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January 2024 by Daniel Vela
The guys at the store were so so nice, I had to get back to Mexico and I arrived to the store at 5:58 and they were patient, really appreciated that
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January 2024 by Joseph de Leon
Ordered a few items online for store pickup and the knowledgeable staff also helped me pick a motorcycle cover. The cashier made sure the order was correct and even insisted on me trying on my helmet I ordered to make sure it fit. Really appreciate the service and convenience.
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December 2023 by Aaronovski
Great store and prices, with nice variety for newbies and advanced riders, for all styles of riding.The only thing I didn’t like there was just 1 person servicing the full Chula Vista store at a peak time but she was doing her best to handle as much as possible as quickly as possible.But great experience.
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December 2023 by Joseph Johnson
The other day, my son and I went into Cycle Gear Chula Vista, and we were met with above and beyond customer service. Celia C. went above and beyond when helping my son and I pick out a new helmet for him! She took her time with him and answered all the questions my son may have had. She was incredibly patient, with him being that he has special needs. She took her time and was able to accommodate all the things he was looking for and was able to keep it in budget as well. Not only did she take her time with my son, but she was also able to get my tire balance done within the time we were shopping.
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December 2023 by Noel R.
Customer service was lacking. There was one other customer in the store when I walked in. 2 employees at the register straight ahead from the front door and no one greeted me when I walked in. Apparel selection was slim and price point was high. If the customer service isn’t there, it’s no wonder why shoppers are shifting to e-commerce, online. The workforce isn’t what it used to be.
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December 2023 by Norm
The employees keep a clean store and always do the best their customers with the stock provided in-store. I will say that corporate could stock more inventory of useful items at much better prices, but, that's not under local control so, good job Chula staff!
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November 2023 by Brent House
Went in for some new gloves. Jeff recommended a pair of Reax that fit me well. Regularly priced at $80, got them for $50!
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November 2023 by Gavin McCann
The workers here are 5 star employees. They take time to go the extra mile and help you find what you need. They are informative and knowledgeable about their products. They are polite, professional and patient. The store needs a restock, but the employees have already been working towards the issue. Cycle Gear will continue to be my go-to store for gear, parts and accessories.
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November 2023 by Vanessa Pino Dominguez
My friend and I came here looking for helmets. We are new to this and assistant manager Celia was amazing. Besides helping us find the right gear, she also gave us advice and I really appreciate that. She's amazing and overall the store is a great place to shop. If you're looking for gear and stuff for your bike, this is the place!
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November 2023 by Phillip Rosa
The people in the store were amazing I can’t remember the lady’s name who helped me. But her knowledge of products and ability to guide me was top tier. I bought a helmet, Cardo 4x, and phone mount accessories for the bike. She went above and beyond by helping me order and purchase products that were not in due to availability, but will arrive to my home because she knew what the next step was for wanting those products. She also cleaned my helmet handed it over extremely detailed and set my Cardo up on it. I’m pleased and would definitely return to this location solely based on our interaction! Thank you!
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November 2023 by Eduardo Rivera
Bought a tire and the price and service was great. I called and they reserved my tire like they said they would. I've also bought gear from them. Highly recommend.
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November 2023 by Bill
Went in with an issue with my helmet, on Sat Oct 14th was amassed the Manager asked what the issue was, I explained. He simple said were going to make it right and proceeded to do exactly that. I was in and out in just a few minutes. This is why I go to this location so often.
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September 2023 by Pete’s Life
Pretty much a quick in and out got a lithium battery for my motorcycle. My friend had his one year old daughter with him and was asking about the electric bikes. The representative was very informative and they kind of joked and said might be a year or two before she’s ready to get on one of those.!!!??
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September 2023 by Danielle Hambrick
Gio was great! He dealt with my mom and I which isn’t an easy task. He answered all my questions since I am a new rider and didn’t make me feel stupid which has happened before somewhere else.
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September 2023 by Everardo Flores
I forgot the gentlemen's name. However, he was super attentive, he help me find the right gear, and gave me great recommendations! Thank you.P.S. He definitely deserves a raise!