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December 2023 by Ruben C.
Joshua Cuevas resolved 3 issues quickly. Great service. Very satisfied with the fast response and service.
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December 2023 by Arlyn C.
I have been here since 2021 and never had any issues with them. Their maintenance requests are always taken care, they respond in a timely manner and knock on wood haven't gotten my car broken into or anyone sneaking in our garage. Yes I have seen some animal feces on the grass but that's the pet owners mostly not picking up the poop (I see you all from my balcony hurrying off after your dog takes a dump). I do see the staff cleaning up the area as much as they can.The actions of the irresponsible neighbors are not going to be 24/7 monitored by their staff and it's not fair to blame Essex for the shenanigans. I have referred to this complex already and they're also happy.
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December 2023 by Beatrice V.
Joshua serviced my apartment for each time I've submitted a request. Always impeccable customer service. Very respectful and always asks if there's anything else I need. As soon as I submit a request, within moments I get a response and within just a couple of hours, my service is completed. Thank you Joshua!
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December 2023 by Marquan R.
Joshua and Tony came and changed out our washer and set up everything for me within 10 min! Thank you!
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December 2023 by Belinda G.
All works are so nice. Very professional. Follow up on referral ASAP or with in 24 hours.
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December 2023 by Katie E.
We've lived here for about two years and have had a great experience. The staff is friendly and do a fantastic job maintaining our community, they are also are fast to response and fix issues.
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November 2023 by Christian H.
Amazing complex ! Been living here for about 2 years and I can honestly say I wouldn't want to live anywhere else. Everything from the cleanliness of the complex to the decor, it's all amazing.
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November 2023 by Lina R.
Very enjoyable atmosphere, Gym and Pool very well kept. Staff member Sapphire helpful and professional, and made the move-in process easy.
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November 2023 by Dianne Torres
I've lived at Pinnacle at Otay Ranch a few years.The office staff is great.I'm not a tech fan. Sapphire is so helpful and patient.
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November 2023 by Yadira Gomez
I give 5 stars to the entire staff because they all do an amazing job. But the 3 I have had the most contact with and that have gone above and beyond to make things happen are Julia, Josh & Tony. Keep up the great job guys, and thank you for responding quickly to my requests.
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November 2023 by sophia gilbert
Living here has been great. Julia Mendoza from the leasing office has been very helpful with any of our needs, she is super nice and always available.
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August 2023 by michelle ramiro
The community itself is decent, close to shopping centers, schools, parks and quiet neighborhood. I recently did a walk through for a 2 bedroom unit and I was very specific when I said I wanted that 2 bedroom. So one of the staff said there's an opening and I immediately turn in an application, made my security deposit and down payment. I did everything to get the apartment. Upon move in, I was given the key and when I walked in to my unit, it was a different Floorplan, not what I asked for. So now I have to cancel my move and find a different place to live for the meantime. All my security deposit and down-payment won't be refunded after 30 days and I'll have to come with another solution to put money down on a different apartment while I'm waiting to be refunded. I have tried to communicate with the leasing agents, but it takes forever for them get back to me. They were quick when trying to get me lease one of their apartment but when they found out they gave me the wrong floorplan, it takes them over 24 hrs to get back with me and sometimes not even try to communicate with me at all. I had to stop by at their main office or kept calling and no one ever answer the phone. Bad management.
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July 2023 by Joe D.
Awesome service by the attendants. Called customer service and the attendants were here in less than 30 minutes. Very polite, informative, and responsive to the situation. Thank you for taking prompt action.
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July 2023 by James L.
Thank you to the staff at Pinnacle for helping making the move in process quick, professional and simple. I loved how they allow to us to view the apartment alone, it really allowed us to take our time and imagine ourselves staying here without feeling pressure to hurry. Big thanks to Sapphire for walking us through the entire process and answering our hundreds of questions. She made everything really easy for us and didn't make us feel like a burden for having so many questions before choosing to officially move in.
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July 2023 by Juan S.
I'm a current tenant and I love living here. It's so peaceful and safe. It's a very clean community, from the pool to the gym area. I'm so happy here I just signed a for another year. There maintenance personnel is awesome always taking care of my request in a timely matter. Don't get me started with the office personnel. Ivy is the best she's always so helpful. So knowledgeable and always going above and beyond to help out when we need assistance in any matter. Thank you for making our stay here so wonderful.
