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October 2023 by Marshall G.
Very good service dept and friendly salea staff. Have taken my accord there 2x and have nothing bad to say. Christian in the servicedrive very helpful and friendly. The sales manager JJ and his staff very friendly. If I ever decide to buy another Honda I will be going there to chula vista honda.
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October 2023 by Melanie V.
Got my 2nd car here this time doing it completely alone as a young girl. Alejandro was very nice and helpful answering my 100 questions, was super patient with me when I liked 4 cars but he helped me decided which one is best for and that I could afford, made sure I was comfortable with decision, also got helped returning my rental when I kindly asked, got help figuring out how to use the gas cap that had a key insert! I suggest this place especially if you're a young girl going to school or just looking for a car in your budget (:
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September 2023 by Daneli P.
AVOID THIS DEALERSHIP AT ALL COST!!. ANDRES HERRERA is one of the worst salesman/ person, has a nasty personality and nasty mind set. He is a straight up PERVE and is SEXUALLY HARASSING woman( especially if you go alone). I'm not sure how he still has a job here, it has been going on for a while now. ANDRES didn't even want anyone else to butt in because it was " his sale " as my gf felt very uncomfortable with him( even those the complaint was there). She came home crying because she felt very violated/ harassed. IF you're a woman cover yourself up because this dude will be slobbering all over the place and went even look at your eyes. ANDRES you're a bitch and disgusting. You aren't profesional at all. PLEASE WATCH YOUR UNDERAGED KIDS AROUND HIM. it's an unsafe environment with him around. * i believe this review got deleted once so I'm posting it again "
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September 2023 by Omar F.
Cortney from Chula Vista Honda was great at selling me a new Honda civic my experience was wonderful just transparent about everything no price gouging or mark ups just a straight honest dealership and sales people thanks to Greg too sales manager team overall great experience don't know why all the negative reviews but my honest opinion is 5 stars
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September 2023 by Jimmy P.
Im a bit perplexed with all the negative reviews. I am not a auto mechanic, I defer to their expertise, I would do it myself if I knew what I was doing. Based on my personal experience, I've found all employees that have helped me to be extremely accommodating, knowledgeable, and clear with what they recommend based on mileage and/or code from vehicle.Dealers are pricey, but for me its piece of mind it will be done right. The dealer provides some reassurance if they mess up, they will be liable for it. Nonetheless, customers who feel they have been wronged somehow is unfortunate. I personally will continue to go here with all my Honda vehicles. To bad customers usually write reviews to complain when they are upset rather than provide praise when everything goes right. In my personal opinion, I will recommend Chula Vista Honda to my family and friends.
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September 2023 by Carole Ramirez
I am upgrading this review from a previous review. We had some problems, mostly with communication, but our service coordinator, Rick, worked overtime to make it right and we ended up getting excellent service on our car. They even gave us a rental. I just got the car back, and it seems like it’s running a lot better and the air conditioning is working again!
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September 2023 by Jennifer Blankenship
Left with two vehicles last night. First, Rigoberto and Andres were excellent helpers. Secondly, they are just excellent human beings. Can't say enough about how positive the experience was here, and super happy with the availability, responsiveness, and all aspects of the purchase process.
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August 2023 by Alex Macharia
I went in with a service related issue on my late model civic and I was able to get slotted in within 24 hours on a weekday. My service advisor, Christian, provided a detailed breakdown of my options and went above and beyond to assist in escalating along with getting repairs done quickly and efficiently. The shuttle was also a nice convenience. Service manager Jorge was also extremely helpful along with being transparent. While it's not good for a Honda to break down, having a competent team available to assist goes a long way in ensuring trust.
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August 2023 by Marc E.
I scheduled an appointment for 0720 for an oil change, mind you... I dropped off the car at 5 minutes early at 0715. It's now 0941 when I was told it would take 2 hours maybe less because it was just an oil change!! The hell is taking so long! I thought scheduling an appointment would prioritize the service but I guess that doesn't apply here! You might as well just drive up and drop off, scheduling a appointment is worthless! A waste of time as well!!! Customers that came after me already left!! I should have gone to Walmart for an oil change!! I'll provide the end time when they actually give me the car back!! Don't hold your breath now!! The actual time now is 0955!! Unacceptable!
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July 2023 by Alejandra Romero
Yusif helped me decide to buy a 2023 Hybrid Honda CRV, he offered me a discount on alarm, floor mats and some other things; I accepted the price he gave me. He referred me to Diamond Valdez (financing) whom did not honor one of the discounts Yusif had offered before. I did not realiza it until I checked the contract in my computer, since they do not print it for you, they give you a flash card. I complained to Valdez by email and he assured me that he was going to credit me the amount he overcharged me, 3 months have passed an I am still waiting. I feel cheated, not happy at all, very bad customer service.
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July 2023 by A B
Chula Vista Honda was amazing. I recently purchased an Accord here and my experience wasn’t anything short of great. The staff was helpful and attentive. My salesperson was Lisandro Ventura and I don’t know what I would’ve done without his help. The experience with him and the store is why I will be back for my next car down the road. 10/10. Love my new car! Thank you!
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July 2023 by Solomon Edora
"Most Knowledgeable and Highly Recommend"Working with Mark was an absolute pleasure. I just completed my 4th car purchase from Mark. Simply stated- I keep going back because it's the best experience in town.Not only did we get a great deal, but he also really went above and beyond to secure our desired car and ensure top quality. He also kept us well informed along the way about timing and next steps. Mark is by far the easiest and most knowledgeable person to work with. The best part - Mark stayed in touch with me the entire time which only made the buying experience even more enjoyable. I highly recommend you talk to Mark if you are considering buying a new car.Mark, you're really good at focusing on what I need and require. You have a real instinct to understand me.Thank you for all your help as ALWAYS!!!
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July 2023 by Kaye N.
By far one of the WORST dealership services I've ever experienced. I came in with my engine harness damaged, and was told it had to get replaced - my car was in the shop for almost a week and had to get a rental at the time. After the service, my dad found out that they in fact DIDN'T replace the wires that was in the work order, rather, they just patched up the wires which were visibly seen with burns, electrical tape and dust all over - shouldn't a new part be clean and not look like it's hanging by a thread? My dad was told that the service was rushed so my car didn't stay at the shop for longer and to "ensure customer satisfaction" ?? Where is the logic in that?It shouldn't have to take a manager, 2 trips to the dealership and 2 weeks of my time and money for my car to get serviced right in the first place, especially if the dealership is getting paid by my insurance. It's wrong, irresponsible and completely unsafe. If you're gonna lie about the job you did on my car, at least lie better.
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July 2023 by Edgar Carreon
The whole process of purchasing a car here was made so much easier by Luis carreon, great guy, great personality, showed me everything I had to know about my new Honda civic. I’m very happy with everything thank you.
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July 2023 by Keiji Poquiz
I personally hate going to dealerships, I’ve always had bad experience, but this new team is amazing, specially Mr. Mark G. Awesome guy, very friendly, very straight forward, asked what my ideal car and budget and he made it happen! he’s very understanding and respectful on my conditions and budget, he took care of my wife and I since we just had a baby so he made sure we drove out their dealership with our dad and mom mobile! I was so satisfied with his service that I even bought another car from him!I’m a proud owner of brand new 2023 Honda Odyssey and a very low miles/amazing condition 2019 Honda civic! Very happy with my family car and fun daily. Thank you Mark! We appreciate you bro!
