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January 2024 by Barbara Bolich
Brittany! Gave me one of the best haircuts I've ever had. She heard what I said and created the perfect cut and style for me.
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January 2024 by Jennifer Rodriguez
Gila Rut in Otay has been my salon for 10+ years, and Brittani has cut my hair for most of that time. It's always a great experience and my hair always looks great. Thanks, Gila Rut team!
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January 2024 by Ryan Pratt
Very highscale place. But worth it for every once and while. Got a free facial and massage. Shante was the best!
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January 2024 by Elizabeth Quiniano
I cannot help but wonder if the DRAMA is worth the cost. These are the cliff notes of what happened when I arrived at the Gila Rut. I was confronted with a receptionist who needed to be more professionally trained. Next, a lady, unsure who she was, came out from the back of the salon and started apologizing. She did not introduce herself, so I will call her lady in this rundown. I thought, ok, it happens (bad service), and I went to change. Then, the color technician and I got into an argument over color. She would not let me pick a color from the color sample book and told me she preferred a picture. I told her I did not bring a picture, not knowing it was a prerequisite. At this point, the lady came out from the back of the salon, started to comment about my body language, saying I was being defensive, and accused me of making the appointment online. I told everyone I would leave, but then someone introduced themselves to me and was highly professional. She defused the situation, and I waited. The entire event left me drained and emotional; I felt Revilement as I cried with the color technician doing my hair. It was not relaxing. Everyone was unprofessional except the stylist, who introduced herself. If indeed that was the manager, she commented about my body language and how I was carrying myself (my posture) which only made me madder. The receptionist clearly was not trained. She should have a name tag that said in training. I might have understood her inability to check me in and get me appropriately situated, but she argued with me over my appointment, and I had to produce an appointment confirmation receipt. I spent over 500 $ and I am left wondering if this experience is worth the cost.
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October 2023 by Carolina Reaper
Most stylists are sweet and friendly, but for some reason this salon environment has always been a nerve wracking one for me. There’s always a lot of customers and noise, it tends to be busy and sometimes feels a bit elitist inside. As well, they sometimes push products on you and pressure you to set appointments for your next visit before you leave, which I don’t enjoy. The colorists know what they’re doing in my opinion, and they do use high quality products. I prefer smaller salons I think.
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July 2023 by Susan Holt
Today I went back to Gila Rut so Katie could highlight my hair after another salon (Salon 54 in Bonita) dyed it almost black. After I asked for blind highlights!I guess you get what you pay for!The dark brown was my messed up hair!The next photo is after my 1st appt with Katie, she got rid of my ugly dark brown hair. The last photo is my “AFTER Photo”Which I love. THANK YOU KATIE!!!Services: Gloss or Glaze
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July 2023 by Lyn D
Great customer service, but it was too pricey for me, I stopped to get a consultation on haur coloring cost? . The place is clean with friendly staff but did not do my hair there am still shopping ?
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July 2023 by Allison Ortega
I love this place ! Brittani and Korinna did an amazing job! I love my hair so much 10/10 recommend !!
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May 2023 by Nini Reyes
Sara and Brittani were awesome. They transformed the haystack on my head back to something beautiful again! I appreciate them greatly
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April 2023 by Emily Ordonez
I love Gila Rut! Brittani, Xochitli, Sarah, and Roxy are my trusted hair stylists. I just know that they create the look that I aim for. They also educate me on how to style my hair, keep it healthy, and they collaborate me in the whole process. So happy with this salon!
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March 2023 by Alex Castillo
I love Korina and Xóchitl. They are always very patient and pleasant. Korina cares for my ideas on color and helps me decide. Xochitl will always make sure to let me know what the end result will look like and is interested in knowing what the long term plans are so she can best advice. Thank you!
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February 2023 by Bri Ehm
The biggest of shoutouts to Roxy for always making my coloring experience rejuvenating and fun. She is incredibly skilled--working with her client's preferences while guiding them toward the absolute best look and aesthetic that she easily brings to life. Good customer service alone isn't enough to describe her impact on everyone in the salon. She alone has an uplifting and inspiring energy that can make anyone feel instantly welcome, valued, understood, and like they belong. As someone who works in production line/customer service, I can confidently say that it's team members like Roxy who represent the best of what the company is about. Both her work and charm are unforgettable.Services: Hair coloring
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February 2023 by Amber Anderson
I called for a last minute appointment and I was SO fortunate to get Fabio as the person to cut my hair! I waited way to long to get my hair cut and I did not realize how dead and dull looking my hair actually was. I left feeling like a new person and absolutely in love with the cut I got.Fabio is very knowledgeable about hair, different hair types, styles, etc. He taught me a lot about my own hair and the do's & don'ts for my hair type. Everyone in the salon was friendly & they didn't press me to purchase their products. I really like this salon and I highly recommend Fabio!Services: Haircut
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January 2023 by Katherine Darrah
Rachel was wonderful!!! She did an awesome job on my hair color(dark purple). I explained that in the past my scalp would itch and burn, but she added sugar to the dye and my scalp has never felt so great. Fabio cut my hair and did a wonderful job explaining the different types of cut, styling, and layers. He also cut my son’s hair and did a fabulous job. I would definitely recommend both of them.Services: Hair coloring
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December 2022 by Donna Alexander
Great experience. Averi gave me exactly what I asked for. Love my cut.Service: Haircut
