolutely disrespectful and immature! One of them claiming her name was Penny with highlights, red eyeliner, dried hair & a severe case of halitosis. The other one a fat lady, black nappy hair and braces. Don't even waste your time here! After being 10 years with this company it's been very pleasant to leave this disservice. Besides the fact that I didn't have a cell signal working properly when I travel, which I put up with all these years for the lower price but this type of unnecessary treatment at an in store absolutely not!
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March 2022 by Trucker Ray
I've been with this company way too long. Their service stinks, and courtesy is rotten. They're only concern is selling a phone and hooking you into their service. And I mean all their stores, I've been to several of their stores and they all lack any kind of care for the customers. I'd suggest you stay out of cricket period.
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January 2022 by Ranchero
Great Customer Service, the staff here are friendly, knowledgeable and patient to help you and show you how to set up your new phone, Reina and Jamie were real nice and easy to speak to, I've been to other locations and the Cricket staff there were not knowledgeable and did not care about helping the customers out. From now on, I will only go this store. BEST Cricket Store!
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November 2021 by Goldleaner Carlock
Appreciate the experience and will come back again being a customer for over 6 years Now!
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November 2021 by David Wingo
How in the heck do they open at 10am, and the store is closed at 11:30?
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September 2021 by Angel Flores
Great Employees ?
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September 2021 by Veronica Q.
Scam !! I have been cricket customer for more than a decade now I free HBO max free and I. Can't usted it !
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August 2021 by Yoana Lopez
Ruby has great customer service and was very helpful!
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August 2021 by Honey Johnson
Reyna was a great help!
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August 2021 by Paula Lopez
5 stars!
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July 2021 by Eric Sweany
Very good customer service employees should be recognized for exceptional service
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May 2021 by Jesse Morales
Great knowledge of phones & Excellent service overall Thanks!
