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November 2023 by Michael Palkovic
Great Customer service. My vehicle was done in a timely manner . Will recommend to friends and family
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November 2023 by Rachel Balcorta
Seth was super quick and efficient when going over how to maintain the fresh paint on my car and went over everything. He even stayed overtime so I could pick up my car!! Awesome!Services: Painting
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November 2023 by Mark F.
Geico recommended this repair shop after I was hit by an uninsured motorist. I never received an estimate for the damage and Geico denied paying for some of the damage. The shop began work with out my authorization and now they want me to pay for the fixed damages estimated at $1,000. The shop jumped into the repair without notifying me. Beware of the shady business especially when dealing with Seth.
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October 2023 by Esperanza Sotelo
Crash Champions did a very good job. They kept me on top of everything re my car. I would recommend them.Services: Painting
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October 2023 by Robert Quiambao
1. Not all the hardware are installed back, costumer need to double or triple check their job. To make sure everything is back and installed properly.2. Not all the required repairs are repaired properly, even though we pointed out what's needed to be repaired.3. It took an additional 1 week for a simple rework. If the company can't repair it on time, please stop accepting more customers4. Whoever removed my tailgate added more scratches on my tailgate hinges.5. Till now, I'm still waiting for the parts they missed placed during repair.
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October 2023 by Allan McHenry
CSI Survey - ReviewPlease verify your answers below, then select Submit.ALLAN MCHENRY(HONDA owner)EditQuality of repairs?3Repair on quarter panel shows poor preparation prior to paint leaving low spots. Was told I would receive a call to replaced mud guard a couple days after picking up car but it's been one week. I called requesting a call back which didn't happen. Very poor communication, which is heavily dependant on automated texts.EditSatisfaction with customer service?4Never received any phone calls. I initiated all communication.EditAnything could be improved?Quality - improve paint workPoor preparation prior to paint. Obvious low spots before painting, filter should have been used during prep.EditVehicle ready when promised?NoNo date was ever promisedEditKept informed during repair process?NoHeavily relies on automated texts which were inaccurateEditAdditional work?YesI'm waiting for Henry to call me back so I can have the mud guard installed. It's been 1 weekEditWould you recommend shop to friend or family?1Poor repair service and even worse communication
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September 2023 by George A.
Thank you Lorraine, you quickly assisted me by locating the under carriage plastic cover in your garage that was inadvertently not installed during my repair. You had it installed while I waited a few minutes.
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September 2023 by Ronald S.
Brought my 2017 Nissan Pathfinder at Crash Champions at 515 Main Street , Chula Vista, for major repair on front passenger side hood and quarter panel to be covered by my insurance. The parking lot is very small and had to maneuver in between vehicles tightly spaced in order to park. The Receptionist and service manager where quick to respond in helping me out. Manager said to expedite repair on my vehicle he would have to send it to their Santee location which I agreed to. I was quite surprised to find out that Enterprise Car Rental had shuttles to and from the facility and that I could drop rental vehicle off at the Crash Champions facilities Chula Vista and Santee locations which is very convenient. Repair took Two and a half weeks and vehicle looked practically brand new. After inspecting vehicle there was some Paint over spray and dust from the repair which was easily cleaned with a moist rag. Under the hood looked great as well, with exception to the Windshield Wash reservoir which was pretty loose which instead of having them look at it, I secured it with foam and Zip tie. I am pretty satisfied with Crash Champions repair and the convenience with it being an Enterprise hub. I would recommend them.
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August 2023 by Fernando Yanez
Friendly employees, they did a great job , I had my car 3 days earlier. Henry was on charge of my car , he was texted me with all the updates, it was a good experience
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August 2023 by Cari North
Micheal was so knowledgeable and nice!! Kept me updated as well. My car was done as he said and what I was impressed about was my car was giving back to me cleaner then I left it for them!!!! Definitely would recommend this company! Thank you Crash Champions for the best customer service and amazing work done to my car!!!!
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August 2023 by Arcadia Parson
Quick and easy experience. They were really honest about the fact that I’d be much better off repairing my tiny scratch with a pen from the manufacturer than paying them $800 for the work. Much appreciated!
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August 2023 by Amy C.
Horrible experience. Do NOT go here! The communication and customer service is terrible. It took 2 months for our car to get completed after emailing and calling numerous times on my part to get it done. After it was completed today, they called to tell me I had a balance and wanted to take payment over the phone. Unbelievable!
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June 2023 by David Taylor
The work was done earlier than I had expected, and when I picked the car up, I discovered it had not just been repaired, it appears to have been fully detailed as well.The customer service at Crash Champions was excellent in all respectsService: Body & Trim
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June 2023 by Max Novak
Had to do small scratch on front bumper. Work was completed on time and on schedule. Place is busy so had to wait 2 weeks before bringing car in. The wait was worth it. My service adviser Gabriel was sharp and professional. All my comments and requests for additional work were listened and completed. Very satisfied with overall service. Painting was done well. Car looked like new. Nice touch as car was all washed up before return. Recommend this place.
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June 2023 by Adri F
Took forever to get an appointment. Not so good of a job . Want to take my car back but afraid of how long they will keep it. Did not even wash it to return it.Service: Body & Trim