-
October 2022 by Luciana L.
Suggestion: buy online! If you really want to buy Carter/OshKosh clothes (which I still question myself why I keep buy these brands) go online. Going to the store is a waste of time.I stopped by yesterday to purchase some winter clothes and to my surprise the store was filled of clearance products from the summer line and Christmas dresses/pjs. No jackets, no sweaters, just a bunch of summer dresses next to a Santa. Why? What's even worse is the false price advertisement. So each stand has a "discount" but most of the items on that stand are not included in the deal, so customers really need to be careful before purchasing an item.I asked one of the 2 ladies working there (the nice one) to clarify the buy one get one free since there were t-shirt and pants on the same shelf. She said it applied to the t-shirt advertised for $11 and not for the pants advertised at $12. When I went to pay I discovered that I would pay $22 for the 2 t-shirt (full price for one and 1 free), not $11 and 1 free as stated on the shelf. The other lady kept checking me out, and when I got back asking for clarification the lady treated me like an idiot. I made it clear that the fault is on their side and I requested a refund for the 2 t-shirt (quality is not worth that kind of price). I should have asked for a full refund and go online...I was so mad but I wanted to get out of the store as fast as possible.Also if you go there and they don't have the size you're looking for they are only going to suggest to go to the El Cajon store (happened to me and to another lady in front of me at checkout). They don't even try to help customers by ordering online and having that delivered in store...no they send you to another one.I'll keep saying buy online and also target has better kids quality and at least prices are advertised correctly!
-
December 2018 by joanna flores
Brittany the manager made my experience extremely uncomfortable. I had a return, and did some shopping afterwards. She followed me around the store making it extremely obvious, when I was done with my purchase I addressed her directly to let her know how she made me feel. Although she was denying it, she looked into my bag. Terrible customer service.
-
December 2018 by Marcela Vidrio
I love this store. Always has the sizes I need
-
November 2018 by MrCopenhagen24 .
Loved the clothes here good prices.
-
September 2018 by Hugo Alonso martinez
Shout out to kristy!! Excelente customer service. I went in a day before and made 3 different purchases and forgot to get two pairs of leggings that were free do to the sale they had the buy 1 get 2 free. They completely honored the deal just had to take in my receipt, she even checked to make sure I took full advantage of all the deals . I also wanted to add a cupon that I forgot I had for an extra 25% off my purchase and she was able to do it for me. Absolutely love this store both times I was there they had a clean and organized store which I love!! They are very polite and helpful. It's officially become my favorite store to shop for my 3 kids. Thank you Kristy for your patience and politeness.
-
December 2017 by Hugo Avila
Great discount prices!
-
November 2017 by Michelle L.
I really like this store, it's nicely organized it makes it much easier to look for different choices and sizes.
-
September 2017 by Dulce D.
Stopped by Carter's today and WOW, the customer service was amazing. The store opened about 2 weeks ago, and Shannon (I believe she's the manager) was so sweet!! She made my shopping experience great. I've been to a few carters stores, but I've never dealt with the service I did today. I cannot wait to go back and hopefully have Shannon help me! Side note: This Carters is combined with OshKosh Bgosh so now you can shop at just one store!! Pretty cool!