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February 2024 by L.A. M.T.
I love the great service they have always offered since day 1 the clinic opened.
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February 2024 by Luis Generoso
Always a pleasure to see Dr Anderson. He provides a reasonable path to treatment of illnesses. Also, his staff, Patty and Grace, were very helpful and professional. Thank you.
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November 2023 by Preston Hathaway
Always a warm and efficient welcome. Great urgent care services and vet and techs have wonderful rapport with our dogs. Checkout was quick and efficient.They also do a great job alleviating patient and owner anxiety.
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November 2023 by Carolyn Passeneau
Dr. Golsen assisted by Abigail did a stellar job of comforting an anxious human dog mom, handling my little sweetheart, and, keeping me informed about the healing process for her injured eye. Also, both were kind enough to not point out that I should be more aware that when she scratches herself, her claws might injure her eye. I’ll be more alert in the future to this common hazard & soft-collar her until we can get her groomed. Thanks for being there for us..
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November 2023 by Nicholas Jones
Terrible experience. Our dog has a history of potentially lethal Struvite bladder stones. She just had 2 surgically removed earlier this year. The primary reason for our appointment at Otay Pet Vets (we just moved here so this was our first visit) was to do a follow-up to make sure her bladder was healthy and no more stones were forming. After completing a urinalysis on Saturday we were told the results would be available by Monday at the latest. I called on Monday afternoon because we hadn't heard anything from the vet, and the receptionist told me the results of the urinalysis were in and the vet should be calling me to discuss them by the end of the day. We didn't receive a phone call from the vet until Thursday afternoon, even though I called everyday to attempt to speak with someone about her results, and the results showed she had the EXACT infection that caused her to have the stones in the first place! On top of getting blown off for 4 days, the vet told me the medication would be available for pickup the next morning (not that day), but when we showed up at the time we were told to, the medication hadn't been filled and we had to make another trip back later that day! So our poor dog sat with a bladder infection for at least 4 extra days, without getting any treatment for the infection that had almost caused her to lose her life 6 months ago, all because the vet couldn't take 5 minutes out of their day to tell us what they found and prescribe her antibiotics. Thankfully the antibiotics worked but we will never trust one of our pets with this clinic again.
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November 2023 by Lynda Peake
My dog LOVED his doctor!! She was very friendly, knowledgeable & resourceful. I left the appointment very much at ease knowing all my questions were answered and plans were scheduled for the future. I have been going to this Vet Clinic for over 16 yrs and hope to never leave!*Norman waiting patiently for his doctor ?
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September 2023 by Debra Conte
Been going here for pet care for 15yrs. They hire the best vet techs and front desk personnel. Always friendly and helpful. Their love ❤️ for dogs is evident. Very caring group through the years
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September 2023 by Sam C.
Dr. Murillo is a great doctor. She explains things very clearly and is very companionate and sympathetic not only to my pet but also to us humans. I sincerely appreciate it. Thank you Dr. Theresa Murillo.
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September 2023 by Mike K.
Took a family friends dog in there as a favor but turns out the staff was butthurt about some yelp comments . The dog was obviously very sick and these scumbags said they refuse to help " the animal" based on the comments. The girl they sent in to tell us this even said the girls up front " aren't very bright, well, neither is she. No one there is very bright, and this Dr Murillo this Dr Murillo refused to help the sick dog. Aww she was butthurt too.... instead of addressing the problems they would rather be scumbags, which further exemplifies the proof the original yelp comment was spot on. Funny thing is these geniuses wait till we get there to tell us they won't help the dog, instead of saying it over the phone, which was another scumbag move. Way too many vets to choose from then deal w these little 'stains of the veterinarian community
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September 2023 by Laurie Ingram
I love Otay Pet Vets family owned business! I have been coming here since they opened in 2006. I love how They hire military spouses and are true supporters of the military with a rewards system! Dr Anderson has been my vet for 16 years and although I don’t always get to see him, all the doctors are amazing! The whole team every time I’ve been there is working hard, and truly treat my pets like they’re their pets… true love!
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September 2023 by Rachel Vigil
Great visit. Pleasant staff. Vet tech was helpful and anything she couldn’t answer she got info about right away. Vet herself actually listened, did not rush me (even though we were the last patient in her long day!) and took all of my questions and concerns seriously. I felt respected as a pet owner and that my kitty was valued and safe in their care!
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September 2023 by Lawrence Alvarez
I want to say that Dr Anderson is the most honest caring vet I have taken my fur babies to ever!! My little guy who just turned 13 developed seizures this passed May and it has been devastating to watch and go through? Dr Anderson was so honest with me and told me that no matter what the blood work came back that we would still treat him the same so I could do it if I wanted or not. I am out of work and I really appreciate him putting my fur baby first and not the money and putting him through all these tests to treat him just the same. I would definitely recommend Dr Anderson at Otay pet vets over any other vet around here!! Thanks Dr Anderson
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September 2023 by Debbie Charczuk
All 3 of our”fur kids” go here, all their medical needs are always met, Dr. Golsen is the absolute best ever, he listens to your concerns and is so empathetic , If you love your pets as we do, you’ll be beyond pleased with this vet, give them a try, you won’t be disappointed
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September 2023 by Bradley Martin
I will always be thankful for these wonderful people.My pups were everything to me.They recognized when it was a little thing and an emergency. The staff was always friendly, and the veterinarians had great bedside manner.
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September 2023 by Patricia Balio
I have been taking my pet to this place for the past 12 years and the doctors originally there no longer seem to be available. I took my pet today (Sunday) and it was a disaster. This Vet overcharges and give you no health plan or reasonable solution to the problem. I tried to get my credit cardpartially refunded for charges I think were ridiculous (such as a blood test and wellness rewards program). I was told by the front desk oerson that she did not know how to the refund and I would have to wait for a manager. By the way, the management team does not work on the weekend. She knew I was agistated and yet made no effort to contact her management team to resolve this. I am switching to another Vet who is more caring and doesn't charge you a mortgage payment for tests. I am going to tell all of my friends and family not to use them. What a disasterous exprience not to metion the lack management customer service.
