-
March 2024 by Charlih Castro
So I bought a guinea pig from them. He had ring worm, I could tell from the scabbing and other symptoms. He got my female guinea pig sick, and she is still not recovering well. I called plenty of times and never got helped. I have been calling since I think it was December. Then, the lady I talked to was rude with an attitude. Don't buy animals from here unless you know they are healthy.. so stupid..
-
March 2024 by Steven Beaulieu
Nice place with helpful staff
-
December 2023 by Rickie Burman
Use the grooming service here. Have been going for almost 30 years. The groomer we use is really good. The pups love her. The grooming area is always clean, and the personnel are always friendly. We have taken 7 different pups here over the years. Will take any future pups here as well.The store is always clean and the employees are friendly. Sometimes, the line to check out can be a little long and slow. Eventually, they will have another register open. Overall, it is a nice place to shop.They have a very extensive selection of dog and cat food (wet and dry) and chew toys for dogs and cats of all sizes.Have not used the vet services at this location. Bancroft is a national chain. That is all I know about it.
-
December 2023 by Mark Mojica
Brought my dog here for the first time to get groomed. Complaints I have is, in regard to the stylist. I never got a call that my dog was finished. After hitting almost the end of the 4th hour and not hearing anything l, I decided to call myself. Once I got someone on the line, I asked the status of my dog, to which the person responded by “oh he’s ready, I’m sorry I forgot to call you.” Secondly, I didn’t see my dog before paying. Once I paid that’s when I got to see his cut, which I ended up needing to call the person who groomed him back because it needed a little fix/touch up since it wasn’t what I had imagined. I think next time I’ll try a different stylist because of the lack of communication & service I received.
-
December 2023 by CJ Guerrero
Amazing customer service. Manager Juan was so awesome and helpful. Thank you so much! My doggy is grateful! And so am i!
-
November 2023 by Jasmin Quijada
The store is great we have bought several pets from here and we buy out pets, food toys etc. But the banefield veterinarian service is a 3 stars. The doctors there want your pet to be 5 stars behavior they do not deal with scared or anxious dogs we have a husky she is mostly around us so when she got to the vet she is afraid and difficult for her to let her touch her. So they recommended a trainer they provide a card to call the trainer was asking g 2 thousand dollars I was lord mercy there is no way!. They are vets and sure be trained to deal with several pet behavior. Our dog doesn't attack other people she is very playful around other dogs, even our cat. And the vets there say she is aggressive because it won't let them easily get shots or eat the medication, which with me she eats it with no problem.
-
October 2023 by Godzuki26
This is a great place to get almost everything your household pet needs. From food, clothing, and even medical care
-
October 2023 by Omar “IngShelter” Rodriguez
PetSmart is a one-stop shop for all things pet-related. They have a wide selection of food, toys, and supplies for all types of pets, as well as grooming and training services. I've been shopping at PetSmart for years, and I've always been impressed with the quality of their products and the helpfulness of their staff.One of the things I love most about PetSmart is that they have a wide variety of brands to choose from. This means that I can find the perfect food and supplies for my pets, regardless of my budget. I also appreciate that PetSmart offers a variety of services, such as grooming and training. This makes it easy to take care of all of my pet's needs in one place.Overall, I highly recommend PetSmart to any pet owner. They have a wide selection of products and services, and their staff is always happy to help.
-
October 2023 by suzana huck
I had offered to take care of a skinny young mother cat and her eight kittens I went to PetSmart I was able to buy the advantage baby cat flea control, litter box a formula because two babies needed to be bottle fed they were in critical condition to hydrated and not well , can food and dry food I got all my supplies quickly they had the powdered baby kitten formula in stock. And I was on my way home to take care of them thank you PetSmart for having everything in stock and ready to go!
-
October 2023 by Chris Cervantes
Great store!! Only issue that needs to be taken care of are adoption events made by scammer rescues that leave vetbills unpaid and charge petsmart adopters hefty adoption fees ( woofs & wags) are terrible 501 rescues that need to be looked at at corporate office and removed so they dont continue to scam honest customers
-
October 2023 by Julie C.
I come here to pick up toys and essentials for my dog. The store is clean and most staff is kind. My dog also come here for grooming, he has seen Gabby a few times now and she is absolutely the best! She is very friendly, knowledgeable, and understanding with my dog's anxiety with bathing and grooming. She is very patient with him which I love! After grooming, they now provide a report card which is very cute, and she updates on me with how well he does and his progress with being comfortable with bathing and grooming. I also brought my dog here for a 6-week training (once a week) however I personally felt my dog was not learning new behavioral training, as well as the instructor seemed a bit rude at times (thus leading 2 other dogs and their owners and my dog and self to withdraw from the 6-week training unfortunately). However, this experience did not prevent me from coming back to the store! Overall, a great store with pet essentials and bathing/grooming services!
-
September 2023 by Elizabeth M.
This is the PetSmart I go to the most out of convenience. It used to be that you could go and find knowledgeable employees who could answer your questions and know what they carried in stock or could do price matches or adjustments. That hasn't been the case in a long while. The last two visits I had here I went searching specifically for the KBD sleepy cleanz treats (pictured). They had a sale of buy 1 get 1 25% off so I took 2 packets to the front to buy. The cashier ASSURED ME I was getting the deal the 3 different times I asked because I did not see the total reflecting it. I asked to use my $2.50 treat points on top of it. After I paid and got my receipt I saw she did not give me the 25% off on one so I asked her to fix this. She did not know how. She also could not give me back my $2.50 in treat points. All she was able to do was return the purchase and I was left with no merchandise. Fast forward to today and I go in and I see they have the same sale and a different cashier. I decided to take my chances. I bring up my merchandise - this time having taken a photo of the sale just in case - and again no discount was given. I was told this was because my treat phone number was put in last so she cancelled the transaction and restarted it putting in my number first and rang them up. Nothing. No honor of the sale. I showed her the picture that they have these sale signs everywhere the treats are for these and she manually changed the price. PetSmart, do better. Honor your sales. Train your associates. Give better customer service. Also the fact that I can only find these for my dogs with CBD in one PetSmart in all of San Diego is absurd. Stock uniformly please.
-
September 2023 by Jim Shaffer
This store is a joke. I was around the corner at Costco yesterday, and after I left I decided to stop by the Pet Smart on H Street to buy a couple of $2 tropical fish. I arrived in the store at about 8:30 (they close at 9) and went to the back where the fish are. There was nobody there, so I walked through the store until I found somebody that worked there. Once I did, I asked her if I could buy a couple of fish and she said: "What time is it?" it was about 8:33. She then told me that the store doesn't sell any live animals within 30 minutes of closing, and she refused to sell me any fish.You are a pet store. If I can't buy a couple of tropical fish while the store is open, then what is the point in being open at all.I will not step foot in another Pet Smart again.
-
August 2023 by Charlene G.
Went for grooming. Stephanie is the rudest groomer I have ever met. Upon the first contact in the morning she was asking me to pick blade cuts without explaining the swatches and proceeding to just be overall condescending at me for not knowing what she meant when I have never been asked that from a groomer before. I had a bad gut feeling once I left my dog with her.I've taken my dog to multiple groomers in different cities and I always hear the same thing, that he's so good but sometimes he sit too much. I've NEVER had a groomer not be able to cut his nails or mention aggression.She wrote in her report my dog snapped at her and she did not to cut his nails. When I asked why it was still full price for a job not done, they told me that that part of the service was complimentary (even though when I booked, it was included in the description). By the way, she was successful with getting her hands in his mouth to brush his teeth. Additionally I've seen people take him to a back room real fast with a glass separator for a nail cut. He cries but hasn't shown aggression. After being rude as heck in the morning, Stephanie started to be nice JUST before it was tipping time. How convenient.I DO NOT recommend this groomer, look at other reviews about Stephanie - this isn't the first time she hasn't finished a job. 2 stars just because the store itself is still good but man this girl's personality...awful.
-
August 2023 by Dannie Arellano
Came here for the first time for grooming and they were very good at accommodating my schedule change! My puppy had some sort of reaction the next day on his left eye and I was so worried, I called them and they took care of the issue immediately and covered the cost with the vet. Turns out it was just irritation. Thankfully nothing serious and his eye is doing great now :)
