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February 2024 by Jamee A.
Grooming at this place is horrible... we just moved to the area and our dogs needed to be groomed. We booked online for our two dogs. We usually take our dogs to the groomers in mission valley. But decided to try this place out since it was closer. First off, when we booked online, it won't change editing my dogs size. The last time we brought him here, he was a puppy so since wanting to edit his size. It wouldn't change on the app. We booked his appointment. When we got there, they complained about the booking because in their system it showed him as a small dog. He's considered a large dog. I get it. It's a mistake so i didn't complain. They took both our dogs to groom. We come back and they charged us extra for one of the dogs having "long hair". BOTH OUR DOGS HAVE THE SAME LENGTH HAIR! I'll never bring them back here. I'd recommend anywhere else but this place.
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February 2024 by Sheila R.
I wish I could give 0 stars. I'm absolutely disgusted how this went down. yesterday my daughter took her dog to be groomed. when it was done my daughter paid and left and when she got to her car she started to check her dog out after the grooming and noticed her body was now full of rashes. My daughter immediately went back in and asked what happened the employee told my daughter that her dog came in with the rash already! which was a complete lie we take very good care of our dogs and we would have noticed if she had this serious rash all over her body. Here's my issue though if this employee (Luna) said she had it when she came in why not call my daughter and ask if she would like to proceed forward bec they are supposed to evaluate the dogs before they start so if it was in fact true why didn't my daughter get a call? if Luna noticed it before why didn't she do her job right? I'll tell you why it's because truth is our dog had no rash when she went in. I do not recommend this place as they really don't care about our animals. Sickening how they just didn't even care to do things right! I'm livid and will be filing a complaint with the corporate office.
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February 2024 by Alexis R.
If I could give this place a Zero I definitely would ! Worst customer service . The retail staff were amazing it was the grooming department and the vet department that was questionable took my dog for a grooming visit HER FIRST VERY GROOM VISIT ! and DEFINITELY HER LAST I take very good care of my dog , she's my baby I notice everything on her . They took my dog in , groomed her I picked her up and luna told me right when I grabbed her that she noticed a rash on my dog during her bath and she thinks it's from her harness.... her ENTIRE CHEST GOING DOWN TO HER LEGS SHE WAS SUPER RED !!!! AND HAD LITTLE BUMPS i tried to figure out what they had done ? Maybe an allergic reaction I freaked out for starters I was in emotional distress , and luna the groomer didn't even seem to really care . They stated that they do a Pre inspection prior to working on the dogs and call the owners to let them know i never received any call any notice about my dog apparently having a " rash " They brought in a vet nurse to tell me that it looked like it was from allergies possible inflamed dermatitis never seen her so red nor the bumps so didn't buy it . I also have photos&videos of my dog 3 days before of her chest area and there's no " dermatitis " they said they took her a bath with oatmeal soap but she smelt very perfume I don't give a shit about money !!! I wanted them to acknowledge what they've done but they were crap and shitty I DEFINITELY DESERVE MY REFUND AND MY TIP I GAVE HER BECAUSE THEY DID NOT DESERVE SHIT! Confirmed that they always do a pre inspection prior to touching the dog and call the client before they do ANYTHING BUT I DID NOT RECEIVE ANYTHING BECAUSE THEY ARE LIARS AND BULLSHIT i literally cried confronting them . More than just a dog to me they got me fucked up ! Plus the nurse who answered my phone call was rude and helpless just wanted to be passed to the nurse who seen her skin after to ask her a question she tried to get smart and when I asked for her name to make a complaint she said didn't have to provide me her name . And told me go ahead and go to corporate. They're a sad story . Lol save your time save your money and post importantly keep your pet safe they suck
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February 2024 by Mathew Robertson
It was short and sweet
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February 2024 by Priscilla Inda
The store had what I needed and Reid was very helpful at checkout regarding dog training information and Petco premier
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February 2024 by Carlos De La Torre
My experience with Petco is always excellent
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February 2024 by Godzuki26
Friendly staff and they price match
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February 2024 by Adam Ertel
Great place for all of your pet supply needs
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February 2024 by Aram Avakian
Could not find someone to assist me.
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February 2024 by Alma Carranza
I am Bingos grandma and aunt to Bruno, I really like your services and attention and care we received for both of our pets
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January 2024 by wilMER “iamyoursushichef”
Love this Particular Petco because it has just about everything for Pets
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January 2024 by Megan Puente
I was told by an associate that if the toys I bought for my dog are too big that I would be able to return as long as I had my receipt. When I went to return my item the very next day. The dog toys were out of package but I had my receipt and the original packing. Jess was who was helping me. She straight up said “this is not okay. I can’t even donate these toys because they are open. Just letting you know this will never happen again for a refund” the entire time, she was huffing and SLAMMING the toys down, rolling her eyes. Then as I was leaving she THREW all the toys in the trash. I left crying with how I was treated. Little did she know that the toys I bought for were for my dog but she passed away that day. I would have just rather her say she couldn’t refund me. She has no idea what other people are going through so a little kindness would be nice.
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January 2024 by Brenda Valenzuela
Excellent
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January 2024 by C Hdz
Extremely unprofessional groomers took my pup there this past weekend they left him half done. No shower no call or anything about not being about to do his hair no communication! Do not come here ! WASTE OF TIME AND MONEY UNPROFESSIONAL Mangament
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January 2024 by Chrissy Mullins
Love that there's a vet in store very convenient, also have used their grooming services for baths for my big dog a few times and the woman, (I think her name is Luna) is a gem, so nice and was still friendly and accommodating when we were a bit late. Kudos to her.