One of the worse banking customer service experiences in my life. I stopped in to create a 501 c r charity account. I was referred by two different Pacwest customers, one of whom, Maria Lozoya, is an officer in my corporation. The bank officer that took my initial information, Nancy Mireles, works at the 418 W. San Ysidro Boulevard location. In our initial meeting in July, she seemed fairly professional and competent. After I had completed the required paperwork, she explained that she needed an additional document. So I scanned and sent her the document she requested. It turned out that wasn't good enough, as she demanded further documentation regarding officers of the corporation. I provided the further documentation she requested and she asked for even more information, much of which, that at least to me, seemed unnecessary - previous addresses and previous employers of my board members (who are in retirement) but I scanned and sent everything she asked for anyway, as she requested. I pointed out in one of the multiple emails we had that one of the officers on the board was Mexican and didn't understand the term "maiden name". In that email chain were scans of individual identity documents, some of which were Mexican identity documents. For some reason, starting November 9th, after I sent the docs SHE REQUESTED, everything changed. She does not return my emails and she has refused to call me back or respond to a half dozen voicemails. The timing is too coincidental. After Nancy learned that my board members were Mexican and she collected proof of their Mexican identification on November 9th, she has shut down all communication with me. It is now December 10th. Frankly, in the big picture, it seems obvious she is ignoring me and that she is treating me and my board members differently and far more unprofessionally than other back customers. In this day of heightened racist treatment, you would think that a bank would hold its employees to a higher standard of professionalism and prevent, at the very least, the blatant appearance of discrimination. I appreciate Pacwest's response and follow-up in this matter. Sincerely, Patrick Kevin McManus (619) 748-5551 Email -
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