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February 2024 by Maria Pando
I wish I could say something good about my experience at Pet& emergency & specialty center but,No I can't I took my dog in because she seemed to be having breathing problems and there vet that attended to our dog killed her by not asking any questions about her health and put her under anesthesia and she died she never woke up and I was told that they were sorry and wouldn't say why she died untill I demanded why did this happened.I was told that if an exray would have been taken before putting her down they would have seen she had heart disease and she wouldn't have died that night.also she was my service dog and this really tore up my world so,don't go believing everything they say M.P.
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February 2024 by Matthew Adler
They overcharge for everything and delivered my dog back to me in worse condition then I sent him in.
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February 2024 by jp ruiz
Our cat Binx ended up throwing up a significant amount, we took our fur child in for check up and received excellent care. He ultimately needed surgery because he had a bowel obstruction but thanks to Dr. Bachman and all of the staff at the Pet Emergency and Speciality Center we got to bring him home and he is thriving once again. I cannot thank the staff more for all the hard work they do. They were transparent with pricing and made sure we were updated everyday. It was a pricy bill but our cat required emergency surgery. They provided us with options for repayment. They worked around our budget and Dr. Bachman truly was an angel and our savior throughout this whole thing. Could not be more grateful. Thank you Pet Emergency and Speciality Center- South County!
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February 2024 by Joseph P.
These mfs told us that our dog had no problem when we noticed a lump on his crotch area and told us he was just chunky and it was just a fat deposit, come to find out months later when it only got bigger and bigger that it was a tumor, and we were too late to have it removed and now he's gone. We could've had our boy for years more to come if it wasn't for the doctor just assuming and not actually taking him in for a full check. If u are concerned about ur dog having a serious problem, this is the very last place you should go.
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February 2024 by David Kohlenberg
I took my 14 year old Shih Tzu here at 10pm on a Sunday while he was on the decline battling cancer. He was having trouble breathing and trembling in pain. They immediately took him in to be evaluated. Dr. Luzette Suau did a sonogram (at no extra cost) and kindly and gently told me he had a second tumor in his abdomen causing major damage and pain. Although she said he needed to be euthanized she gave me the option to give him strong pain meds/sedation to get him through the night and give me time to process I was losing my closest friend. It gave me the ability to spend 1 last night with him before being euthanized at our family vet the next day. I couldn't be more grateful for their care and understanding. Their support staff was also very kind.
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February 2024 by Gabriela G.
Awesome experience both times. First with my chug Autumn (whom I had to let go over the rainbow bridge).. and my current dog Oso. His care was excellent!!! The staff and vet are so caring. Thank you again.
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January 2024 by A
Horrible experience, to be turned away during an emergency without any help or compassion, just a list of other hospitals to go to.
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January 2024 by Marc B.
Everyone did a great job with our dog. She was choking from a bad chew experience. Thanks Dr. Brianna Corona for taking care of her and us!
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January 2024 by Clinnan W.
Don't go here they all about ripping you off. The Website won't let you leave a review and this is why. The first time I took my Rottweiler there he ripped his ear open 4 yr ago they only put two stitches for a 4 inch rip to his left ear. The stitches came out the first time I tried to replace his bandish. Had to take him to Southbay Veterinary. Where they fixed him up for half the price. 1700 at Pet Emergency & Specialty Center- South County around 750 at Southbay Veterinarian. The second time I took my Myles there because he wasn't eating or drinking and it was the weekend, not a lot of options. They charge $157 for consultation, and Southbay Veterinarian charges $60. Do you see where I'm going with this? I attached photos from the first visit to Pet Emergency & Specialty Center- South County, then me taking him to Southbay Veterinarian after the two stitches came out and he was bleeding everywhere. They sedated him with my wife and me in the room then they took him back to the operation room to give his ear 7 stitches on each side. He had no other issues with the ear after issues came out costing around $700.
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January 2024 by Dj Khampion
I took Leo my Pit to this place and the Dr (DR Swell) had a total lack of love and compassion for my furball. This DR told me if I cant pay 4k up front I should just euthanize my Leo. I left this place so angry and disgusted with this place. But I went home and prayed and left it in God's hands. People like this woman who lack compassion shouldn't have this kind of job for the sake of your company name I hope you terminate her. I thought about getting all the dog lovers I know to go protest out front. Totally disgusting person.
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January 2024 by Sean P
My first time calling nearing the end of Covid I believe this hospital was rather full at the moment and told me they couldn't take a new patient. Since then I've seen how the staffing situation is in the vet and healthcare industry in general so when my dog had an emergency again just last week I was VERY grateful I could get him seen here in Chula Vista.My dog was in very stable condition, so other pets were seen first and that makes sense. The staff was very patient with me and very compassionate with not only my dog's situation but compassionate with me as well. Dr. Corona was so thorough in all her explanations, which really helped me and I really allowed me to decide which options would be best for me considering my budget although I wanted my baby healthy first and foremost. Dr. Beneli I only got to speak on the phone with, but I appreciate all he did for my dog while he was hospitalized in his care.I also appreciate the rest of the staff for all their help with me caring for my dog since his discharge. He's my first dog, so I have so many questions and thankfully they're 24-hours so I didn't have to deal with waiting for an office to open to give me peace of mind.Hulk and I are grateful to you all!
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January 2024 by Estefany Mendez
I’ve taken my pups to this emergency pet hospital for years. It appears that the providers do care for our fur babies, but yesterday when I took my sister’s pup to thus emergency hospital after a dog attacked her while my mom was walking her at the park, I got a different vibe and it made me questioned my prior experiences. In the past I was distraught that my babies were injured, so I would agree to everything. This time I was able to see the situation for what it was and think clearly. My sister felt the vibe right away too. We waited for over 3 hours before we heard anything back regarding her pups well-being. We were informed that she has a perforation that went into her leg muscle. We agreed to the examination and the pain reducing injection before hand. During those 3 hours waiting we heard Adel (my sister’s pup screaming) in 3 different occasions, meaning she was not sedated at all. When the Vet finally saw us and asked what happened, she did not actively listen to my sister and when I explained what happened she gave me a weird vibe like analyzing if I were stupid enough to be taken advantage of financially. (We admitted Adel under my account with the emergency hospital because I offered to pay for Adel‘s medical care since my sister is not financially able to at this time. The Vet stared at me, gave me the vibe, and said “I see this was traumatic for you.” Her tone of voice was not genuine and did not actively hear anything that I said. (Both my sister and I were not there when the attack happened, only my mom was there). Then the Vet told us about the injury and said (with that ”I’m going to take advantage of you stare at me”) “I want to do x-rays for Adel’s leg because there maybe a fracture.” The Vet then left and my sister and I talked. My sister then went to the front and said she did not want X-rays and that we will monitor Adel’s condition and later come back if we notice a need for x-rays. The receptionist said she will notify the Vet and later came with a long list of things they wanted to do to Adel. The total was $637. I was under the impression that all of that was already done. The receptionist said let me knw if you want us to condense it. I didn’t understand so I asked if this was already done to her? She said no, we don’t do anything until we have you sign. The list of things said $147 for blood work $70 for bandages etc… My sister said no and what is required? The only thing required was for her to be cleaned up bandaged and given pain meds. The Vet has said that her wound would heal on its own and there was no need for stitches but he bandages needed to be replaced by her every two days and it cost $70 each time for the bandages. My sister said no and wanted Adel back. The receptionist was nice and informative she gave us the list of recommended meds. All that other stuff that totaled well over $600 was totally unnecessary. The price did not include the meds at all, just what they wanted to do to her. I just ended up paying $208 for the examination and pup morphine. My sister looked up the prices of the meds (3 different kinds) in the emergency hospital as we waited another hour as we waited with Adel in our arms for the Vet to let us know the actual required med needed for pain (they were less than $30-50 each at the pet store). The emergency hospital was going to charge us well over $200 for all 3 meds. As we were driving back to my place, I had Adel in my arms on a fluffy dog car bed while my sister drove and Adel screamed as we made a turn. SHE WAS SUPPOSED TO BE SEDATED. I PAID FOR THE SEDATION BEFORE BEING EXAMINED. That made me mad and questioned my prior experiences when my own babies were hurt. Adel, when we got home and exited the car, stood up like nothing, we then knew she had no fractures or broke bone.
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January 2024 by Paki C.
I took Leo my Pit to this place and the Dr (DR Swell) had a total lack of love and compassion for my furball. This DR told me if I cant pay 4k up front I should just euthanize my Leo. I left this place so angry and disgusted with this place. But I went home and prayed and left it in God's hands. People like this woman who lack compassion shouldn't have this kind of job for the sake of your company name I hope you terminate her. I thought about getting all the dog lovers I know to go protest out front. Totally disgusting person. I seriously tried to give this place 0 stars
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January 2024 by Jessica R.
Terrible service. They up charge you for several things instead of taking treatment Step by Step. Sent in a nurse to read two pages of estimates which was extremely overwhelming at the time. Instead of just explaining what can be done first. We were told we could return oxygen cans we didn't use (80$) worth and when we went to return they denied us the return but KEPT THE FULLS TANKS. STAFF DIDNT EVEN ASK US HOW OUR DOG GUNNER WAS DOING after being hospitalized overnight in their care. I asked to speak to the medical Director and was told I'd be given a call back which never happened. We ended up losing our dog to cancer and after spending thousands of dollars there they would not take any accountability for saying we could return the oxygen tanks, and then denying us. Did not even care to meet us halfway and return one of the full tanks. I will no longer recommend this place to friends and family as I've had in the past I will always go to the next hospital for the future. Save yourself the money and the stress do not go to this hospital. No empathy was shown for everything he had gone through. Instead, they ripped us off. Like I said, I was told I'd be given a call back, and I never was. Terrible customer service, terrible business.
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January 2024 by Cyndi M.
Dr. Bachman and the staff at Pet Emergency were so attentive to our puppy with his allergic reaction to his mischievousness of eating a bee! Thank you so much! They are amazing!
