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March 2024 by Art Pacheco
I’ve been a loyal member at Orange Theory Fitness Eastlake for several years now. The combination of a supportive staff, engaging workouts, and a strong sense of community truly stands out. It’s evident that group fitness, especially High-Intensity Interval Training (HIIT), is not only popular but backed by extensive research for its effectiveness in fitness. The unique color-coded exertion levels—green, orange, and red—allow for a personalized workout experience, catering to one’s pace and intensity. The dedication of the front desk staff and coaches in providing support is remarkable, further enhancing the inclusive community vibe that’s rare in other fitness studios or gyms.While there are many positives, like community, staff and effectiveness of workout ; there are also areas for improvement. The franchise model under a central governing body sometimes limits the incorporation of member feedback into the workout protocols.Specific points of concern include:1. Expanding the 2G Class Format: Previously, coaches could adjust to accommodate more than 34 members based on demand, but this flexibility has been restricted, leading to waitlists and limited access during peak hours. This is compounded by New years resolutions and OTF transformaiton challenge (members pays $35 for weight and body compostion analysis during an week period. During the Transformation challenge members are expected to attend 3 classes a week.2. Equipment Maintenance: With only one regional maintenance person, the upkeep of equipment like rowers and treadmills suffers, affecting usability. Even basics like ensuring cool water from the water machine, which has been dispensing warm water for months, are overlooked.3. Studio Cleanliness: Despite the staff’s efforts, the cleaning schedule does not keep up with high usage, and a professional cleaning service could improve the situation to perform regular deep cleaning.4. Member Feedback and Service: Although feedback is collected, it often seems neglected, with little action taken on issues raised by members. A more proactive approach and an additional forum for the leadership team to address and respond to member concerns would be beneficial. Members want to be heard and their concerned acknowledged and addresed.Orange Theory Fitness Eastlake is more than just a gym—it’s a community where staff and members alike invest their hearts and souls, creating a familial atmosphere. Like any organization, there are challenges, especially in maintaining a close connection with the community from a distance. As the southernmost studio, addressing these issues could elevate our experience to one of the premier fitness offerings in the Southbay.
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March 2024 by Jim Withrow
I have really enjoyed the change of pace from trail running and MTB riding! The coaches are awesome, welcoming, and very motivating during the workout! The front desk staff are always inviting and friendly as well!
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February 2024 by Cynthia Najjar
Great place
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February 2024 by Shawn Townsend
When it comes to finding a fitness coach who can motivate, inspire, and help you achieve your fitness goals, look no further than Rob at Orangetheory Fitness. With his unwavering dedication, exceptional expertise, and infectious enthusiasm, Rob has transformed the lives of countless individuals, including myself. In this review, I will share my personal experience and highlight why Rob stands out as a remarkable fitness coach at Orangetheory Fitness.Professionalism and Expertise:Rob's professionalism and expertise in the field of fitness are undeniable. He possesses a deep understanding of human physiology, exercise science, and nutrition, which he skillfully applies to create personalized workout plans for each of his clients. Rob's knowledge and experience shine through in every session, as he ensures that his clients are challenged yet supported throughout their fitness journey.Personalized Approach:What sets Rob apart from other fitness coaches is his personalized approach to each client. He takes the time to understand your individual needs, goals, and limitations, and tailors your workouts accordingly. Rob recognizes that everyone's fitness journey is unique, and he adapts his coaching style to accommodate different learning styles, fitness levels, and preferences.Motivating and Encouraging:Rob's ability to motivate and encourage his clients is truly remarkable. Through his positive attitude, infectious energy, and unwavering support, he creates an environment where you feel empowered to push your limits and achieve your goals. Rob's words of encouragement during challenging workouts have been instrumental in helping me overcome obstacles and reach new heights in my fitness journey.Community Building:Rob fosters a strong sense of community among his clients at Orangetheory Fitness. He encourages teamwork, camaraderie, and mutual support, creating a welcoming and inclusive environment where everyone feels like they belong. Rob's dedication to building a supportive community extends beyond the gym walls, as he regularly organizes social events and challenges that further strengthen the bonds between his clients.Results-Driven Approach:Rob's coaching style is results-driven, and his clients consistently achieve their fitness goals under his guidance. Whether you aim to lose weight, build muscle, improve endurance, or simply lead a healthier lifestyle, Rob provides the tools, knowledge, and motivation you need to succeed. His commitment to helping his clients achieve their dreams is truly inspiring.Conclusion:In conclusion, Rob is an exceptional fitness coach at Orangetheory Fitness who embodies professionalism, expertise, and a genuine passion for helping others. His personalized approach, unwavering support, and ability to motivate and inspire make him an invaluable asset to anyone seeking to transform their lives through fitness. I highly recommend Rob to anyone looking for a fitness coach who will guide, challenge, and empower them on their journey to a healthier, happier life.
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February 2024 by Jordan Masters
Fun, motivating atmosphere! The coaches & staff are all so supportive and friendly. It very much feels like a gym “family” here.
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February 2024 by Susan Holt
I absolutely love this gym. I’ve felt such a change in my body since I’ve been coming here. I’ve never enjoyed going to the gym so much, when you see results it’s all worthwhile. The coaches in fact all the staff are friendly and encouraging. Thank you OTF!
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December 2023 by Julie Fair
Great staff at this location, very friendly and knowledgeable. No issues signing up for classes. Love this place!
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August 2023 by Cely P.
This gym is great for making up your workouts and pushing you to do them. Coaches are amazing. The downside is that if you work graveyard shifts this probably won't work for you. It was always really hard for me to make their times. If I was 30 seconds past the 5 minutes to show up I would still not be allowed in. I tried OTF in Dallas and loved the 8pm class. Unfortunately this location only goes up until 6:30pm. I was told to go to La Mesa instead. Great suggestion except I'm not gonna drive 30 minutes to make it to the 8pm class. I've tried different gyms as I move around a lot and this gym requires A LOT to cancel. A simple phone call will not do it. I understand policy but damn. I will say I felt great after every class. Prob not the gym for you if you are super busy and need flexibility.
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August 2023 by Dannie Arellano
Love love this place! I highly recommend coming here to try it out if you’re trying to lose weight or maintain a healthy lifestyle. The classes are awesome, the staff is amazing and the machines are top notch!
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August 2023 by Julie McShane
Joining OTF and attending classes at Eastlake has been one of the best decisions I’d made for both my mental and physical health. The support and direction that I receive had been paramount to the improvements I’ve seen in my health. Coach Michelle’s and Coach Lauren’s endless encouragement has motivated me through many workouts that I didn’t think I could complete. I appreciate that all the coaches are there to help with modifications and correct form and do so in a way that doesn’t make me feel like a burden or that I’m hindering the group.
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August 2023 by Maricruz Herran
Member since 2021, I enjoy each class. I’m stronger than ever at 44. These routines are so well designed they aren’t boring and it’s so efficient. Investing in Orangetheory is one of the best decisions I made.
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August 2023 by Johnny Dorado
If you're new to fitness or have been doing this all your life, give them a try. They gave a free session to give you a feel for the workout. If you need help with accountability, this type of gym might help.
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July 2023 by Teri Fukushima
OTF is a great way to get 60 min workout done in a supportive group environment! Treadmill, rowing machines and strength training! New workout each day!
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July 2023 by Tony Nardone
Worst experience ever! Very difficult to check the place out. I came the day before filled out all my paperwork put my card on file then showed up the next day on time but since I didn’t show up early enough for a tour I couldn’t take the class because they wanted me to come three days in a row to try this place. Very poor sales tactics. Poorly managerd by Kenya. FYI they charge a fee to your card if you don’t show up for a class on top of your monthly payment. Definitely not a place for someone trying to accomplish their fitness goals. If your a male don’t go here you will get discriminated.
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May 2023 by Christa i
I love OT and all the coaches, but some of the people at the front desk are a bunch of mean girls. (One in particular, but I don’t know her name or else I’d call her out). Always rude and can rarely ever answer my questions.Edit: almost tempted to drop another star for being charged TWICE for a drop in class, even though I spoke to Natalie on the phone early in the morning that day telling her I paid through the app and the class didn’t show up in my booked classes. Just another example of the frustrations with the front desk.
