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September 2023 by Dan J.
The move was a disaster. The crew loading up seemed to do a great job. I sent my wife down to San Diego to meet the moving van. on the date they communicated via email and confirmed with a representative. Once she arrived we were informed that we had to wait another week and a half for our things. Poor communication to start. Had to put my wife up in a hotel in the meantime while we waited for our stuff.Delivery was a shit show. The guy checking things in was not paying attention. My rather expensive custom kitchen table (5k) was bent significantly leaning 3" lower on one side. He said "it must have come like that". I can assure you I didn't have a leaning kitchen table. He checked quickly through the list without paying attention to what came in. I refused to sign since there was damage and he didn't give me time to look through the inventory. My Jones Snowboard was missing. Both Neighbors or North American refused to pay for it. Each passed the blame to the other and ultimately said the driver checked it off so it must have been delivered. Both claims departments are awful to deal with and take their sweet time to get back to you.Look Elsewhere!
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September 2023 by Odette walker
Everything went well from start to finish. Our project person shared what to expect and I received emails and texts throughout the process.
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May 2023 by Melissa Coel
North American Van Lines helped make our move as easy as moving 1000 miles away can be! Everyone we interacted with from the moving consultant to the driver to the daily staff that helped the driver load and unload the truck were professional, helpful, courteous, and friendly. They made sure that our belongings were well cared for and that we didn’t pay more then the agreed upon amount. Highly recommend this company!
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May 2023 by Google user
North American Van Lines helped make our move as easy as moving 1000 miles away can be! Everyone we interacted with from the moving consultant to the driver to the daily staff that helped the driver load and unload the truck were professional, helpful, courteous, and friendly. They made sure that our belongings were well cared for and that we didn’t pay more then the agreed upon amount. Highly recommend this company!
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March 2023 by Andrew Burke
Best moving experience I’ve ever had. Great communication from all team members. Exceptional attention to detail and care with packing, loading and unloading. Moved cross country from CA to SC and everything made it safely with the same driver and team on both needs. I would absolutely use North American again.
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December 2022 by Steve J
I am very happy with the service provide by North American Van Lines especially with Casey Kalma. I was very apprehension since we were moving across country from San Diego county to Wake Forest North Carolina. Casey was very professional and attentive keeping in constant communication regarding the pick up and delivery of our household items. He assured me that there would be no surprises at the time of delivery, and he actually forecasted the specific day he would arrive (even though we had a window for the delivery dates) accommodating our needs. He was very polite, and carefully handled and labeled our belongings. Nothing was damage. We still have the last of our household to move, and will be a repeat customer due to Casey Kalma's service. Thank you North American.
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November 2022 by carlo Mullay
Excellent job of moving us cross country, very easy to work with, very professional! So glad we went with North American Van Lines, The best!!
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November 2022 by Bob LaCross
From start to finish, professional, on time, and stress-reducing. So happy we put our trust in them!
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November 2022 by Doug Green
Our move was professionally and efficiently handled for a competitive price.
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September 2022 by Steve Dorow
The whole process was easy from start to finish. The survey of our goods, scheduling of the pack and load, the actual packing and loading to the unloading at our new home, all went incredibly smoothly. I voiced some concerns over certain items and they handled them with the utmost care. The loaders and driver were so friendly, respectful and did an amazing job of carefully wrapping ALL furniture. A very organized crew. I would use them again in a heartbeat! Thank you!
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September 2022 by Allen Ruggles
The packers and the driver were more than friendly. Don who picked up the load and personally drove it to our destination, offloaded the household goods went above and beyond. Really appreciate his communications as to what was happening when. Could not have been more pleased than I am now.
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August 2021 by Amy S.
Do not use this company, under any circumstances. They've farmed my belongings out to a third party company. No one knows where my things are, and it's been well over a month. 1.20 hour hold times and they dodge you. DO. NOT. USE.
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March 2021 by Amanda B.
I would love to give negative stars. Where do I start? They were completely unprofessional and damaged almost every piece of furniture I own and broke numerous things. You would be a fool to allow them anywhere near your belongings. Had I understood the coding on the paperwork I never would have signed it. They marked brand new furniture as 'rubbed', 'worn', 'scratched', etc. Now I am fighting to get my items covered. The coordinator of my move told me to have them repack my items that were fragile so they would be covered. I had packed a lot of my belongings before this due to COVID to try and limit how long they had to be in my house and the touching of my items. I requested that they repack the fragile boxes and they refused. They also were dropping all my stuff all over the place and crushing light fragile boxes under heavy boxes of books because 'they did not pack it so why should they care'. I have never had a moving company move my stuff before and I don't think I ever will again. Most certainly wont be this company. I would not trust them to bring a new box of tissues in from my car. By time it made it to my door it would be crushed and soiled their explanation would be "it was like that when I got there". They showed up late and then 'couldn't fit all my items on the one truck' so they had to put it on 3 different trucks and did not even finish loading everything the same day. Told me the crew would be back the next morning by 9 am, at 10 am I am calling to see where they were and they never told them to come get the rest of my stuff. I had a 7 hour drive that day with a hotel booked to begin my move. They broke the decorative molding off my brand new hutch for my corner desk and they hid the damn piece in the box with the legs of my sectional couch. They did not even have the balls to tell me they broke it but were stupid enough to hide the piece in a box they packed. Oh I am sure there is more, but are they even worth my time? I just hope I save someone the trouble that I am going through right now. Sure let these guys move your stuff if you want a complete nightmare of a move. If a company is going to subcontract out the work then they should hire professional workers. I guess they don't care about their reputation.
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September 2020 by La Mariposa
Excellent work! Professional and quick!
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July 2020 by Cara Leigh
After reading several of these reviews I am totally shocked. Our experience was nothing but warm, comfortable, and pleasant. I am sure our crew is out here and if you read this I want you to know we thoroughly enjoyed your work ethics, dedication, and smiles through the chaos of our home. It was a full 3-4 day job and everyday was filled with solid packing with care, loading with expert level tetris skills, and you still made time to make my kids smile when they wanted to chat. Pete and his crew deserve 5 stars and I only wish everyone was so lucky to have the kind of experience we had. Thank you for everything. we hope to cross paths again one day.
