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January 2024 by Cecilia G.
I know we're supposed to be nice to cashiers but must she yell NEXT to my face???!! My credit card transaction was still processing and she hadn't finished bagging my merchandise. So annoying.
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January 2024 by Gary N.
This Ross supposedly a good one with a lot of items, also great deals as it was at clearances. I found a Ralph Lauren jacket at the reduced marked down of $4.99 from a $148 original retails, too good too be true, well it was a disappointment at the check out as the employee thought I cheated to get a brand name jacket for cheap, I mean if you can find another one there not on the clearance rack with that price, I had bought a Polo from another Ross for 8 bucks, anyway I showed her the price tag, but she argued that it was a mistake and proceeded to charge me $18.99, which I declined because I wanted to pay the right price as it showed on the item, this Ross let employee dictate whatever they wanted, not going back to shop even if you got top brands
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January 2024 by George E.
I don't know what happened to my review for the Chula Vista Ross. I stopped in for a couple of items a day or so before Christmas. The line to checkout was a mile long. I figure it would be best to try again after the hustle and bustle of the holiday season. I walked out empty handed. I can't speak of the service under the circumstances. The selection was fairly decent concedering how close to Christmas it was. I can't talk about value because I didn't buy anything. Hopefully I'll return after the holidays and update this review.
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December 2023 by Okoiya
Had a very bad experience. I was the only black customer and I was constantly being watched by a Loss Prevention guy named Eddie. Super uncomfortable! I did end up speaking with the manager about it so I’m hoping that moving forward other people from different races won’t be targeted. Such a shame because this is one of my favorite Ross stores and I honestly have never had a problem before now.
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November 2023 by Rene Segat
I love all the random stuff at great prices but man that line is exhausting. I have literally left in frustration twice
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September 2023 by Godzuki26
Great choices for apparel and housewares. Might even find a pair of Jordans every niw and then
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August 2023 by Kim Ferguson
Ross has a lot of great items to give you, and the prices are reasonable, but you must have time to go through the process of finding what you want to buy.
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July 2023 by helen
Like many Ross stores, this store was no different in its shortage of staff or lack of quality service, especially when you are not a latino.
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June 2023 by Selegne J CG
ImDisappointed on the manager for this location as i went there to see what they had we bought a few things including a small couch before paying i asked if they could hold it they said no and i asked if they could hold it if i paid for it the cashier said yes i was gonna go drop the kids at home and come back not more than 15-20 minThen the other cashier told my daughter the MANAGER said they dont do holds and they will not be responsible (as ive been in the position if i had something to say i say it directly to the customer and i would have been fine doing a return ) the way he did it was so unprofessional like saying i can callSomeone to come an take it and im not responsible i dont recommend this store and i hope corporate could handle the manager position with more understanding in what they have to do!
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June 2023 by Serene
The staff was friendly and helpful, creating a welcoming atmosphere. The store was well-organized and clean, making it easy to find what I needed.
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June 2023 by Michael Knackerson
Nice and cozy store that has many goodies at a very appealing price point
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May 2023 by Dawn B.
Of the best Rosses I have ever been to in my life. Girls who checked it out was one of the most fast speedy and efficient ladies I have ever seen she single-handedly was taking care of an entire line and did so and just a matter of minutes.. kind and courteous, and still manage to get her job done. This particular location had a lot of good clearance. My only complaint is I came in for fancy gallons and maybe it's just not the right time of year. The store was very well-maintained and the security at the front was a very nice young man.
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April 2023 by Alonso Meza
No much variety, limited items. Staff friendly, and sometimes they are overwhelmed.
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March 2023 by Shari Kollath
I love Ross so much always has what I need. I have never been in these type of clotheing stores like TJ Maxx but I think Ross is one of the best.
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February 2023 by bryan ortiz
Great choices for apparel and housewares
