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December 2024 by Inga H
Please update your store hours. A few of us were standing outside on 12/22/24 at 9am. The door was locked. At 9:25am the door was still locked. There were employees in the store by now. Someone knocked on the door and asked what time they open, the employee said 10am! On your website and on your phone recording it says 9am. Please update your store hours.
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November 2024 by maria romero
Rude employees
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November 2024 by Michelle Raquel
We never come to this lululemon, we always go to the fashion valley one but unfortunately they stopped hemming at the fashion valley location. This by far is the worst lululemon branch I’ve ever been to. I came on October 31st and the location was closed. It also took a hour to get to this location. The security guard told me they open Nov 1, we came next day Nov 1st and was NOT greeted once and just got stares by all employees. No one asked if we needed help, absolutely nothing. The only helpful person was a tall guy which I did not get his name. We called before hand and asked if they do hemming and they said yes. When I got to the store they said they aren’t going hemming until Monday. I just called and asked and they said YES! Make it make sense. Again, it takes a hour to get here from my home. TIME WASTED! Absolutely unprofessional, employees need to do better. They pick and choose who they want to greet. I’m not the one to write 1 star reviews but was absolutely mad about the situation. Treat EVERYONE THE SAME!
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October 2024 by Isabel Lopez
This brand used to be worth the price since they have a quality exchange. I have many different brands of leggings and Lulu leggings have the worst quality issues. The black leggings fade and peel really fast. I tried to do a quality exchange and wasted my time because they said I couldn’t do it without an ID although I had the app and phone number I used. These leggings are too expensive to mess up this fast and be this difficult to exchange. Their customer service and warranty is terrible for the price. I really hope Lulu can fix their customer service and make it easier to exchange leggings if it’s their fault for the quality being this terrible. There is no reason why $125 leggings shouldn’t last longer than a year. If it doesn’t last then we should be allowed to exchange them easily. I don’t understand why they would need my id to exchange a pair of leggings when I already offered my account information and number.
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September 2024 by Shirin Zargar
This is by the far the worst lulu lemon branch I have ever been to. As an ambassador of this brand, I refuse to let anyone be treated the way I was yesterday. I walked in to get a security tag taken off as it was a gift, and I'm not upset that they would not take off the tag, but by the service. I was waiting in line at 1135 for TEN minutes while two girls were working with other people, and then this lady walked in and came immediately behind me and a man who was working there came out and HELPED HER as I had been waiting for 10 minutes. The entire process was racist and undeniably cruel- I hope everyone who works there gets minimum wage because their quality of work resembles that
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August 2024 by Laoying Yang
Good quality, high price;
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August 2024 by Iván Alcibíades
We want to buy everything always… Very nice and very good products.
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March 2024 by Karla
First time going here for a fanny pack
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January 2024 by Greg Chalmers
Very good service and helpful staff
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January 2024 by Astrid
Ordered gifts for pickup and none of them had the big security tags removed. Now I have to go back to the store to get them removed.
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November 2023 by Amy V.
Melissa was the kindest consultant and she was super quick and efficient to help me. I had a pair with a hole in it and she walked me through all of the steps to getting it replaced. Employees like her make me feel included and like I want to come back again. She made the overall experience very enjoyable - she deserves to be recognized! Thank you Melissa.
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November 2023 by Nicole chavez
The best Lululemon location!All the educators here are super kind and helpful. They always give such a warm welcome to everybody. definitely recommend it.
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October 2023 by Dannie Arellano
Great customer service! I wish I remembered the girls name that helped me out! She was super nice and helped me find my perfect size!
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October 2023 by Kc Delos Santos
Friendly staff and accommodating!
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September 2023 by Kristine K.
This store/location is awesome. It's always clean and Amy always remembers me:) She really cares about the customers and has the best fashion sense. I really hope this location stays open because it is a gem.
