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December 2023 by Araceli B.
I was transferred to different dept and told the wait was 3 min...30 min later still on hold. Unlikely anyone will ever pick up. No thanks!
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November 2023 by Pinky B.
The lady with long curly hair with the red long nails. She's not helpful, judge mental , rude. It like it's not my own money I'm trying to manage. Very suspicious. She definitely needs more training and good customer service!!!
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July 2023 by Susan Reyes
Excellent service
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February 2023 by Aj Enriquez
Need to step up customer service. I find most of their staff lukewarm and not accommodating at all. If at all possible I avoid doing personal business with this bank. I like the interest rates they offer but would rather go some place else. That’s for sure. Hard to reach by phone.
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January 2023 by Alejandro M.
Great bank , unfortunately the employees of the bank are good at keeping their professionalism in a very rude way , almost like they don't want to help you , , I guess employees are incapable of controlling their emotions. I didn't expect to get impertinent by assistants.
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January 2023 by Steve Y.
Ian, one of the bankers/tellers, is always personable and friendly. He makes going to the bank fun. We need more employees like Ian! Thank you, Ian!
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January 2023 by Daniel Arana
I’ve been Super Friendly to the staff and they’ve been Super Friendly to me. I’ve been to more than one location.
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December 2022 by Steven Boysan Kane
I usually have a wonderful time here, but the teller today was uptight, impersonal and lacked tact. I asked for another teller but she lightened up. See my Yelp reviews.
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August 2022 by Charles Judice
terrible service, doesn't know and keeps changing policies, poor customer service. I have been a member since boot camp in 2011 and I am taking my service elsewhere.
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July 2022 by Miss K.
This branch is really nice and have amazing customer service. Johnathan was super nice and helpful!
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May 2022 by Ruth Elliott
I am very happy of Navy Federal otay lakes rd branch. They are very helpful with all transactions every time I come in. So happy also that this branch is near to my house and next to Ralphs groceries store. All I could say it has wonderful and Amazing staff and teller like Jesus, Sharon, Ian and Carlo's and they all very resourceful. Thank you Navy Federal otay lakes road branch!
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March 2022 by Crystal P.
I walked into this branch needing to cash a check. Front door lady instructed me to wait in line. After a few minutes of waiting Jonathan comes up and says he can help me next. I let him know I needed to CASH a check, he said that was fine and proceeded to look up my account. Once I handed him the check he states that $2xx will be available immediately and the rest should be ready tomorrow. I told him I was there to cash the check. Not deposit. He proceeds to say "We are not a check cashing place, you can only deposit" Lol Then why agree to cash my check, make me wait, look up my account to deny the service I came in for. Waste of time
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August 2021 by Adrian N
I would never come back to this branch. The members service here is super rude. I asked for two specific things to be done and it seemed to be a bother to the teller. They don’t care about the security of their members because the teller by the name of Rosie shared my information out loud including my balances to each of my accounts. She was super unprofessional after I told her multiple times of what needed to be done. The teller noticed that I became frustrated by her poor member service and still had the audacity to go back and forth with me about my request. Besides my poor experience they also mistreated an elderly member and didn’t help her at all and instead insisted that she does everything over the phone or online. Obviously she is there at the branch to get help because she’s doesn’t have the ability to access those type of things and for the teller to refuse service to her was just horrible. I reported my poor experience to a member service supervisor and hope that this does get escalated asap. This is not the way you treat a loyal member!
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August 2021 by Gabe R
The service representative was so unhelpful. We were trying to get some information about refinancing our loan but she just kept directing us to go online without clear instructions. We asked for rates and she says rates change everyday. Yes of course rates change every day just like gas prices but customers need an idea what the current offers are. NFCU should just close this branch as the employees are useless.
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June 2021 by Marcus R.
Always great customer service at any branch that I go to. The reps there are always helpful. Some branches have longer wait times and lines that others but also depends what time of day you go or if it is payday weekend. Their rates have been pretty much 99% better than most other banks I've been with and their atm refunds have been a godsend!