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September 2023 by Jose Luis Garcia
Very happy with your service! I worked for many years in the hospitality industry and I know! When the service is excellent!! Keep up the good work!!
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September 2023 by Rita-Ann K.
You will never see this place staffed. Always busy 1 person to do everything and at least a 15 minute wait. They close in the middle of the day completely at 1:30 even if there is a line of people who have already been waiting in line 5-10 minutes. It's awful how they run this pharmacy. You always leave frustrated. It's not the poor guy who struggles to help everyone everyday alone it's the management who allows the short staffing and terrible customer service
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September 2023 by Angie R.
The staff in the store are great. the pharmacy though! Never have I ever dealt with such lines. No matter what time of day. It's ridiculous! One person working the line at all times, and everyone has an issue with their prescriptions! There is even an express line. With the same person working THAT line. What do you suppose happens there? I've given this store a full year. Maybe it was the wrong day/wrong time, but nope. Every single time. I'm done. I'm switching my scripts to Costco.
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March 2023 by Brian S.
I needed a prescription transfered while vacationing in San Diego. After calling a location near my timeshare in downtown San Diego, they told me to give this location a call as they had the med. The pharmacist I talked to was very nice & had it ready the next day. The entire staff was wonderful & had it ready in a timeley manner. We looked around a little while waiting & they have a great selection of things like all CVs stores. Keep up the good work guys.
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February 2023 by Yesenia N.
Love this store it's my new go to store ever since CVS on Broadway shut down. It's so organized and well stocked. They even have clean restrooms at this location. The staff is so friendly and attentive to offer any assistance if needed. Overall satisfied with the location and service and got my items for free thanks to their rewards program. Highly recommend this location and signing up for rewards.
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January 2023 by Dulce P.
This CVS is located off of "H" Street and Highway 805 in Chula Vista in the Terra Nova Shopping complex right next to Big 5 and near Smart & Final. There is plenty of parking, that has never been an issue as I've been here a handful of times.There are two (2) self-checkout registers one of which that allows cash and another that does not allow cash. This seems to be uniform in most CVS self-checkout registers I've used/seen.I've had good interactions with staff, with one time where an employee wasn't too sure about the over medications we were asking about, other than that staff has been friendly and accommodating. Will more than likely frequent this CVS occasionally as I have done in the past. FYI, the last visit, I overheard a lady customer inform another customer than no one is on a regular register that they "preferred" all customers use self-checkout. While this is not common practice in all CVS, I do know that most CVS have one person available on the register at all times, this doesn't bother me at all... but definitely upset one of the customers.
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January 2022 by Narissa M.
Had to go to Rady Children's Urgent Care unexpectedly today and opted to send the rx here since it was a short walk down the road.It was a bit of a wait to confirm that the doctor sent over the prescription, but the pharmacy tech was the only one manning the front with 5 customers waiting and the phones were ringing non-stop. I can't be mad at him if they're short staffed and he's doing a great job with same great attitude while helping all of us.Adrian said it would be 5-10 min wait for the rx to be filled, and that's exactly what it was.While in the store, I entered my number in the coupon kiosk to see if they had deals I could use. It didn't find me with my current phone number, but when I entered my old number, two coupons spit out, however I didn't need any supplements or vitamins. Oh well.Pros:Huge storeWide open aislesIn house optical department, as well as the usual cards, toiletries, household goods, makeup, vitamins, etc.Cons:Further away from my house than another CVSNot a 24hr store/pharmacyI wouldn't mind shopping here one bit if I were in the area again.
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January 2022 by Anna Carrillo
This has to be the CVS pharmacy with the worst customer service. Every time I call I’m on hold for at least 25 minutes. Today I had to call twice and was left on hold for 30 min each time, the first time they answered and just hung up. I came into the pharmacy 5 min after 8 pm and the pharmacist would not let me pick up my medication, both pharmacist were still working so I figured they can just sell it to me. The pharmacist even asked if it was ready to which I replied yes and that I let the pharmacist know over the phone that I would be in to pick it up in the evening. I also explained I’m in great need of my medication and to please make an exception. They just said sorry and ignored me. I understand I was 5 min after posted closing time but now I’m one more day without medication that I need. The pharmacist at this location do not care about their loyal customers.
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July 2021 by chip s.
I needed to pick up a prescription and reviewed the information on your website and the posted hours said open until 8Pmi arrived at 730pm and the Pharmacy was closed! the hours posted in the Pharmacy STATED open until 8pm. Ever since you bought Longs Drug your east coast style customer service falls way sort of satisfactory!!!Figure it Out!!VERY UNHAPPY
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July 2021 by Robert I.
I like this store. Trying to talk to someone is very frustrating. The phone tree is less than intuitive, and I ended up having to go thru a call center before they could tell me how to "work" the phone tree to get to a staff member. Sure - walk-ins for Covid-19 vaccine are welcome, but subject to availability. So - one needs to ask if the vaccine is available before doing the half-hour round-trip drive. This process is very frustrating. It would actually take much less time to drive to the store, ask, and drive back home - negating the purpose of being able to communicate using modern technology. I'm now almost to an hour of working the tree, getting cut off, holding, being transferred, cut off, and listening to that stuff you call hold music. It's 2021.OK - one hour. I'm done.
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March 2021 by Sarah D.
Convenient and has most of the necessities needed for a quick shop!! I enjoy coming here because it has easy parking and is near home. I'm the type of shopper to just go in, wander, grab what I need, and check out. Little to no interaction with employees. But that's just me. They do greet as you enter and is helpful at check out. Prices are affordable. They have anything from beauty, medicine, pet supplies, cleaning supplies, alcohol/wine, jewelry, etc. Wide range of options, which I like. They now have two kiosk for debit/credit check out. This is much faster than waiting in line. But if you don't mind the wait, cashier check out is an option of paying cash. Masks are required.
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November 2020 by eric edquiban
Clean friendly place
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September 2020 by Summer J.
Just went to the pharmacy to ask a question regarding some things I needed to pick up for my husband who just had surgery. They looked short staff and I expected to wait a little longer than normal due to COVID-19. So I waited at the counter for about 7-10 minutes for some assistance which again not the issue. The problem was another lady walked up who was a little "lighter" than I walked up and was greeted and assisted. It took everything in me not to make a scene because I'm sure that's what they were expecting me to do. Very disappointed and disheartened by this experience.
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February 2020 by Sergio P.
Place is useless ALWAYS under staffed, one cashier, slow work habits, couldn't even get a passport photo because they didn't have extra person to attend the register for him to give me that service, why even bother offering services if you no one is ever there to do them, smh
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February 2020 by M D.
As many of the other reviews stated, the PHARMACIST here is very RUDE. She has no place talking to people in such a condescending demeanor. If you hate your job so much, find something else. There are ways to be professional and speak to customers. Will be sending my medications elsewhere from now on in order to avoid the unnecessary attitude I received from the pharmacist. Someone please check her!