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November 2023 by Sandra Nava
On Wednesday November 21’st 2023, I walked into Macy’s in a rush, and headed directly to the Mac department. One young lady by the name of Maggie greeted me & asked me if I needed help. I said yes, and verbalized a list of items I wanted. Maggie searched and searched until she found everything I needed. I said this must be my lucky day, she said it is your lucky day! Maggie was one of the sweetest down to earth person I’ve dealt with in a while, she made the whole experience delightful and smooth. Thank You Mac & Macys for the excellent customer service I received here. You have a Superstar!
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April 2023 by Heather R.
Daniel is AMAZING!! Color match just by looking at you. Perfect match for 2 different skin toned people! Wish I could leave a 10/10 he gave us complete routine that made our skin glow! Highly recommend coming here.
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January 2023 by Sheena Maran
Silva was a delight! Thank you for all your help. Store was pretty busy and she was solo and still gave me amazing customer service!
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December 2022 by Sheena Dillard
Silva was a delight! Thank you for all your help. Store was pretty busy and she was solo and still gave me amazing customer service!
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August 2020 by Ms Du
The lady was very helpful. She find my fundation color. I liked
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July 2020 by Lizette Guajardo
They are Still OPEN
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July 2020 by Rocio Medina
(Translated by Google) they teach you what you need to put on makeup(Original)te enseñan lo que necesitas para maquillarte
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January 2020 by wstruckdriver
(Translated by Google) Good cosmetics store for women
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May 2019 by Aby D.
Wow this MAC is something. I have been waiting for 10 minutes at the register and WOW the artists took over their clients before me. Their MAC here completely changed. The customer service is all about making the sale since their HR probably nags them all day about sales. Poor excuse to ignore a customer waiting at the register already knowing what she wants.
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February 2018 by Karen A.
WORST CUSTOMER SERVICE EVER!!! I came in today to buy an eyebrow pencil, I only had one question for the only girl working there. I wanted to ask if the product was in stock because I know its one if the best sellers and it sells out Immediately. The girl working there was very very rude to me she didnt even let me ask her the question all she said was "Im alone wait" I waited 30 min until she was done and when I asked her she said its sold out. I was furious because she made me wait just to tell me it was sold out and she did not even apologize. She has a tattoo sleeve and a tattoo on her forehead. I couldn't get her name because I was really mad I just left. I have been buying MAC products for the longest time and i dont want to stop buying just because of the horrible customer service. Unfortunately if this continues i will have to look for another make up brand because we all know theres soooooooo many out there :)
