LensCrafters offers quality eyecare with a focus on customer satisfaction. The staff is highly trained, friendly, and attentive, providing excellent service and support to customers. Many reviewers highlight the caring and professional team, with specific praise for staff members who are attentive, friendly, and helpful in selecting glasses and contact lenses. The clinic is praised for being welcoming, clean, and modern, equipped with up-to-date vision testing technology. Customers appreciate the wide selection of designer brands like Prada, Versace, Dolce & Gabbana, Ray-Ban, Oakley, and Persol, along with comprehensive eye exams and a variety of premium lens options. The business accepts most vision insurance plans, including Aetna, EyeMed, Humana, United Healthcare Vision, and Davis Vision. Repeat customers commend the efficiency and kindness of the staff, often mentioning long-term loyalty of over five years. Overall, LensCrafters is seen as a trusted, professional, and friendly place for eyecare, with staff that genuinely cares about helping customers see their best.
We went to 3 different locations near us, trying to find glasses for my wife and I, and the moment we went inside the customer service was amazing, so good it was that we ended up buying more that what we anticipated. The sales people here treat you well, are very respectful of our time and would gladly recommend them... read full comment
May 2026
Mario was amazing! I walked in on a whim wanting new frames and a new look. Mario helped me find a pair that felt new and different, but still confident, with nice deals too. Thanks!
May 2026
Ramiro at Otay Ranch Town center was very helpful he helped me fix my sunglasses very polite Had a smile on his face Great customer service thank you so much Hibo Jama
